I was finding a loan brokers and came in contact with Irene. out of all the mortgage brokers I've called, she was the only one to answer. Irene asked me many questions to fully understand my situation and the next day followed up giving me an extremely detailed and thorough breakdown of everything we talked about. absolutely recommend 10/10 service read more

We had been working with a previous lender who was flaky and unreliable so when we found a house we wanted to offer on our realtor gave us the name of 3 lenders, Irene being one of them. In a matter of days she was able to get us everything we needed to offer on the new house, and while we didn't make it, she was right there with us for our next offer. Speaking of that next offer--it turned into being in contract and now being home owners! Irene and our agent, Kristin Romig, worked together to put together a competitive, strategic offer. We didn't have the most money, but we did have a great offer that eventually led to us getting into contract. In just about 20 days with my bank account being compromised a few days before our close date, and Shelter in Place ordered the same week, she made it happen. Irene is extremely honest, transparent, and pro-active; she is on your side. I think if she can manage this in the middle of a Pandemic, then we're sold. If we ever decide to enter the Bay Area housing market game again, we will definitely work with Irene. read more

Irene was on it from the first moment of inquiry. With her help, we got the best rate and even closed EARLY. We had our pre-approval ready for offers in this crazy market and when the time came, got approved with ease. When I had questions, she always replied quickly. If it was a more complex question (all for my understanding of the process), she was able to hop on calls to clarify. Her communication is top notch and I never felt silly asking her questions. She was so gracious. The loan part of home buying was easy, thanks to Irene. 15/10 would recommend and will be referring her to friends as well. read more

Above and beyond and extremely reliable, Irene was absolutely amazing to work with. My wife and I found Irene through yelp and could not have been happier. She was extremely pleasant to work with, responsive during any day of the week, thoroughly answered all questions, and rates were very competitive. As a first time home buyers, we learned so much from Irene about what goes into the cost buying a home. Ultimately it was her reliability that blew me away. We ended up placing an offer on a property and having it accepted while Irene was on vacation. Even though she was on vacation, she still put time aside to answer our time sensitive questions. The purchase went through smoothly. Without a doubt, I would recommend Irene to anyone looking to purchase a home. read more

What a gem! I am so thankful that I found Irene. She took the time to understand my financial needs and demonstrated a genuine commitment to helping me secure the best loan for my situation. I was nervous going into this as a first-time homebuyer, but she really made it so easy and I would not have done it any other way. She was so thorough, communicative, and patient throughout the whole process. I'm SO glad I had her on my team :) read more

Irene was wonderful to work with again! She successfully secured me a great rate for my refi with lender concessions. The whole process was smooth and painless. She knows how to get it done! She is very helpful and delivers fast service; a joy to work with. read more

I was not looking for a loan but looking for some answers. I emailed Irene and she was so helpful! She replied immediately and answered all of my questions. As Clay A said on his review: Irene's speed of communication was unbelievable. She was caring and professional. I really appreciated her input! If you are looking for a loan officer, I believe you would want to work with Irene! read more

This is a long overdue review but Irene's services are so outstanding that I knew I didn't want to wait any longer to sing her praises. Irene is very passionate about her work and it shows. She is very knowledgable, professional and very communicative. She helped us with the purchase of our first home and we had so many questions. She was very patient with us and answered all our questions in a way that we could understand. I never hesitate to refer Irene to friends and acquaintances as I know she will take great care of them. Thank you so much for all your help Irene. read more

I recently contacted Irene to handle a refinance on our home. From the very initial contact, she was responsive, professional, knowledgeable, and pleasant to deal with. She fielded my dumb questions with grace, and took care of all the nitty-gritty details behind the scenes without making the process difficult on our end. Overall it was a very smooth transaction and took just about three weeks from initial contact to escrow closing. During this time, we were always kept up to date on the process. I highly recommend doing business with Irene! read more

Can't say enough great things about our experience with Irene! We just purchased a home with Irene as our broker, but she had actually been helping us plan for making that goal a reality for over a year at that point! My wife and I wanted to buy a home for my parents to live in and I found an article Irene wrote online about Family Opportunity Mortgages so I reached out with some questions. She helped us give us realistic expectations of what we could afford and what the closing costs would be... and graciously reworked the numbers every couple of months when we would follow up to tell her, "we're now thinking about a house in this price range in this city instead". When we were finally ready to pull the trigger a year ater it was the smoothest process we've had so far (as far as the loan was concerned at least, home buying in general is always a stressful experience)! What I appreciate most about Irene is how responsive and proactive she is; she was always letting us know what the next steps were and what the steps after would be, checking in with us every couple of days with updates or to answer our questions. We've had previous experiences wth brokers where they seem to go AWOL once you're in underwriting, and even one who handed us off to someone else halfway though the process, so it was a welcome change dealing with Irene and we'll definitely be giving her our business next time we purchase/re-finance! read more

