LoanDepot has terrible customer service. They refuse to waive late fees when I did not receive notice of a payment increase. I made the regular payment on time and they still will not waive the late fee. This new policy places profit over people. read more

We made the decision to re-fi our low interest mortgage so on a whim we contacted Loan Depot. Glad we did! Within hours we were on our way to a new 15-year loan at an even lower interest rate. With the help of the team at Loan Depot we capitalized on the low rates advertised today...and the process was super easy. My guy is a real estate broker so he knows this stuff like the back of his hand, normally he handles these things, but this time he wanted me to manage it from start to finish...for experience. Ha! With the Loan Depot experts I didn't even have to think - almost everything was handled online in the Loan Depot portal. The closing doc process was easy too; a notary showed up one morning, we signed and within a few days our loan was funded. From the time of the inquiry, rounding up our proof of income, the home inspection, approval, funding and closing I'd say the process took only a couple weeks. Sweet! First time using Loan Depot and we would absolutely use them again if there's ever a time we need to re-fi. read more

They have the worst loan servicing we have ever experienced. No one can help with escrow issues even when you call or email them. I have tried removing my impounds since we decided to switch HOI companies and Paid our insurance in full. the request was made since Mar and today it's August and still no one has helped us! It's a terrible feeling being trapped in with such a bad company. read more

Really, I sent you everything on August 21st. The loan officer has not been in touch since. Is this some sort of scam? Every time I call he is at lunch or away from the office. I am reporting this. DO NOY USE THIS COMAPNY! It is a scam to gain your personal information. read more

I submitted my documents on 5/7/20 to refinance my house. Two weeks latter I received a letter that my loan was denied. I called and e-mailed the loan agent to inquire why my loan was denied. No return called was received. I submitted my documents to a different company yesterday Sunday 5/31/20. My loan was approved today June 1, 2020 and locked at 3.875 percent, 30 year fixed in the amount of $510,400. My monthly mortgage payment was reduced by $778.00 My wife and I have Fico scores of over 800, enough income to qualify and a significant amount of equity in our home.. LoanDepot is not organized to help the client. Appears the company is interested in volume to the detriment of the client. My recommendation is not to start business with LoanDepot. read more

Gregg Mullery at loanDepot was terrific!

I sent my mortgage payment to these guys on the 7th of January 2019. I realized that had sold my loan to someone else. So I immediately asked them to send the money back to me. They said I needed a transmittal report proving I paid them. They received it on the 10th. They still refused to give me my money back. I told them I didn't want a 30 day late and called them 5 times. They now today said they would only mail it back to me on the 31st. I told them that would guarantee I would receive a 30 day late on my credit. They refused to alter their decision and to this day will not return my money. These people don't care who they affect. I would highly recommend NOT using these people. For any home loans or any loans for that matter. Terrible customer services. Refused to get a supervisor until multiple requests for one were made. No change in the outcome read more

I was in search to refinance my home with a cash out option, so I was shopping around. After getting several quotes and doing some research myself and sister (co-owner of home), decided to go through LoanDepot. We was dealing with a loan representative by the name of Rena Bonilla NMLS #2068258, who initially quoted us a larger cash out amount than our competitors. However once we called her back the cash out was cut in over half (which would have made more sense because this quote was closer to the other quotes we got previously). Not a problem we decided to still proceed, for maybe we had misunderstood her initial quote. Rena also stated that because my sister had the better credit score it would be better to apply for the loan under her name solely, yet still keep me on the title. We explained to Rena as long as I am able to make decisions that that's fine. She pressured me to pay the out of pocket of $21 to lock in our rates. I explained to her that I had some bills that was outstanding and that the $21 IS ALL that I wanted to put on my card. She was really pressed to get me to lock it in. She called me about 5-8 times in one day. MIND YOU, she had me sign all the loan documents on my sister behalf because she said it was urgent and I explained to her that Nina was at work at the time. Something about the market changing daily and the rates would not be the same if we waited. I provided her MY credit card number for the $21 and ONLY THAT. She processed the payment and I didn't hear from her. I logged on to the online portal, submitted all of Nina requested documents, I still didn't hear from her. I emailed her and asked what's next? What I believe to A legitimate question, being that she called me off the Hooks to get us locked in, but I didn't hear from her days after that. She replied back via email and said that it's in processing. I also spoke with her later that day she said she was extremely busy. Later that evening I received a notification from my bank stating that $500 was taken out of my bank account for the appraisal. I was really confused because days before I told Rena NOT to use that card to collect any additional payments. I emailed her. She called me the next morning VERY defensive, as I began to explain to her my concerns she replied "do you want to cancel your loan?, cause I don't have time to go back and forth with you". I never once ever bought up canceling the loan. I asked to speak with her supervisor however he was "busy" she said that he would return my call. I then proceeded to call the customer service, where I spoke to someone by the name of Devin. Devin stated that he refused to speak to me about an unauthorized debt taken off MY card because I was not listed on the loan. Luckily live very close to my sister and was able to get her to speak with Devin. He offered no resolve, instead kept making excuses for Rena. Nina then asked them to cancel the loan. I am waiting on confirmation from Rena Manager Emanuel about putting the unauthorized charges back on my card. I don't recommend this place to anyone. Even when the manager called back he was more concerned about canceling me then resolving the problem and making money for their company. I guess they didn't need our money. That's no way to treat customers. read more

