The folks here at the Hatfield location were helpful by themselves, but my piece of advice regarding Lumber Liquidators is this: do NOT use any of the contractors they work with! Find and hire your own. Lumber Liquidators (LL) clearly tries to distance itself from any legal ramifications of the fairly epic incompetence we encountered from the two contractors they set us up to the install our floors: BM Flooring Inc. (out of Norwood, MA), and Floors by Webster (Christian Webster is the main guy there. They were sub-contractors to BM, I believe? I can't find them anywhere on the web.). (LONG STORY SHORT: DO NOT USE EITHER OF THESE CONTRACTORS). Ok, If you're not already bored, here's the unabridged story:
First: the guy (Sergey) from BM came out, measured, assessed, etc our project, but never recommended that we do not put a real wood floor down on our concrete slab floor. Did not come up! That would have been helpful! So, we bought all the bamboo flooring we needed from LL, brought it home, and did what we were told by BM Flooring: unpack the flooring from its packaging and let it sit out in the room to dry/acclimate. Ok. Sat there for a week, near a wood stove. Nice and ready.
Second: team Floors by Webster arrives bright and early on installation day, and Christian says, after measuring it with a device: 'This concrete is at about 90% humidity. I cannot recommend installing wood on this, AT ALL. They should have sold you vinyl flooring! Sergey didn't recommend that?" Well, NO.
I called BM and told them their guy screwed up and could they help us out somehow (by sending someone to pack up the wrong flooring/pick up new flooring, for example? We have a baby and jobs etc) They were completely, insultingly dismissive.
So - we return all the bamboo flooring to LL, choose the new vinyl flooring, do the math (about a wash) load it in the car, and the next day Webster's team installed the flooring. (Side note: LL first told us they couldn't take back the bamboo because it was UNPACKAGED, as per the contractors instructions! They managed to help us out anyway, though, so kudos to them. They came to our house and helped us pack up the flooring, even, which was nice - but the whole thing was already such an epic screw-up that it seemed like the very least they could do.)
EPILOGUE: It is now 3 months after the installation, and most of the trim Webster installed has popped right off. Transition pieces between rooms have also popped right out and are now temporarily secured with packing tape (!?). Christian does not return my repeated calls, and has completely ghosted us to come make these pretty simple fixes. The main flooring is mostly fine, except for that a few pieces were obviously not cut right and there are gaps between floorboards.
Summary: LL are ok, but they have arrangements with terrible flooring contractors. DO NOT USE THE CONTRACTORS THEY RECOMMEND. Just buy the flooring and find someone you trust to do the work. I wish I could write individual bad reviews of the contractors, but they don't seem to exist on Yelp. read more