We had such a tremendous experience working with Irene that we felt we had to share this gem with the world! Irene truly went above and beyond helping us with our first home purchase. She is consistently knowledgeable and professional - she explained every step of the process to us, answered all of our questions (never making us feel like any question was stupid), is extremely responsive, and is super well connected (she referred us to an amazing real estate agent who ended up finding our house). We felt like she was always thinking one step ahead through the whole process, and kept us in the loop throughout. Best of all, Irene is truly a great and kind person who is passionate in her field. We felt like we were in good hands - thank you, Irene!!! We are looking forward to working with you again :) read more

It's almost impossible to say enough great things about Irene in a concise Yelp review. I echo all the other 5 star ratings and agree that you should look no further! Irene has absolutely everything you could ever want in a mortgage broker - she is friendly, trustworthy, knowledgeable, reliable, highly efficient, an excellent communicator, and she does whatever it takes to achieve her clients' goals. We recently used Irene to refinance our house and the process was so much easier than when we used a bank to get the original mortgage. From start to finish, Irene answered our questions without hesitation and kept us updated on the status with the lender. She's happy to take a phone call anytime, but almost everything can be done through email and a secure website. At closing, she even arranged a mobile notary to make it more convenient for us. Whatever it takes, Irene goes above and beyond expectations. I can't recommend her enough! read more

Irene is a super star!! We recently completed our third refinance with her. And just like the first time, her knowledge, patience and professionalism put us at ease. We are not easy clients by any means. Both my husband and I are self employed and had a few surprises along the way. She stayed the course and after several months we finally completed the process. Making our first payment this month with a fantastic interest rate. Irene is extremely good at what she does and has a heart to match her expertise. Can no recommend her enough. See you for our next purchase or refi :)! read more

Irene is the best. Our case was complicated. But Irene was patient and explained everything. Although because of unforeseen circumstances we did not use her services, I would definitely use her services. Irene is the best. read more

You can add many extra Bonus stars for Irene! If I had to choose the best service I had and I wrote a review about on Yelp, it would go to Granite Financial and Irene! She is simply AMAZING. She knows her job to the perfection and goes beyond! We were first time homebuyers. We had no clue where to start and had a hundred questions (100 literally!) on how to buy, how mortgages work, the different kinds of loan, the requirements, the closing / escrow fees etc. We did not know anything about that. She educated us on everything. She always answered to all of our questions with many details and in a manner that was easy and fast to understand! I appreciate the patience she had with us... It took us 2 years to buy a house and she was with us since the beginning. She is emailing / replying very fast. You can always reach her. On top of that, she got us a great mortgage rate - that no other bank or online loan agency could compete with. And the great part of it: you don't have to pay anything! She gets commissions by the mortgage company you go with. You can tell she loves her job and does it fantastically. read more

I highly recommend Irene! She was very patient in explaining some of the finer points to me. Very responsive to email messages. Irene was very professional throughout the refinance process! read more

This was my second time buying a house but if you include the times I refinanced that first house, I've worked with a total of four loan people and HOLY MOLY, was Irene THE BEST. I found her through a friend who swore by her and have since referred her to another one of my friends, who is now also firmly on Team Irene. Shady? NOPE! Bad communication? NOPE! Knowledgable? YEP! Timely? YEP! Thorough? YEP! Patient? OMMMGGGG YES! The single-lady-buys-a-home-in-Silicon-Valley process is a long and brutal one and even when my realtor was bumming me out about the likelihood of me winning any of the bajillion offers I put in, Irene was my cheerleader. When I finally got a bite she launched into action and jumped through hoops to shorten my loan contingency and help make me the most desirable buyer and BOOYAH, I was the winner! I'm *almost* sad I won't be buying another home anytime soon because it means I won't need to talk to Irene at all because maaaaan, she's amazing. read more

