My Mom and Dad have been long time customers of Arrowhead Bank in Llano, and now that I have taken…read moreover their finances, I have found nothing but professionalism, courtesy and outstanding customer service. Special thanks to Susan...she has always been there for me when I have questions or when I need help. Great financial institution in a wonderful small city.

I visited Llano, TX a while back. I went into this bank to do some business with a family member…read more I have to say that this bank is the most unfriendly and unprofessional bank I have ever been to. The staff is extreemely rude. Every question you ask of them is like you a bother to them. I have never experienced such a lack of unprofessionalism from a financial institution. I am surprised such a small town bank is still operating with the way they treat customers. The town of Llano is so friendly and quaint, but this particular bank in Llano is not! Do not waste your time or energy with Arrowhead Bank. You are better off taking your money to another bank in Llano. My family member has moved their accounts elsewhere.

Just bought land in Burnet and got our loan through Capital Farm Credit. Amazing experience from…read morestart to finish. Can't recommend Trey and the team at Capital Farm Credit enough.

I got my sign in the mail finally. It looks great. I know with Covid a lot of things have been slow…read morecoming. Things are picking up and my sign came in. So far I'm still happy with my loan and the people here at capital farm credit in Burnet. I've never had a problem getting my questions answered by just showing up at the office and asking. I recommend checking them out for a loan you might need.

Rudest place ever. If you need help don't expect any from here. If you speak anything other than…read moreEnglish don't bother coming

Initial opening of account. The process was very easy. The personnel involved did an outstanding…read morejob. I look forward to working with this bank.

I've been banking with FTB for years and Robin in customer service is the most helpful and sweetest…read morelady there. She goes over and beyond to help the customer and her customer service is one of the reasons why I'm proud to call you all my bank!

I like Wells Fargo because of the number of locations and ease of finding an ATM. The people have…read morealways been nice whenever I have had interaction with them. I have not used them for loans nor do I use them for large money CDs or money market type accounts. The interest they offer are just not that competitive. But I keep checking with them cause you never know if they may run a special one day. This is however a good bank for a checking account for the whole family. The online portion where all accounts are linked is easily navigable. I recommend this bank, I like it.

Quick drive thru as usual and very friendly employees. This seems to be the norm no matter which…read moretown you are in. Love Wells Fargo!

Always outstanding service from Melissa and the team. Whether in the lobby or drive thru, always…read moreprompt service.

I truly appreciate the outstanding level of customer service I have received from Melissa and team…read moreat the BeeCave branch. I have both personal and business accounts with them and always needing help navigating. Melissa - and team- are always happy to help and keep me up and going. Out of all the banks in my area - dozens - SouthStar Bee Cave provides the highest level of customer service - like banking used to be!!

I have 4 accounts at Chase, around $250,000 avg balance, and process over $40,000 monthly through a…read morebusiness account. Not huge, but it's my duty to take care of it. They ask occasionally for more of my business. That will never happen! Because business accounts cannot have a TOD, I need a second signature on the business account. This will require me to drive 300 miles to McAllen, because both the new signer and I have to do this in person together. Carlos, at the Fredericksburg, Tx branch set it up for 3pm, Feb 28. Both of us signers needed it to be at 4pm, and Carlos said he would take care of it by phone and call me right back--same day, as their system would not allow it, but it could be done with a call from him to his colleague in McAllen. Well, he never called back. I've since called him and his colleague AT LEAST SEVEN TIMES. It's impossible to even get through to either branch, as all calls are forwarded to "CUSTOMER SERVICE" Customer Service is in INDIA and they cannot forward calls back to the branches. Nor it seems can they get messages through to Carlos in Fredericksburg or Emanual Lopez in McAllen. CHASE, abolish your customer service department, because the fact that you have a department named so, seems to make you think you have customer service. You do not have customer service.

While on vacation, I stopped in to use the Chase ATM. This location is in a building that is either…read morevintage or constructed to look like a vintage building with its use of Texas limestone on the exterior. Inside there is a spacious lobby and a friendly customer service representative directed me to the machine. She also apologized for technical problems with the ATM in the drive-up facility. I was able to get my tasks done quickly and back to my vacation. Recommended.