Working with Curt Nix at iMortgage was absolutely amazing. He and his team made our first time home buying an awesome experience. He was very knowledgeable, had the patience to explain the processes step by step, but was speedy at getting things done. Overall, a fantastic experience. I highly recommend Curt Nix & the iMortgage team! read more

Refi was dragged out to almost 3 months. First agent just stopped communicating, 2nd agent was better but then senior loan officer again made me hopeful that we were closing in a couple weeks only to be given the news after non communication for 2 weeks that they could not do the loan. Wasted time and effort. Their reason for not approving the loan could have been figured out on day 1. So disappointed. They are getting too greedy promising approvals to people only to reneg in the final stages. Pick another company, save yourself the aggravation. read more

The Loan Depot team is second to none when it comes to navigating the complexities of obtaining a home mortgage. Gregg Mullery goes above and beyond to explore every option to ensure qualification. He was professional and communicated frequently and clearly to keep us informed as our loan progressed from application to underwriting to approval and finally funding. I truly believe the man can move mountains and part the seas to guarantee the process will not only be successful, but stress free. Gregg has assembled a proficient team to assist him. Many thanks to Denise Serrano and Christine Kravetz for their support. I highly recommend Loan Depot and Gregg Mullery for the service, competitive mortgage rates and fair fees. Our future real estate mortgage business will go to Gregg Mullery. read more

This was the second time we worked with Curt Nix at loanDepot. About 2 and a half years ago, he helped us purchase our first condo. Just 2 months ago, he helped us purchase our first home. He was incredibly helpful in determining all the details we'd have to consider as we went through the process, and was always available if we had any questions. I'd strongly recommend Curt Nix and the team at loanDepot! read more

Curt is clear and concise and easy to understand. He is very diligent in his work and was helpful in explaining options available to me.

If you want a smooth, hassle free, professionally handled refi or mortgage loan go see Gregg Mullery at Load Depot. Being self employed always makes it more difficult to get a loan but Gregg has so much expertise that it was not only a great rate and fair costs but so easy because you knew it was being handled the best it could be. He and his great team are fantastic on communication and also on clarifying anything and everything. Extremely skilled and yes, I'll say it, Master of the Loan Universe !! Thank you Sensei. read more

John Braida with Imortgage is by far the best mortgage lender I have worked with in just under 7 years. He recently closed an FHA loan for a mutual client in 20 days. He is ethical, reliable and consistently goes above and beyond the call of duty. 5 stars every time! read more

I'm a first time home buyer so I had no clue what I was getting myself into! Hugo, Isabel and the whole staff over at imortgage made it extremely easy for me to get into my home. They were quick to respond to any questions I had and were there to guide me through the whole process step by step. Escrow closed on the exact day that we had planned thanks to their hard work and dedication. They genuinely care about the client and I would recommend imortgage to anyone! read more

I would recommend Imortgage for your home or refinance needs. Hugo Gonzales and Ceasar made sure they followed with me every step of the way and were meticulous in explaining the loan process with me. Whether it's your first or second home your purchasing or if your considering refinancing, I would recommend Hugo Gonzalez at Imortgage in Long Beach. read more

I have used i Mortgage for my last two purchases in Long Beach, CA. They employ a team approach to processing my loan and were very efficient and responsive. Any time I had a question about the process or a particular document, i mortgage was there immediately to answer my questions and help me move forward. I would definitely use them again and refer friends and family to them! read more

Working with Jose Urias and the team at imortgage made the home buying process a positive educational experience and a beneficial financial transaction. Jose went above and beyond to ensure my husband and I understood the transaction and made the best financial decision in getting a low interest rate and a great loan. I have raved to family and friends about our awesome experience. Would highly recommend them without a doubt. read more

Curt Nix is a great loan consultant, and he walked me through every step of the homebuying process. Even after the purchase was finalized, Curt has been quick to provide me any documents that I may need. read more

My husband and I had a short sale in 2010 and were nervous about buying a home again. We wanted to make sure we were more knowledgeable about our loan this time around. We already had a lender selected, but I wasn't 100% comfortable. A friend of mine referred me to his loan officer, Jose Urias of imortgage. We met with Jose and he was just what we needed! He explained all of our options and answered many questions I had before I could ask. A 20-minute meeting turned into a couple of hours and at no time did we feel hurried by Jose. He gave us his undivided attention and really had the heart of a teacher. He even referred us to a phenomenal real estate agent (at our request because we had two bad ones). Within about a month of our first meeting, we opened up escrow. Jose and his team became our dream team! Thanks to them, we are proud homeowners again! read more

MIke Howard at iMortgage Long Beach is awesome! He made the impossible, possible. After a LOT of hard work on his part, I just closed escrow on my first home. Thank you Mike!! read more

curt nix is a rockstar!! refi'd multiple times and it was a great experience! effortless!!

Would not recommend this business. I had to use them in order to purchase the house that I wanted. Now we are having issues with our loan. I have had to go through 7 people to get to someone to "help" me. Now, I have been dealing with that person for three months and nothing has been resolved. They do not return my phone calls, they do not follow-up. This is not a company I would ever do business with again. read more

DO NOT USE THIS COMPANY FOR YOUR HOME LOAN. I recently purchased a house in Las Vegas and it has been the worse experience of my life (literally!!). Nobody ever answers their phone when I call to get an update. My initial contact person with them didn't even start working on my loan until less than a month before i was supposed to close escrow. When it came time to close, they told me that they couldn't approve my application and i was out nearly $10,000. No other lender will do this to you! read more