We found Irene for a refi through Yelp as well as references from former/current clients. As others have mentioned - her SERVICE is simply amazing. As this was our first refi, we had a lot of questions about the process. Irene was extremely responsive even on evenings/weekends (at times to a fault!), was happy and ever-ready to explain or answer any questions and was very proactive with keeping us updated on the status and next steps as the loan processing proceeded in the background. The overall experience was as nice and smooth as one could possibly hope for, and the 5 star ratings on yelp is truly deserved. She may not always have the absolute lowest rates (but usually very competitive and typically within .125% of the lowest rate one might find - in our case she did in fact have the lowest rates as well), but in terms of service, accessibility, and being on top of the whole process, she truly stands out! Would highly recommend Irene! read more

Irene was amazing during the refi consolidation of our 1st and 2nd. She answered all of our questions (silly and complicated) in a very easy to understand way. We never felt pressured to make decisions, and knew that she was providing us with the best representation for us as clients, not for her business. Her follow-up as progress was made, attention to detail, and kindness cannot be matched. The entire process was so easy, streamlined, and efficient. read more

Irene has helped us a few times with home refinancing. We would never consider going to anyone else, because time and time again, she has made the whole process extremely easy. She thoroughly explains all our options and is patient with all our questions. She goes the extra mile to work with the lender and title company to make sure everything goes smoothly throughout the process. She communicates frequently and quickly and is great to work with all around! read more

My fiance and I are first-time homebuyers so we were relieved to work with someone who came so highly recommended to us. Irene has been incredibly patient in guiding us through the complicated mortgage process. Irene is efficient, encouraging, and eager to help! I don't know what we would have done without Irene! read more

We would work with Irene again in a heartbeat! As first time homebuyers, we didn't know where to start and had lots of questions. Irene was a huge help along the way for us. Not only is she extremely knowledgeable about the loan process, but she is a great educator and was very thorough (and patient!) in going over terms and what to expect. She was straight forward, very transparent, extremely helpful, and always a joy to work with. Irene made herself very accessible, and it was her responsiveness that ultimately got us our home! We saw our home on a Friday evening and fell in love with it immediately. Irene acted fast, and helped us pull together a letter to include with our offer to insure we got the house... and we did! In addition, she got us a phenomenal rate with great terms. We could not have been happier. Irene is also well connected to experienced and trustworthy professionals. She was able to connect us to realtors, tax professionals, estate planning attorneys, and insurance contacts. We find ourselves still reaching out to her for suggestions on various professionals to meet with. Irene, thank you for being on-top-of it throughout the entire process! Having you on our side put us at ease. We appreciate you going above and beyond to help us get our home (and a great rate!) , and for always staying one step ahead of us. read more

Update to my previous post - since 2018 Irene has helped me refinance twice and find an amazing loan for a new home!! She has helped tons of my friends and family and is absolutely incredible at her job! read more

Like everyone else on Yelp, I can't say enough great things about Irene! She always responds promptly, ensures all your needs are met, and goes the extra mile to make sure your loan servicing is properly taken care of. She is never pushy and respects what you are looking for. In fact, she will keep an eye out on your target rate and proactively reach out once loans fall close to that target. Other brokers have promised this and only Irene delivered! Thank you Irene! read more

I just bought my first home and Irene was such a pleasure to work with. She was very thorough, explained all the options to me and I would highly recommend her to anyone looking to purchase or refinance. There are so many different options and terminology when it comes to a purchase , that I often said " talk to me like a kindergardener" and she did so happily, so I was sure to comprehend . There were many different variables involved in my transaction ( as I'm sure there are in all real estate transactions) and if she didn't know something off the top of her head she easily found it out for me promptly. Irene is a true professional and I highly recommend her for all your home loan needs! read more

Irene Moustakas was actually referred by my real estate agent and to tell you the truth that was one of the best referral I ever have gotten. Irene is a professional loan consultant / Broker who provided due diligence service which exceeded my expectations. Irene supported me on my loan process for the past year and a half and let me tell you, a short sale is a nightmare to go through, but Irene made it ever so pleasant. I know my loan application was not the easiest for her to process because we encounter so many hiccups that there were times I basically wanted to give up. However, Irene would not let that happen and kept me on track to remain focus and stay positive and sure enough I got my home during the final hours. If I ever need a loan consultant / Broker who will work in my favor and provide superior service with great integrity, Irene would be the first and only person I would work with from now on. And I will definitely recommend her to all my friends and family. Irene you are awesome! Thank you so much for helping me purchase my new home! read more

