I wanted to take a moment to highly commend Lyn at the Ontario location for her absolute excellence today! It was my very first time visiting this yard, and I was feeling a bit overwhelmed trying to track down some highly specific engine parts. I wasn't 100% sure if the pieces I pulled were the exact right match, but Lyn completely put my mind at ease.She was incredibly kind, patient, and professional. She took the extra time to thoroughly explain how the 90-day worry-free warranty works, ensuring that I wouldn't be stuck out of luck if the parts didn't end up fitting perfectly. Her exceptional service saved the day, especially since I was in a massive rush to finish up and head straight back home to my daughters. Please make sure management recognizes Lyn for her stellar customer service--she represents your location beautifully, and I am so grateful for her help! Lewray :) read more

Just had two of my old vehicles picked up by your tow guy Luke. I've always owned old vehicle so I'm no stranger to tow trucks. Most the time they're off putting and just want to get the job done. I understand it, however a little hospitality goes a long way. With Luke my experience was unlike any other. Super professional, gave me some solid advice, and got two vehicle on his truck quickly. 10/10 experience for me because of Luke. read more

Pick Your Part - Ontario - I asked if I could take a pic of my cars loaded up at the end, he insisted I get in the photo and he takes it. - Auto Parts & Supplies Near Me - Ontario, California

This pick you part for Ontario isn't my favorite location. I only come to this location is San Bernardino doesn't have the parts we're looking for. The employees here aren't as friendly or helpful as the SB location. read more

The pick you part in Ontario is not a well managed location. The employees here aren't as friendly or helpful as the far superior Fontana location. They make you wait in a long DMV line of despair to check out with a bunch of pissed off customers, because they only have 1 or 2 registers open. When you finally get to the register the "Parts Expert" change the online listed prices on you. My cars fusebox listed at $30 turned into a $80 Mulifunctional CPU Flux capacitor. When trying to explain that this is a fusebox the customer service rep let me know he's worked at a car detailing place and Del Taco and he knows that's a CPU. Save yourself trouble and go to IpickUPull in Pomona. They have amazing customer service, better prices, short lines, and know what a fusebox is. They also all don't go on break at the same time leaving 1 register open with at least 50 people in line. Last thing What is up with the TSA guy dumping out your tool bag and going through each zipped compartment when you leave for 5 mins. I thought I was going to have to take my belt and shoes off and put them in the tray. Here is an artist rendition of my experience and do not get the sushi from the food truck. read more

Pick Your Part - Ontario - Artist rendition of "The Line of despair." - Auto Parts & Supplies Near Me - Ontario, California

All visits have been great but today I had some questions regarding prices and parts and Lyn was very helpful. Made the experience much easier. Thank you to Lyn and all the staff read more

The management around has changed drastically from last time I came here everyone has a positive attitude and is very helpful especially in this heat. I got Ina pickle with my phone dying and me having no other form of payment that's when the cashier and other workers pulled out a charger and offered to let me charge my phone. This saved me another hour trip instead of going home to Pomona and back so I'd like to thank every staff member for really saving me read more

everyone was so helpful and nice! They have a huge lot with a lot of great finds, you just have to get there early! it was also so hot and they provided complimentary water, truly amazing customer service. read more

This Pick Your Part location was a solid experience overall. I came here to turn in my car through the California BAR program, and this is one of the approved locations that accepts vehicles through the state program. I'm really glad I went the state route. The generic Pick Your Part quote I got online was around $190, which was much lower than I expected. Through the BAR program, I ended up receiving a little over $1,000, which made a huge difference and was well worth meeting the program requirements. Finding the location was the only slightly confusing part. When I first arrived, I followed a sign that said "We Buy Cars" and made a sharp right, but that turned out to be the wrong entrance. If you're using Apple Maps, keep going straight instead. The correct office where the paperwork is handled will be on your left. Once inside, the front desk staff member was very friendly, helpful, and patient throughout the process. The paperwork took the longest, but everything was clearly explained. After the initial paperwork, I was directed back to the "We Buy Cars" area, drove straight down, made a small left, and found a mobile office where they finalized everything, took the car, and gave me the remaining documents. A couple of things to note: * Customer restrooms are portable toilets only, with a pump-style hand washer * Plan accordingly if that's important to you I arrived right when they opened at 9:00 AM and was completely finished by 9:53 AM, which I thought was very reasonable given the process. They handled everything on the DMV side and issued the check without any issues. Overall, a smooth experience, and I'd recommend this location if you're doing a BAR program vehicle turn-in. read more

