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    loanDepot

    5.0 (1 review)
    Open 9:00 am - 5:00 pm
    Updated 2 months ago

    Services - loanDepot

    Mortgage services

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    9 years ago

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    Carbon Team - CrossCountry Mortgage

    Carbon Team - CrossCountry Mortgage

    (31 reviews)

    Dealing with this company for a mortgage was one of the worst experiences I've ever had. The red…read moreflag should have been when I was told they were doing me a favor because it wasn't worth it for them. Excuse after excuse led to delay in getting mortgage and interest rate went up - 'I have meetings all day', 'I sent that document to you already', 'My associate sent that document to you', 'I am going on vacation and don't have time until I get back'. These are actual excuses - I have them in writing! I got triggered going through old emails and cleaning up my mailbox. Looking back, I should have reported their extraordinary lack of professionalism to someone. That's on me. The rest? I don't know how they feel good about themselves or their work. They were disgraceful on a professional and just plain human level. They simply were not there for me and always seemed a bit annoyed with me, like I was bothering them with my questions or concerns. Do your homework but save some time - don't add CrossCountry Mortgage, Purchase, NY to your comparison list. Just - wow.

    I highly recommend Dave Thorson at Cross Country Mortgage! Dave went above and beyond and worked…read morediligently to get my loan not only closed, but closed on time. My situation was unique and a bit difficult. His expertise and experience played a huge role in getting my loan closed. A different lender might not have been able to make it happen. Dave did an outstanding job!

    Thoroughbred Mortgage

    Thoroughbred Mortgage

    (18 reviews)

    Refinancing my co-op was not something I was expecting to do this year, but COVID-19 has turned…read moreeverything upside down - so I went from making recreational travel plans to doing some hardcore adulting. Mortgage rates dropped significantly due to the pandemic - so when my broker reached out to me to see if I was interested in refinancing, I figured it was worth at least taking a look to see if it was worth it. Like my original mortgage, I went with Austin Stellato at Thoroughbred Mortgage. Austin was great - he was always available to answer my questions, was prompt to answer emails, and was great at keeping the entire process moving along. Refinancing during COVID-19 presented extra challenges - most people involved were working from home which made some processes a little tougher (especially in cases where my wet ink signature was required). Also, there were extra verification steps due to the uncertainty of the pandemic. Despite these challenges and the new way of working that we are all getting used to, the process was very smooth - and in the end I got a better rate. I would have no qualms recommending Austin and his team for a first-time mortgage or a refinance - they were nothing but professional throughout the entire process.

    Buyer beware! This mortgage company was referred to me by my agent from Hoilihan Lawrence, I assume…read morebecause Houlihan Lawrence is their parent company. The broker was very unprofessional and at times rude but I stuck with them because I saw in a hurry. My mortgage has been transferred twice since closing and I have received a notice of outstanding taxes. I have had to contact each mortgage company individually because they are not responsible for what was done before them. I recommend you stick with a local bank.

    loanDepot - mortgagebrokers - Updated May 2026

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