We all know that in a search for a particular professional or service, there is a very small set that stands well above all others. They are those who know their respective area with expertise, work diligently to ensure their clients' success and do so efficiently and accurately, all the while remaining positive and friendly. With regards to real estate loan brokers, Irene is undoubtedly the best in all of these respects. We have worked with her on several occasions, for home purchases and re-financing, within and outside of the Bay Area. Each and every time, Irene has found us the best loan options, explained them clearly and made the entire process as easy as possible. She is very diligent, no detail is overlooked, and stays in constant contact throughout. On top of it all, Irene is a pleasure to work with. It is clear she cares about her work and her clients, and has never failed to make a tremendous positive impression on those we have introduced her to, from real estate agents to friends. Even if you're only considering a real estate loan, look Irene up. We are sure you will feel the same way about her almost immediately. read more

For months my husband and I procrastinated on refinancing. After seeing interest rates drop below 3% we'd seen enough. After calling several people, Irene was the most attentive, friendly and competent in my opinion. The process went really smoothly. We did our part, and as soon as we got her the docs she needs things happened immediately. She's very attentive and responds to emails rapidly- even when I send a reply at 6am I'd hear from her by 615! She helped us save $1000 a month, which is crazy. She's very competent, down to earth and efficient. Highly recommend! read more

We worked with Irene and she was a DREAM. The whole home buying process was unfamiliar and foreign to us, but Irene was so helpful, patient, and available. We really appreciated her honestly and the way she never made us feel dumb for not knowing what we didn't know. She offered information readily that we didn't even ask and was always there for us. We highly, highly, HIGHLY recommend Irene and would definitely use her again if we ever purchase another home. read more

Irene was so amazing to work with!! My husband and I are first time homeowners so she was so helpful walking us through each step of the process. We had a lot of questions for her and I could always count on getting a response right away! A friend of mine referred her and it was the best decision ever! read more

Irene has been the best referral I've ever received! My friend referred Irene to me, and she obtained her as a referral from another friend who does a lot of house flips - so I thought I might as well try her out since she had rave reviews. What a good decision it was! My husband and I were first-time homebuyers and had a LOT of questions. From beginning to end, Irene was very kind, patient, well-informed and was always proactive in giving us the latest information throughout the process. We closed our transaction in 23 days! She helped us understand what ALL of our options were before we made any big-time decisions. She taught us about lender credits, which was never even brought up in previous discussions we had had with other mortgage brokers. Overall, she just always made us feel like we were her #1 client (as I'm sure she makes all of her clients feel that way because she truly cares!). Even after our transaction closed and we were all moved in, I had a few questions about property tax payments and she was quick to respond and extremely helpful, as always! Can't say enough good things about Irene, definitely would work with her again in the future. :) read more

Irene just helped us refinance our mortgage and saved us $400 per month - but honestly many lenders can do that. What really made her stand out was her communication with us during the whole process and her attention to detail. She kept us informed and on track and her knowledge of the process and the market saved us time and money on the closing costs. We were able to close in about 3 weeks and the icing on the cake was that our loan included the deed to put it back into trust and I didn't even have to mention that! The whole process was smooth and really easy. I appreciate Irene's attention to detail and commitment to communicate. I would highly recommend working with her! read more

I was a first time home buyer and had no idea where/how to start. I used Irene based on my colleagues referral and she lived up to her amazing reputation. I was really nervous about the process and suspicious of lenders in general, but Irene took the time to earn my trust and explain everything in layman's terms. She was available to answer my many questions up until the very last minute before the closing and even after. One of the things that I really loved about Irene was her honesty. She was crunching my numbers in our first meeting and asked what my budget was. She then informed me that I was actually approved for quite a bit more than I thought. I was shocked as there was no way I could afford much more based on all of my other monthly expenses. To my surprise, she agreed! Instead of trying to up sell me a loan I couldn't afford, she said she probably wouldn't have written a loan for that amount because it would have been unreasonable and unmanageable. Too bad more lenders in the past didn't think of their customers first instead of their commissions. Look at how many homes are in foreclosure now because of customers being talked into loans that they qualified for but really weren't capable of affording! Irene doesn't want to see you fail, and has the integrity to stand behind her work. In a market where integrity in the financial world is hard to come by, Irene is one of those rare guys that you need on your side. I highly recommend her. read more

