I have been coming to Zenergy for years, and this is the first time I have ever felt compelled to…read moreleave a review. Zenergy has long been considered the premier spa in Sun Valley, which is exactly why this experience was so surprising. I booked a $400 HydraFacial the week before my wedding and expected a level of service that matched both the price and the reputation.
My fiancé booked a men's facial while I booked the HydraFacial. About 10 minutes into our appointments, I realized we had been given each other's treatments. I was receiving the men's facial, while my fiancé, who is a man, had been started on my HydraFacial. I was the one who caught the mistake. Instead of handling it themselves, my esthetician told me she could not interrupt my fiancé's facial, so I had to get completely dressed, leave my treatment room, and go to the front desk to sort it out myself.
By the time everything was resolved, my HydraFacial did not begin until 4:25 and ended at 4:55, leaving only about 30 minutes of treatment. Unfortunately, the facial itself was equally disappointing. The lights were never dimmed, the knee cushion was never adjusted, and aside from using the HydraFacial device once, there was essentially no facial performed. It felt rushed and nowhere close to what I would expect from a $400 treatment.
My fiancé was also disappointed with his facial. He described it as mostly lotion being rubbed on his face with very little else. We were also surprised to learn that the same person who had done my manicure a few weeks earlier was performing his facial...
To Zenergy's credit, they waived the charges, and I appreciated that gesture. What ultimately prompted me to leave this review, however, was the email I received afterward from the spa manager. Rather than acknowledging the service failures, the response focused on explaining booking procedures and HydraFacial contraindications, implying that we had somehow misunderstood the appointments. That was never the issue. The issue was the mix up, the fact that I lost a significant portion of my appointment because of an error I had to identify and resolve myself, and the quality of the service we ultimately received.
My family, friends, and I have been coming to Zenergy for years, and we have never felt the need to complain. Lately, I have been hearing from more and more people around Sun Valley that they feel Zenergy has been going downhill, and I sincerely hope that is not the case. The facilities are beautiful, and the vast majority of the staff has always been wonderful. That is exactly why this experience, and especially the response from management, was so disappointing. I hope this feedback is taken seriously because Zenergy has built an incredible reputation, and I would hate to see that standard slip.