LKQ pick your part has several locations one being Ontario. Large spacious parking lot for semi's to move with ease. Employee parking lot to the left of the entrance. This is where you enter to retire a vehicle. Enter through employee parking lot and wait by the gate for instruction. Get approved online through their website and bring all required documentation. Make sure to check if you need to make an appointment. Once approved and inspected they will retire a vehicle. Apart from this service they're a full functioning pick a part $5 entrance fee includes all day access to their inventory of vehicles. Bring your own tools for self service auto parts or they can also remove the part for you with added fees. Used batteries and tires also available. And YES! for all us foodies there is a taco stand right in their parking lot by the entrance. read more

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I was recommended by my mechanic from Gtech to sell my 2013 Hyundai Elantra that no longer works to here because to repair the motor would've costed us more than what the value of the car was, which isn't worth it. I was able to obtain a quote online and was roughly the amount my mechanic said. The transaction end up being smooth, quick, and easy which was awesome because me and my husband had such a busy day. They came out to pick up the car at my mechanic and gave us a check. I highly recommend to use this business for any cars you want to junk because it was hassle free. read more

Excellent customer service, Will helped us solve our problem at the right price and went above and beyond to make sure we left satisfied

The customer service here is pretty questionable. Especially with my experience with the worker Will. I was visiting with my dad, he was helping me get a part for my car. It was super hot and spent a good amount of time getting the part from a toyota avalon (Radiator core support) Once we were done we went to go check out, they wanted to charge us 210 for most of the parts being absolutely trash and not working. our initial plan was to just take it as it is and take all the non working parts out ourselves at home because of the heat, but since we did not want to pay for parts that absolutely don't work and aren't worth anything, we decided to disassemble the rest after the worker Will said we will get charged for everything and make no exceptions yet it's clearly trash and parts that don't work. Our bill went from $210 to $75 after getting rid of all the trash parts that didn't work that we all know will be thrown away. We feel like as costumers we weren't considered at all and were trying to get over charged for something we absolutely shouldn't have. Coming here to pick your part can be a fun experience and it was, you can find any part imaginable but the customer service from Will definitely needs some work. The lady at the counter was nice and was willing to help us out and comply. We just hope certain employees acknowledge the inconvenience and inconsideration, so they can improve and give better customer service in the future. read more

Waited in line for over an hour because they had one lady working the register while everyone else was huddled up in the entrance booth. I feel bad for that lady tbh read more

First of all I want to thank Richard Martin (driver) for making the pick up of my car so EASY! He was able to squeeze into the back of the long drive way and pick up the car without any complaint. He also knew I wanted the license plate cover for my own emotional attachment and he went above and beyond to give it to me. The process was easy for getting rid of the car and transferring pick slip for check. Totally recommend read more

Pick Your Part - Ontario - Auto Parts & Supplies Near Me - Ontario, California

A lot of inventory for parts. It was my first time there and I was very lost. Cisco was very helpful answering any questions we had. Great service from him read more

The guy working the front gate needs a new job. Doesn't want to help anybody, just wants to take your money. Ask him a question, no answer and sends you to someone else at a window. The guy at the window didn't care much either. The staff here needs to be trained I customer service. read more

would put 0/5 if i could. the website doesn't match what's really there but they'll happily take your entrance fee and let you look for something that's not there. shady lame business. read more

I thought it was weird the cahier window had a pile of parts below and next to it but now it makes sense. Absolute joke of a salvage yard. They wanted $65 for a stock steel wheel and if they left the bald tire on then that would have been an additional $35!!!!! So $100 + tax for a steel wheel with a bald tire. read more

I came in this morning for a window and purchased them to remove it from the car at 10:22am. They said it will take an hour or so to remove the window and It is now almost closing time and Daisy for the second time (that's what she said her name was) told me they will remove it for me in the morning. Daisy was very unprofessional when I told her I been waiting all Day for this window. At this point I could have had someone remove it for me instead of waiting this long without no notification nor update about the window. Very poor customer service. Yes, I will still purchase the window and I hope it's ready for me in the morning. Thank you! read more

Kenneth was easy to work with very professional. Got the job done. Made it quick and easy to sell with pick your part .

great location,plenty of inventory,zane,william,penny are very nice....great experience....