Irene is a rock star. Like one of the other reviewers, we were referred to Irene by our real estate agent, Mark Easterday (another class act whom I recommend enthusiastically). Irene worked with my husband and me when we bought a new house this past February. It was not our first experience buying a home or getting a loan but it was by far the most complicated, mostly because of issues arising from the transaction being a short sale. The bank that needed to approve the offer sat on it for weeks and then accepted it with the original closing date in our offer rather than adjusting the closing to be 30 days after the acceptance, as stipulated in the offer. Irene warned us that she might not be able to make the deadline but she pulled everything together in time, no small feat. If it hadn't been for a federal law mandating a waiting period between loan lock and sign-off we would have made that deadline. All was well, though, because Mark knew what was going on and had done fancy footwork to get us the extra time we needed. Bottom line is, if you are thinking of buying a house, hire Mark Easterday as your real estate agent and hire Irene as your mortgage broker. The two of them will ensure your transaction goes as smoothly and pleasantly as possible. If you are looking to refinance, call Irene right away. She is careful, thorough, responsive, and professional. And she is an absolute pleasure on a personal level too. read more

Buying a home in today's insane Bay Area market, simply crazy. Trusting your most intimate financial details and biggest purchase of your life to someone you found on Yelp, probably crazier. However, take it from us and trust the five-star glowing reviews of Loans by Irene. Honest. From beginning to end, our experience with Irene was nothing short of perfect. We initially contacted her for loan pre-approval and continued to work with her through closing on our home. Being previous home owners in another state, we were certain this process was going to be similar. We quickly learned that California real estate and escrow were in a realm all to themselves. Irene answered all of our questions (even the smallest and seemingly mundane ones) with ease and in a timely manner. We were in thick of escrow while she was on vacation and never once would you have known. She was quick to respond to any question and always reached out with an update. It was this attention to detail and integrity in her work that allowed us to close on time, with no hiccups whatsoever. Lastly, and something we appreciated the most, was Irene's ability to explain some of the most perplexing details in an articulate yet understandable way. Whether it was over the phone, in person or through email, Irene clearly took the time to make sure we understood and were in the loop at any given point in the escrow process. If there is ever another home purchase in our future, we'd never look elsewhere than Irene. read more

My wife and I are both in agreement that Irene has been the best thing about buying a home. When we started looking to buy our first home, we were clueless to the process of buying when it came to mortgages. Irene has been patient, knowledgable, and a huge pilar of support for us. Our purchase was by no means an easy one, but we always knew Irene would be on top of everything. She is quick, detailed, and brilliantly reliable. We wouldn't even look anywhere else anymore. Thank you, Irene! read more

Wonderful! This is the word that best describes working with Irene. I have worked with her twice to refinance my home. She is a true professional - organized, efficient, proactive, and highly competent. In addition, she is personable with excellent people skills. I have recommended Irene to friends who have had the same outstanding experience. read more

Irene was reffered to me by our real estate agent, (Mark Easterday - he's also totally awesome) and I am so glad he did We purchased our first house, thanks to Irene. Friends have told me all of the horror stories, never getting calls back, missed appointments, but thankfully I got to skip that part of buying a house! Irene was always available; and I really liked the fact that she was conservative with the dates she gave us, so we were always pleasantly surprised getting good news a couple days early. Irene really knows her stuff, walked us through the process, and really made it simple. I would recommend her without question, and we going to be giving her a call if we plan to refinance. read more

Irene was one of the loan agents recommended by my real estate agent. As a first time home buyer, it was important for me to select the right person who could help me finance the purchase of my house. Here are the criteria that made me choose Irene over the other agents: 1) Trust I heard friends talk about loan agents who would not disclose all their fees or reveal some of them late during the process, who would not return your calls as they said they would,... Early on, I felt that Irene was very reliable in her communication style and very transparent in providing updated financial details, especially the costs to close the purchase. It is not just a transaction, you will actually be building a relationship with someone who will help you finance your property purchase. And as you know, that purchase happens over the course of many years. Find someone you can trust. 2) Knowledge Purchasing a house can be overwhelming so you should feel comfortable that the loan agent really knows her business and all the recent updates about home financing. I asked many questions, and the same question many times. Irene was infallible in answering all of them. 3) Experience Whether you buy/sell a house, there is another party involved and that party may not be as responsive as you are. Irene showed a lot of experience and creativity to proactively look at options that would ensure the other party closes each step of the purchase in OUR timeframe. Bottom line, I am extremely satisfied with her services. She definitely went the extra mile. read more

Irene just helped my husband and I refinance for the 2nd time, taking advantage of the recently low interest rates. She made the process so easy for us, researching and presenting options in a way we could understand and making sure we got what we wanted. With our new 30-yr fixed loan, we will save money and be better able to plan for our retirement. Irene is an expert in her field and so friendly to work with, she even attended our signing to be sure there were no last minute glitches and to answer any of our questions. We were confident working with Irene that her knowledge, attention to detail and professionalism would result in a new loan that would match our financial objectives. Thank you, Irene! read more