When I was a young adult I wanted to splurge on a Movado watch. The salesperson behind the counter…read morewould not show me the watch saying, do you know how much that watch is? That was my first experience trying to purchase jewelry more than a couple hundred dollars, and a memory that replays in my mind each time I walk into a jewelry store. Fast forward to 15-20 years later... I look forward to walking into the Woodbury Helzberg to get my ring cleaned every 6 months. I've never felt less than an average customer in their store. Even if I walk in looking like a huge mess and their having an event in their store, I'm still met with such warm welcomes and smiles and happiness to help me. Although customer service isn't EVERYTHING, their pieces are amazing too. Which by the way, they sell designer handbags now!

I placed an online order in December before Christmas. I was called that same day by this…read morelocations store to tell me that the product I bought was out of stock. I asked if they could just cancel the order. The staff person said that they would do a refund for the full amount. I did not get the shipping fees returned. There was nothing shipped to me: it was out of stock. After multiple calls to the location and to the main customer service phone number (who said they would send me an email with their contact info, which I never received), this is still not resolved. It's not about the money, it's the principle: nothing was mailed to me, so I should not be responsible for paying a shipping fee. I have gotten many things from Helzberg over the years totaling thousands of dollars, but with their lack of integrity for a repeat customer... It actually disappoints me that I have experienced this and will likely never shop there again nor recommend them to others.

I cannot recommend White Bear Lake Jewelers enough, especially their master jeweler, Ben. I wanted…read moreto upgrade my center stone, but because my ring has a unique two-sided tension mount, multiple other jewelers told me it was impossible without destroying the ring. Ben was the only one who found a way. He removed the original tension setting entirely to create a blank canvas, then molded and recreated a brand-new tension setting from scratch specifically designed for my new stone. He managed to do this while keeping the rest of my original ring exactly the same. The result is so seamless that it doesn't look like a modification; it looks like the ring was originally designed this way from day one. Because my ring is over 20 years old with numerous side diamonds, Ben performed a full inspection and caught several issues I hadn't noticed. He secured loose stones and corrected a faulty previous repair, fine-tuning the piece until it was objectively a brand-new ring. Ben was also a great partner in sourcing my diamond. I was very particular about the specific grading specs I wanted, which made it challenging to stay within my budget. He navigated the search and found the perfect stone. If you have a complex vision or a sentimental piece that needs expert care, go see Ben. He exceeded all my expectations.

What an amazing shop! I came in due to a loose stone on my ring. They were so prompt, kind, and…read moretalented. Their goldsmith is top tier. Thank you so much. What a great experience. I will continue to come here.

My favorite store to shop in all downtown Hudson. It has the cutest and most unique items. The…read morestore is huge! I never leave without buying something. Great gifts for newborns, friends, family members. This time I bought a pair of stud earrings and affirmations in the shape of stars in the shower/bath for kiddos. Last time I bought a candle that was perfect for the holidays.

LOVE gift shops like this. The store footprint was bigger than anticipated, and included an…read moreupstairs area, too. Clothing, body care, stationary, home decor, Hudson goodies, fun books, jewelry, bags, etc...So many great items to snag for a gift or for yourself. I purchased some gifts for friends while there and appreciated how many local vendors had a spotlight in this small biz. Collaboration=Love and Success. Can't wait to go back next time we are in town visiting family.

i went here for the first time yesterday. ( I have been searching for a jeweler since I moved back…read morehome 4 years ago)... and omg they are THE BEST. They took such great care of me, eased all my concerns & worries & were just really amazing. Thank you ladies for all your help. So happy to have found a place & people I can trust with things that are very precious & special to me. 10 stars!

My experience with Eric's Diamonds was fantastic from the start. Warm and friendly atmosphere plus…read morequality jewelry and perfect repair. I am new to the area and they have made me a loyal customer.

i had a prong fixed on my ring. Turn around time was very quick and my ring was cleaned and…read morepolished! it looks wonderful!

From the owner: Greaton's Jewelers has been a family owned and operated business since 1950…read more Our mission is to provide the finest quality of merchandise at the fairest prices, with the highest standards of service. We strive to make your shopping experience fun! Whether you're looking for the perfect gift for a special occasion or just want to treat yourself to something nice, our educated staff of sales associates look forward to helping you with your choice. We believe an educated consumer is our best customer. Our jewelers and designers specialize in working with you to create one of a kind, customized, signature pieces as well as expert repair.

Had to take to trip here after receiving A gift card for store credit to Pandora. We had called in…read moreadvance to make sure they had what we needed and to make sure they would be able to run our gift cards. Upon arrival, they let us know that to process our gift cards and purchase, they would have to call the Mall of America Pandora store. The sales lady tried the store once, and then when they didn't pick up, she let us know that there was nothing she could do and that we would have to walk away without the earrings we had driven 40 minutes for. throughout the entire experience she was very rude and never once apologized for the inconvenience, we had to ask her nicely to try the store a few more times before she was able to get through and get the purchase done. We walked away not only with our earrings but with a bad impression of the store. We will not be shopping here again.

I came into the store and was looking to buy a pandora bracelet. The older lady who I was dealing…read morewith was really short with her answers and annoyed at my questions. I asked to try on a bracelet, and midway through trying to help me put it on, she suddenly stopped and said "oh, the bracelet should fit you" and just completely stopped helping me put it on. It was so awkward. I was left to try to clasp the bracelet together awkwardly, but managed to put it on. The other young lady with her didn't say much to me, but was much friendlier and was keeping my little ones busy. Too bad I had to deal with the old crabby one that made me feel like I was a bother to her and treated me like I wasn't good enough to buy a pandora bracelet. She was not very nice. Taking my business elsewhere for pandora products.

I don't even know where to start with Johan. My husband searched high and low for something…read more"different" for his wedding band and came across Jewelry By Johan. He was set on tungsten but wanted something unique with it. We already had a jeweler so we tried to see if they could do some sort of similar meteorite/tungsten ring. After our jeweler led us on, and didn't tell us until 4 weeks before our wedding that they wouldn't be able to do it, we decided to order online, which was a little scary. We ordered both the blue sizing kit, then also the custom sizers (definitely do this if you're getting tungsten bc it can't be resized & having the exact thickness is extremely helpful). It's only a few dollars and absolutely worth it to make sure your ring is exactly the size you want. The blue sizing kit shipped next day, and so did the custom sizers once we requested the sizes. Once we input his sizing we finalized our order. It's so convenient that you can text with them to ask questions! They were SOOO helpful. And best of all, they were able to get us his ring in time for our wedding! I think it was within probably 3 weeks, which is so impressive. We are forever fans, they make incredibly unique jewelry and do it well. His ring is so beautiful. Thank you Johan!!! We were so sad thinking we'd have to buy some weird Amazon replacement until it came, but you guys made his meteorite/tungsten dreams come true. We've already sent Johans website to my brother-in-law who is getting married next year! THANK YOU!!!!

My husband and I requested a custom ring based on an existing design for his wedding band. I…read moreconfirmed with three separate people on the support team that the customizations we asked for were possible, and that they received them on their end. When we finally received the ring, NONE of the customizations were done, and they just sent us the ring as it was originally presented on the website. Then they would not offer a refund, despite the fact that it was too late to get it fixed before the wedding. We thankfully had a stand-in ring but I'm extremely disappointed because I made sure at every step that the customizations were received by the team and doable.