My dad has an old 500SL that has been sitting in the driveway for years that he just got sick of cleaning up, so he asked me to figure out how to get rid of it. Since it was parted it, most junk and tow yards didn't have much to offer, but PYP made it so easy to get an offer and schedule a pickup and made the entire process so seamless. Highly recommend!! read more

Very rude customer service when paying for your items. The lady couldn't give me a reason why an item was 90% higher than the price that they showed it should be on their website. I asked to speak to a manager, and she said for what? He's busy; I ask for her name, and she will not give it to me. I then ask for the manager's number, and she writes down the 800 number from the website . I wouldn't recommend anyone go here. read more

Paula and Leilani were kind and very helpful with any questions I had about retiring my vehicle

Updated 1/7/23 You find out a lot about a business in how they deal with a complaint/issue. Alan returned my call and with the assistance of his district manager came up with an acceptable solution, return the fee that I was charged for a warranty. I would have given 5 Stars but my initial contact was horrible. I hope that someone speaks to Veronica about the importance of customer service. read more

Pick Your Part - Ontario - My receipt showing that I was charged guarantee fees - Auto Parts & Supplies Near Me - Ontario, California

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What a smooth process. Richard was on time, professional and explained all the details of the transfer for our car. Thank you so much!

I needed a battery for a truck I was trading in on a new car purchase. Costco sells the battery for $125, WalMart had a cheap solution for $70. LKQ sold me a fully charged and tested used battery for $30 (plus $5 for admission). NOTE: Batteries are pre-pulled, charged and tested. They tested it again right in front of me. I left my old battery that had been confirmed dead at AutoZone as the core. I put the battery in our old truck and it roared back to life. The old truck is traded in, and I am on my way. Friendly service, helpful staff and ample supply. I did walk the lot a bit, you will need the website to locate the vehicle you are seeking. They seem to be nearly randomly distributed around the open lot. read more

Came to get parts the app shows the car is available, came in the car is not here any more. Took me 20 min to get my $5 for the entrance: George the manager needs more cashiers. He was by himself smh. read more

Pick Your Part - Ontario - Took me for ever to get my $5 back smh - Auto Parts & Supplies Near Me - Ontario, California

Be careful when you're purchasing your items because they don't ask you if you want warranty they just included it. They expect for you to tell them no warranty.. read more

I'm a huge fan of Pick-Your-Part! I've been working on cars since I was a kid and own older cars. Today I went to PYP Ontario looking for a transmission crossmember for a 1996 Ford E-150. Daisy was a HUGE help. Very kind, very helpful, with a very positive attitude. She's definitely an asset to your organization. Keep up the good work. read more

I've been pulling parts for Volvo's since I moved to SoCal 19 years ago. Multiple cars and multiple locations in PullParts that are now owned by LQK. Most recently to get a new dash pad for a '98 V70. Spent and hour pulling from the part in Ontario only to get to the checkout to have them argue with me that it isn't a dash pad....but now a DASH PANEL. of course that's $ 42 not $ 27 like the 4 other's I've purchased over the years. 5 minutes of arguing with the kid and the other female checker about what a dash pad is and lots of bullshit about how they define the parts and classify them. It's still a dash pad. Has always been a dash pad. I'm so tired of the upsell and overcharging of parts from LKQ .They have raised prices for everything way beyond what inflation can account for and constantly find a way to overcharge you. They tried to charge me for 2 back seats because it was a split 60/40 seat. It wasn't 2 seats..just one back seat. Thats a dash panel". What is a dash panel? Hard to define isn't it...just allows them to rename it and charge more "Well the vents are attached", they weren't "Well you don't have to buy it sir." I didn't. I am done. I will never enter another yard owned by this Corp. I left the part at the counter. It's really a shame for all of us that can only obtain parts like this from yards to keep our cars up and running. It used to be enjoyable....now it's just a fight everytime I go. Profits rule and the customer is always wrong. Pretty sad. read more

My sons 2002 BMW head gasket blew and the repairs were more than the Cars valve. I was offered $400 by other salvage yards, called LKQ and they offered $605. We towed the car to their yard and my son was given the check the same day! read more

This place is a rip off. I went to get a charcoal canister off a car and online the price was $25. (charcoal canister comes with the vent valve all as 1 piece). When i went to check out the girl told me it was $87 with warranty and had the vent valve added separately and when i said online it says this part is $25 and it's all one piece she said " at pick a part we charge it all separate". So I didn't buy this part as online I can buy it brand new for $160 and not have to worry if it works or not. So don't waste your time pulling the part off and paying almost the same price as brand new. read more

