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Load-N-Lift Disposal

4.2 (5 reviews)

Services - Load-N-Lift Disposal

Dumpster rental

Junk pickup

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JUSTJUNK

JUSTJUNK

(3 reviews)

We contacted Just Junk Kingston to assist in the clear-out of my step-father's apartment after he…read morepassed away. We were provided a quote after the site had been assessed by their team, and we agreed to move forward with the price provided. On the day of the appointment, I was informed that the removal had to be halted as 'powder' had been discovered on the bedframe and this could indicate bed bugs. The team member called his boss and came back to inform me that they could not proceed that day, but after the unit had been treated, they would return to complete the job. For their 'troubles', I was asked to pay $300 (for the trucks & two men). In retrospect, this amount was quite high considering that it was this company's error in missing the powder upon their initial inspection. But as is often the case when processing grief after the loss of a loved one, I agreed to this amount without protest. A week later I received confirmation from the building management that the unit had been inspected and cleared of bed bugs, so I called Just Junk to reschedule. The first call was made to the original team member, Josh, who told me that he would check their calendar and get back to me to reschedule. After I had not heard back two days later, I called the 888 number and again expressed my intention to move forward and finish the job at the original agreed-upon price. I was told that the owner, Scott, would be in contact with me to discuss it further, and a week later I have still not heard back. As the month-end was approaching, I had no choice but to make alternative arrangements to complete this task. During the initial appointment, the team told me that they regularly cleaned out estate properties, and while I had first found that to be comforting, I am now appalled if this is how they choose to deal with families in the throes of crisis. Do not hire this company. Take the time to find another that actually demonstrates compassion and professionalism.

I am not happy with Just Junk Kingston's price change. On the website, it says "Upfront pricing…read more Unlike other removers with their hidden fees and disposal charges, our pricing is 100% upfront and all-inclusive." This was not the case. Our realtor booked the appointment on Tuesday, Feb. 7,2023 and was told it would cost $149.00 to cut up and remove a freezer from a basement. Just Junk Kingston franchise owner Scott Carruthers insists their office phoned back within 20 minutes to say an error had been made and there would be an additional $249.00 charged for the cut-up. The realtor insists she did not receive a callback. With tax, the total bill for cutting up the freezer and removing from the basement was $450.87. The house sale was closing on Friday and the freezer had to be gone. The Just Junk truck called Wednesday. We can be there by 1:00. Do you still want us to come it will cost $249 more? We had no choice. The owner said their minimum charge to cut up a freezer is $249. This is not on the website but should be so customers can make informed decisions. I recommend you consider calling 1-800-Got-Junk. We have had great luck with them in the past and their pricing is fair.

Load-N-Lift Disposal - dumpsterrental - Updated October 2026

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