My furnace died while I was away...i had issues getting back but started calling . Its late Nov…read more My furnace is dead. its gonna get cold! multiple places tell me....two weeks out, sorry. We are booked. I call Rock Valley. They tell me- "Two days and we can loan you some heaters to make life bearable in the meantime." No one else even offered the electric heater band-aid. above and beyond.

I had two furnaces installed roughly 15 years ago. They worked fine. The price was reasonable. I…read morecalled them back recently And they didn't show much interest. I got no consideration as a former customer for repeat business. I guess my heat exchanger hadn't been registered Or something to that effect. If it wasn't registered at the time This stated warranty will not be honored. I thought my contractor let me down I thought they should have seen to it instead of expecting me to do it. Putting a new furnaces is a highly distracted Consumer experience And with the amount of money involved the contractor should be taking this responsibility. I tried to give him more business but I was just treated like they treat everybody else so I had to go to a different contractor. It's hard to get good info but people should check BBB and check datcp State of Wisconsin consumer protection. That's about all you can do because just about everybody's out to screw you one way or the other. You know unless you know somebody personally.

We needed to replace our furnace, and Ray was referred to us, by a mutual friend. We are so happy…read morewe went with him!! Ray came out on a Monday, to see what we needed, had the estimate by Tuesday, parts ordered and available by Wednesday, and install on Thursday!! We couldn't be happier with how timely this went down, the great installers that came out, and it didn't cost us a small fortune!!! Thank you, Ray and Team, for a great job...you will be highly recommended to our friends and family.

We operate a short term rental home and our furnace went down on a Saturday night which was also…read morepart of a holiday weekend. I had not used Westenn before and wondered if any emergency service repair companies would be answering during the holidays. My call was promptly answered and a service person was on his way. He even had the part we needed on the truck. We were up and running within an hour. Our property manager also commented that it was the fastest response she had ever seen. Westenn will be our new service provider and I can't thank them enough for the great after hours service and especially during a holiday weekend. Last but not least, the pricing was fantastic and so fair especially because it was a holiday weekend!

Had a frozen pipe and couldn't figure out where. Called and had service in about an hour! Tech…read moreBalen was SUPER helpful and gave me tips to help prevent it happening again. 100% will call again for any plumbing needs.

Their technicians - for the most part - are good. However, their prices are way too high, and their…read morecustomer service stinks. It takes 5 phone calls to get anything done because all I get is the stupid AI rep who can't solve any problems. I've heard they've been bought out by a national company in the past year, and changed a lot over to AI. I don't think they are locally owned anymore. I'm wondering if they are not hiring people to answer phones (or worse - letting people go) because all I get is the AI rep.

Called for a quote for new hvac. Jason came over and was very pleasant. He tells me quote will…read morearrive that night, the next day at the latest. Quote never arrived. Checked my spam, snail mail and junk mail, nothing. I finally picked out another contractor and just had it installed yesterday. I told my new contractor about not getting a quote from 1 company without naming this company. He said to me Would that be JC Hvac? I said yes. He said you wouldn't believe how many other customers tell me they never got their quotes either after Jason showed up. So obviously JC Hvac has enough business without quoting new jobs. I got a better idea. How about not wasting my time and others when you have no intention of doing the job or providing a quote?

Have used JC Heating and Cooling for over 14 years now ever since they installed my furnace and air…read moreconditioner. Always professional and friendly. Had to call him out for an emergency call, was at our house within 1 hour. Had us up and running in no time. Our hero!

Quigley-Smart, Inc,=straight shooters, great customer service, always on time, answers all of you…read morequestions respectfully and with a lot of knowledge and care, fast, and efficient. Can't say enough after using them multiple times out ofthe Janesville store. You get what you pay for and the service is well worth the price. Highly recommend.

Our AC died on the hottest day of the year so far. Naturally it was a Sunday and we didn't notice…read moreuntil it was later in the evening. Called Monday morning when the office opened and was greeted by a friendly person who took my name and address and information about the problem we were having. She had an opening in a hour or was willing to work around my schedule - an hour was great for me. She also explained payment was expected when the service was completed - I appreciate knowing that ahead of time so I could find our check book that we rarely use anymore. The technician arrived on time and was friendly and neat. Introduced himself and asked some follow up questions to begin work. He had a good idea where to start and began working on the condenser outside. Ten minutes in he found the problem part and had a replacement part in his truck. He also noted the the fins were dirty and cleaned them as well. Once the repair was finished he stopped inside and checked the thermostat and fired up the AC. In a few minutes it was blowing cold air. I feel this company has a reputation for honest work and good technicians. They came recommended by family. I wouldn't hesitate to call them again.

These guys are great! Good customer service and quality work. This company is my "go to" when I…read moreneed heating or cooling work done.

From the owner: Don-Martin Heating, Cooling & Geothermal Inc. provides Geothermal Heating & Cooling, Air…read moreConditioning & Furnace Replacements and Boiler Replacements to the Janesville, WI area

I called on a great recommendation from a buddy who works for a general contractor. He said…read morepersonally he never dealt with them but he heard great things. I called about service and part and Brian was great help and timely. I was dead without heat. He didn't take advantage of me. I would highly recommend them. A big shout out To Brian! Thanks!

Great service and response time. I called and left a message and the service person was literally…read moreat my house within the next half hour! 15 minutes later we're back in business!

We had our annual furnace cleaning through R. A. Heating & Air Conditioning and received excellent…read moreservice! When we called for service, we were able to schedule within a week. The technician arrived on time, very courteous and respectful of our home by wearing booties. He answered all our concerns while working thoroughly pulling the heat exchanger and inspecting it carefully. We feel at ease we will be warm when that huge cold front or snow arrives. The value of knowing this is a huge relief for an excellent price. We recommend you call them today. When air-conditioning season comes we will call for that service as well!

Only negative review I've ever given. Our condo association has been using R A for years. It's a…read moremoney maker for them because there's no travel time. This year I was told that I couldn't request a time window, not even morning or afternoon but that they would contact me when I was the next for service.