We had to replace our home's flooring. We drove to Salisbury from Kannapolis and with their help found a beautiful floor in no time. They didn't have any locally so it came from Augusta, Ga. I'm just TWO days!!! Totally stress free experience. read more

Don't purchase your flooring here. I made the mistake of purchasing my flooring here and the installation was terrible. No one wants to take responsibility for the project and I'm left with unfinished floors. Poor customer service. read more

My wife and I came here a few weeks ago & spent quite a bit of money on new flooring for our home. The sales associate told me they could deliver it to our home when I inquired, and made no mention any charge for delivery. Having just bought several new pieces of furniture (which was delivered free) I assumed the flooring would be as well. After being notified that the order had came in, I attempted to arrange delivery (about 5 miles from this store) and was told that deliver was handled by a 3rd party, and would cost me over $100... Needless to say I went and picked it up myself. The 2 stars would have been four, if not for what I feel amounts to misrepresentation by omission regarding the charges for delivery. When the job was complete, I had some unopened boxes of flooring which I returned without any hassle. read more

First, the positive. We chose a 5 inch Hickory hardwood, and the floor is beautiful. Now, the negative. I picked up the flooring myself in March. Installation began in mid-April. This is mid-June, and installation is still not complete. I finally just demanded a partial refund of the labor cost, and I'll finish it myself. My advice to new costumers: Don't pay a dime of installation cost up front (and LL will ask for 100%). Pay when the job is done to your satisfaction, or not at all. Don't believe the line about LL being your contractor and the installer not getting paid until you sign the order. It's your money, so don't let them hold it. read more

I was in the market from flooring but was confused about what to choose. The salesman was helpful in explaining the different types of. flooring. I purchased from the Salisbury store. The sales staff was very knowledgeable. I have recommended to others. Thanks for great customer service!! read more

Where do I start? THE PRODUCT My wife and I bought a house but needed to change out the flooring on the first floor. We went to Lowe's and Home Depot before someone suggested we try Lumber Liquidators. My wife and I were able to find a floor what we were both able to agree on for a very very reasonable price (12mm laminate at $.89/sqft). The issue we wound up running into is that LL has weekly sales and if you don't get the flooring within that time frame you basically miss out on the pricing; or so we were initially told. We returned to the store at one point (about two weeks later) and noticed the price had gone up and the floor that we were given a quote on was no longer the price we were quoted. The assistant/visiting manager said that we would have to find a new product. We weren't really thrilled about that given the fact that we wouldn't be closing for another 2+ weeks and whatever we picked wouldn't be on sale by the time we were ready to close. We decided to wait until we got closer to our closing date before choosing a new floor. About a week before we closed, my wife and I went back to LL to pick out a floor. This time we dealt with a different gentleman named Mike. I believe he was the store manager. He informed us that because the quote we were given initially was within the 30 day time frame, we were able to get the floor we wanted at the price we wanted. This was awesome because -although LL has a great and varied selection at a reasonable price- we couldn't find anything comparable the the price we were looking for. THE SERVICE With the exception of the actual product (we went with the 12mm Santo Andre Brazilian Cherry Laminate Flooring), Mike was easily the best part of dealing with Lumber Liquidators. He was very communicative and extremely helpful throughout the process. When it came time to pick up the flooring (my wife and I decided to forego the shipping cost... won't do that again) there is no way we could have done it without Mike's help. It was pouring down rain that day to the point Mike couldn't use the forklift to put the pallet onto the truck we were using to transport the flooring. He broke down the pallet and helped me unload it piece by piece -in the pouring rain- onto the back of the truck. He also helped me tarp and strap the flooring down to make sure it wouldn't fly off the back of the truck. That was big time. Mike followed up with us a couple of days later to schedule the installation. The people who measured our house are the same individuals who installed the flooring (that will be a separate review). Overall, we are extremely satisfied with our experience with Lumber Liquidators and would suggest them to anyone looking for flooring. Make sure you deal with Mike. He's a good guy. read more

I have purchased product 3 times over the last year and just keep expanding the floor in the house covered. The flooring has performed so well I just went back to get more and found a new manager, Mike Shaw, was now running the store. He was able to get us the same flooring at a great price and with a great attitude. They were discontinuing the floor we were looking for and this was the last area we needed, but Mike was able to help us get what we needed. I would also highly recommend the installation store that supports this store. read more

The people at this location are the best . We installed Delaware Bay Driftwood flooring in four of the six rooms in our home. We have had many compliments on it. Needless to say we are very happy with our flooring, and just as happy with the associates at this location. Very friendly and helpful. Always courteous . read more