Horrible experience. I was left waiting over 30 minutes and then had to fill out paperwork they…read morealready had on file, which felt very disorganized and unnecessary. The staff came across as unhelpful , and the whole process was frustrating and inefficient. I would not recommend this place based on my experience at all they suck

Overall service was great…read more The reason they get 3 stars is they overprice by a LOT for self pay. For one child it would be $250 for cleaning and fluoride. I asked what it would be without fluoride and they said $205. I didn't ask when I made appt. Just assumed they'd be similar in price to other dentists i had been too. When I paid, asked for self pay discount which brought it down to $184. We moved from out of state. So I thought maybe it's just more expensive here in Virginia. Called a bunch of offices after my kids appt that I paid $184 for. They all charge only $89-$99 for a cleaning. Some of those even include fluoride. They were very professional! But charging double the price as your competitor is a little wild. Will be taking my business elsewhere.

Our last appointment we had to wait over an hour forcing us to reschedule to two months later…read more Today we have been waiting over 50 min to be seen despite arriving and filling out the forms early. There is a clear opportunity for better processes to allow patients to be seen in a timely manner.

Providers seem good enough. Never been taken back earlier than 40 mins after appointment time with…read moreno communication for Ortho or pediatric dentistry visits. At current appointment, checked in at 11am with front desk staff, filled out paperwork. 1120 received a voicemail saying I haven't arrived as I'm sitting in their lobby.. won't be returning after finishing treatment.

Dr. S is always very gentle and caring during any of my treatments needed. Explains in detail…read moreanything that will happen and even calls to check in the following day. I've never had a bad experience here, even with my dental anxiety!

They have been my dentist for a few months now. I love this place! They always explain what they're…read moredoing and if it will hurt or not. The hygienists are attentive, sympathetic, and help with your breathing if you feel anxious. They don't seem to be gunning for your money, at neuibauer they wanted to do over 4000 of work doing unnecessary and invasive procedures. But pearl dental only does whats necessary and the cost isn't too bad! Will always go here and recommend

The staff has changed and they are very unprofessional and rude. They can't seem to keep records…read morestraight telling me I owe $700 when it only should've been $60. Then when I tell them, I'm sorry that's not what you sent me in the email and I showed them. They said that it must've been the wrong proceed I received. After I continued, they realized they were looking at the wrong patient record. Then I was told they don't accept cash only credit cards. My child went in for a cleaning and was told she had eight cavities. I asked to see proof because she had just been in there two months prior and was told everything's fine how can she get that many cavities and just two months? I went to another dentist and they said they didn't find anything cavities. Don't recommend this location anymore!!!!!

I took my 11 year old son for a cleaning and regular checkup and everything was fine into the…read moredentist came in and started checking up on him when he broke/ took out one of my sons molars, my husband told the doctor what had happened and he proceeded to ignore us, we kept insisting and of course we were worried about the situation, he kept trying to ignore and as we kept insisting he asked if we were sure if he had all his teeth before we came in ( my son is autistic so we have to brush his teeth for him, we do this everyday in the morning and at night, also we had brushed his teeth right before going into the appointment) we told him we were sure so he said we had to go to the E.R for x-rays in case he swallowed it, when my husband told him to refer us because he had been the one to do it, he got mad and just said if you say I'm the one that did it, tell the doctor that as if that would've solved the situation. I want to clarify that the issue here is not even the error that he made but the way that he tried to gaslight us in telling us that he had already lost the tooth when he clearly was bleeding, also as a parent of a special needs child this was devastating to be almost shooed away from a dentist office where I had been going for years. Please consider this before taking your child here!

Seriously the best pediatric dentist I have taken my kiddos to ! So kind ,warm & professional ! I…read morecame here after going to another local dentist who wanted to charge 4 times the amount for the same procedure. So happy to have found a place we trust !

I would post individually about each person but I can honestly say everyone we encountered here was…read moreincredible. From the front desk to the hygienist to the dentist they made my kiddos feel safe and heard. I have a daughter with serious dental fear and somehow they got her to leave the office saying "I like the dentist now!" I have never experienced such compassionate, patient, and genuinely caring staff at a dental office before. I wish I could rate it more stars because they deserve them. 10/10 experience

My whole family has been going to this dentist for years. The whole team is amazing. I've had…read moremultiple root canals, crowns, and cavities taken care of here. Never an issue.

Dentist started drilling on my 8 year old after I specifically stated that we are red heads and…read moreneed more numbing solution and that jt takes longer for us to numb. Then the nurse HELD HIM DOWN after he was told to raise is hand if it hurt. When I told her to stop, she ignored me until he squirmed so much she had to stop. Then she apologized and said it's NORMAL! No it isn't. Stay away from this place and Dr Patel!

The staff can never get things right! I scheduled an appt with a specific doctor to keep things…read moreconsistent for my children, and everytime I come in there's a DIFFERENT doctor they try to push on you... When you correct them, and tell them it's not the right doctor, YOU are then treated like YOU did something wrong... In addition to that, they can't seem to keep good records because they are ALWAYS asking for my insurance card when theres been no changes. On top of this, they are always sooo rude!! The front desk people will be the reason this business fails.

