The service was terrible. I placed an online order, but when it arrived, the shipment was incomplete. When I called to inquire, I was told that the missing item was out of stock and currently being manufactured--a process that would take 2-3 weeks. They attempted to offer a substitute product, but I wasn't interested, so I requested to cancel that specific item. It turned out that the refund amount I received did not match the amount I had originally paid. When I called to ask why, they claimed that since my final order total fell below $150, I was required to pay shipping fees for the items that had already been delivered. However, this was not my fault; it was entirely the store's fault. If an item is out of stock, they should inform the customer upfront--or, alternatively, they should simply remove that item from their product catalog. read more