Very strange ... my previous review has gone missing? I forgot what I wrote then ... but I will…read moresay, now, that they have the best tellers, OK management, and the BEST hours! Convenient location. I really like the online banking services, and paperless deposits :)

The staff are always friendly and willing to go the extra distance to be sure the customer is happy…read moreand satisfied. The hours open are more than convieniant....Even open for walk-in business on Sundays! I would not consider banking anywhere else.

In mortgage application process I had to provide a statement from my husband in writing that he…read more"allows me full access"to my own account. They did not require the statement from me that I "allow him full access" . I believe this is illegal practice. I was disgusted.

Woohoo! As good as it gets! Top notch customer service! Disputing unapproved charges to my account…read morehas never been easier. They also don't hold personal check deposits like other big box banks do - the full funds are available almost immediately :)

The great service they offer is what makes it so special. They are always finding ways to make your…read morelife easier.

Horrible service experience just now. Went here for a cashiers check. I went to another chase…read morelocation last year and I was able to get a cashiers check even though I'm not a Chase customer. She gave me a very snotty and rude attitude and said I have to be a Chase customer. I said well I have cash. Nope she said. Thank you to the short, brunette lady with glasses at this location for assuring we will never ever be Chase customers in the future. It wasn't necessarily the policy that bothers me (never heard of a bank that won't issue a cashiers check for cash), it was her rude and very condescending attitude. We are actually in the market for a new bank and will never do any business with Chase for personal or business banking. Terrible.

If you are caring for an aging parent or trying to settle an estate, think twice before trusting…read moreChase with your family's money. When my mom was alive, my brother had Power of Attorney on her account but would not help. I suspected, and was proven right, that an ex-aide was stealing from her. I got my own Power of Attorney paperwork notarized and went to Chase to be added so I could protect her finances. They refused to accept it and would not clearly tell me what they needed instead. I was left guessing while my mom's money was disappearing. I went to the branch seven times just to get the fraudulent charges reversed. They eventually set up a separate account so I could pay her bills, but when my mom died, the original Power of Attorney situation caused even more problems. It took seven more branch visits to try to settle her estate. At every step, I felt like I was supposed to magically understand Chase's procedures without any clear guidance or compassion. I was trying to protect my mom and do the right thing, but instead of help I ran into endless roadblocks and cold, confusing policies. It is stressful enough to care for someone you love and then manage grief. A bank should make that easier, not harder. Chase failed when it mattered most.

Hopefully you do not misplace your "contact" info for the person at SFCU you do business…read morewith.........you will have no contact info available on their website for anyone......just generic contact info. Perhaps the employee turnover is so great (big surprise due to the lack of customer service (IE: smiles/greetings at the branch) that they do not have the IT time to keep updating the website.

I have been a member of Summit Credit Union for over 30 years. My husband passed away suddenly and…read morethey were very harsh and cold with our finance handling. I was the sole beneficiary executor and fiduciary but they said since he was primary on our joint account it had to be closed and I had to open a new account instead of just removing his name. In the confusion of switching accounts they charged me over $700 in convenience fees and refused to back down. The removed approx. 200 but I had to cover the rest of this money making fee charging! When it push came to shove they transferred the remaining 528 in fees from MY single account from the account they claimed I couldn't keep because he was primary. STAY AWAY! NOT A PEOPLE FIRST BANK! I will be switching banks as soon as I get the rest of the estate settled!

Always helpful, professional, knowledgeable. Have been with this branch for over 8 years. Lines are…read morenever long. Always someone to speak with regarding different services they provide.