I recently took my two year old here for her first cleaning. She previously had a cleaning at…read moreanother practice but this place was on my list to switch us too once we changed our dental insurance. I must say that I was very impressed and it met my expectations, and beyond. When we first walked in, the front desk reception sent us to two sinks in the back to wash our hands, as it is their practice for everyone to wash their hands upon entering and to also wears masks. We came around Christmas time and Santa was there taking free pictures with the children and the center was decorated festively. You can tell they really enjoy making the children happy and feel welcomed. There were children crying during their cleaning, but they have many strategies to attempt to calm them. For example, they painted my daughters nails during her cleaning to distract her. They also gave her a teddy bear to clean it's teeth. As well as even though she was not comfortable laying the normal way on the medical bed, and preferred to lay sideways, the dentist followed her and cleaned her teeth where ever she was calm and comfortable. The staff is also diverse culturally. There is a free parking lot out front with ample spaces. So far, I will be back and this will be our pediatric dentist.

After having really bad experience as a child with another dentist, eventually my aunt got me in…read morewith Dr. A for which I am grateful & I have been going to this office for years. He has done all of my dental work, which is a lot.. sorry Dr A lol. He literally put my smile back together without any discomfort. Everyone there makes me feel welcome, they listen, & always answers any questions or concerns. Front to back of that office is compassionate & they know what they're doing. Thank you guys for all your help & kindness - you are appreciated.

Disappointed by Lack of Professionalism…read more I took my daughter to this dental clinic for a routine cleaning, and unfortunately, both of our visits were disappointing--especially in terms of professionalism. This was our second time at the clinic, and on both occasions, I noticed the dentist (who I believe is also the owner) Adam Afashi, was sitting casually with his legs up at a computer near the front desk as we checked in. That first impression alone did not inspire much confidence. During the actual dental review, the dentist was noticeably unsociable and disengaged. My daughter, who has special needs, reached out to hold his hand for comfort, and he visibly pulled away in a way that felt cold and unkind. He also appeared frustrated that she wasn't opening her mouth wide enough--without offering any gentle guidance or reassurance. His behavior was not only unprofessional but also deeply lacking in empathy and basic people skills, which are crucial when working with children--especially those with special needs. The only reason we chose this clinic was its convenient location, but I regret not reading the reviews beforehand. I do *not* recommend Adam Afashi at Fredericksburg Pediatric & Cosmetic Dentistry to anyone, especially families with young or special needs children. If you're looking for compassionate, professional care, I highly recommend **Pediatric Dentistry of Fredericksburg**. They were our first choice and have always treated us with kindness and patience, but they were fully booked, which is why we tried this clinic instead. Please take the time to read reviews carefully before making a dental appointment. Your child deserves to be treated with respect and care. JUNE 30TH 3:30 PM

I took my 11 year old son for a cleaning and regular checkup and everything was fine into the…read moredentist came in and started checking up on him when he broke/ took out one of my sons molars, my husband told the doctor what had happened and he proceeded to ignore us, we kept insisting and of course we were worried about the situation, he kept trying to ignore and as we kept insisting he asked if we were sure if he had all his teeth before we came in ( my son is autistic so we have to brush his teeth for him, we do this everyday in the morning and at night, also we had brushed his teeth right before going into the appointment) we told him we were sure so he said we had to go to the E.R for x-rays in case he swallowed it, when my husband told him to refer us because he had been the one to do it, he got mad and just said if you say I'm the one that did it, tell the doctor that as if that would've solved the situation. I want to clarify that the issue here is not even the error that he made but the way that he tried to gaslight us in telling us that he had already lost the tooth when he clearly was bleeding, also as a parent of a special needs child this was devastating to be almost shooed away from a dentist office where I had been going for years. Please consider going here if you want to take your special needs child.

I don't know why the rating of this place is so low, haha. They have treated me very well! Whenever…read moreI have pain with my teeth, or just any issue with my teeth in general, they almost ALWAYS offer same day service. If not, a couple of days later. All the other dentists I've been to always have available appointments with a minimum of 1-2 month wait. The entire staff is very friendly. This is my favorite dentist. :)

Do not waste your time or money with them. I had them do implants about 10 years ago paid…read moreapproximately 20000.00. About 4 years ago they began to fail my husand was sick and I didn't have time to correct to get them taken care of 3 of them fell out.I stuck with the dentures they gave me.This past year in January I went to get new dentures at a cost of 2000.00 now my last implant is beganning to fail and I think will have to be removed at a cost and might need new dentures at a cost. I wish I would have read the reviews before I signed up

I have been going to Dr. Cox for years. He's conservative in treatment (as opposed to filling every…read morestain on your teeth.) He's very skilled with novocaine, always finding the nerve the first time, and he cares about his patients. He's efficient, friendly enough without being obnoxious, and a highly capable dentist. His confident, no nonsense air puts me at ease immediately! Their office is very efficiently run. In all my years of going there, I've never sat more than 3 min past my appointment time. I'm sorry others have had bad experiences because i don't believe it's indicative of what is typical from Cox Family Dentistry.