Not sure what to say here, parts to pick yourself seemed comparable in price to what I can get on a variety of online shops without the hassle or perhaps a few dollars more but again, no trouble to buy and have shipped. I've gone a few times after monitoring various cars I was looking for and gone on the day they show up as available only to find someone has definitely beaten me to the vehicle (pick a part aside). It's tough because you have to take all necessary tools and not mind getting your hands dirty and rooting around to maybe save a few dollars. But over the past few times I've gone there, sadly, I can say that I would rather pay a few dollars more to avoid the hassle of DIY taking things apart - let alone hopping they have what you're looking for and having to pay just to hope that they do. Haven't been back and not sure where to find the savings here. read more

Richard helped us through the process and made it super easy and was able to get my car out of a very hard position! Amazing customer service ! read more

I came to spend $500+ ..I wanted to exchange an airbag for the exact same one but just diff color..I had my transaction number and the cashier people said they didn't have access to system to look at since the manager was gone for the rest of the day and it was barely still 2pm ..they didn't even wanted me to give me the managers number ..this is such a waste of time ..don't even bother coming here to waste your time since customers service is not a fkn priority! I hope the owners reads this review read more

Pick Your Part - Ontario - Location - Auto Parts & Supplies Near Me - Ontario, California

Read all the reviews and you'll see very mixed feelings about this place. I think in terms of the junkyard itself, it's amazing. It has a huge variety of cars, most people can find the part they are looking for. So there really shouldn't be any complaining about parts since you guys willingly came here and took the chance, you win some you lose some. The $3 entrance fee is fine, hopefully they'd make it a dollar someday, but most people can find $3 under their couch cushions, and if you can't afford $3, why are you even at the junkyard for real. One complaint is pricing of parts, it's so random. For the most part it's reasonable, but on occasions they'll really bump up the prices for some parts, which if that's the case, buy new instead. But like I said, you willingly paid $3 and knew there was a chance you weren't getting anything, so a $3 loss isn't the worst. I might have just got lucky with most of my pricing so far, but just be aware there could be a price spike that makes you not want the item. The only true negative that can't be avoided is the warranties. They made it so now you have to pay for warranty, but you can get a refund if you come back 1-7 days after purchase with receipt, very dumb considering some people might live a while away, waste of gas. Overall a 3 star unless they fix warranties, then I will change it to 4 star. Although for me it's defiantly the best location, the biggest one with the most cars, and btw they do offer carts and things to hold your parts, but a lot of times they are already being used. read more

They quadrupled, yes, 4x the price from October. Their parent company, LKQ, sells used parts of a higher quality that are already removed for not much more. So I don't get why they're trying to make these self serve yards close. Maybe the land is worth more for warehouses or homes. They're certainly not passing the money down to their employees because they're just as unbearable as before they raised their prices. They get most of these cars from Copart. You'd be better off buying salvaged cars directly from them. read more

Went to look for turn signal light for my truck and at my check in window I had the person doing the sign in check my bag for any tools I bring in but couldn't find a turn signal assembly so I had to leave location check another LKQ. As soon as I was about to leave I forgot I had a headlight bulb in my bag the guy assumed I had stolen it but I was brand new and I didn't argue with him I gave it to him as he assumed I have stolen something from a junkyard so for anybody of all ages old and young going to junkyards now you must have a camera on you for proof of evidence that you didn't steal anything because no it's more of a point of view that we all look like criminals in junkyards that's my thought and if that's how we see other people then maybe I should be the one checking them out for now if they wanna steal. read more

I'm done with this location it's never a good experience. The guy at the gate is always a hassle to deal with. I'm confident he only got the job because of his sexual orientation, he is incompetent. I'm taking the time to complain because nobody does. I always watch him be rude to customers who struggle with English. I don't know why they give him any kind of authority. Today I was denied entry because he thought I looked too young and didn't have I'd. I'm 35 with a beard and have a few greys coming through. He didn't ask id for the guy who went in before me. So I feel like I got singled out when I called him on it he said that was policy and I needed to leave. Drove 1 hour to turn around. They need to do something about this guy he clearly shows signs of poor judgment and I will never return to this location. These places are not what they used to be no organization with inventory and employees. Prices are about the same as new new parts. But yea I don't understand why I got targeted the way I did I guess that's racism or something. read more