PLEASE DO NOT BRING YOUR PET HERE. LOOK AT THE PICTURES AND YOU JUDGE.
The owner, Krystal, and their staff are frauds and the worst dog groomers I've experienced in 15 years. They should be ashamed of the poor grooming services, lack of integrity and professionalism they demonstrated on my first visit with my dog.
I called their landline number at 9am and spoke with Krystal, the owner, I informed her that my dog is 15 years old, 18lbs a maltese and poodle with matting. Initially Krystal said the first available appointment is on September 3rd, cost is $85. I told her I will be traveling as of tomorrow August 27th to September 5th so I will not be able to make that appointment, but then miraculously she said she can groom my dog if I drop him off between 11-11:30am. I dropped him off at 11:15am, and was then told the cost would actually be $110, because my dog is taller. I informed that their website says the cost by weight not height (as my dog is very skinny but has long legs), nor did she inform me of that at 9am over the phone. Then she said the cost is based on surface area! That's just ridiculous, I have been to over a dozen groomers in CA, AZ, HI in the past 15 years of my dog's life and I have never heard someone say that! But I just agreed to their increase in cost because I had already driven from Kailua to Kaimuki. I informed them and apologized that my dog had matting around his face and legs, informed them about his ears and paws gets frequent infections because of his breed and being all white like an albino. She informed me that he will probably need to be shaved but I asked if possible to keep his hair as long as possible because he gets cold with short hair. I was texted at 5:45pm, SIX HOURS LATER and was appalled when a man then told me the total cost was $150, they had to add a $40 fee for "an elderly dog." THAT WAS ABSURD! Prior to leaving, Krystal assured me that they take extra care of elderly dogs and take their time needed for the grooming. NEVER WAS I INFORMED OF ANY ADDITIONAL COSTS NOR DOES IT SAY THAT ON THEIR WEBSITE! Then the staff tried to blame the extra cost on the extra time and patience they needed to groom my dog, claiming he would have gotten a heart attack. I informed them that never did they call to inform me of additional costs, or even prior when I called initially or dropped him off, and moreover they already raised the price once on me! The price went from $85 to $110 to $150 without tip! I told the man I would not pay the extra $40 because I was not informed they should have at least called me while they were grooming him. As a dentist, legally healthcare providers need to inform patients of all expected and estimated costs, I told them this and I think they were surprised that I was well educated and not going to let someone take advantage of me.He agreed to take $30 off the additional fee, thus total $120. Tired of debating with the man and just wanting to leave, I agreed to meet them half way at $115. With a 20% tip I paid $143.
THE WORST PART WAS WHEN THEY BROUGHT MY DOG OUT HIS HAIRCUT WAS NOT FINISHED AND A DISASTER. LOOK AT THE PICTUREs AND YOU BE THE JUDGE PICTURES DO NOT LIE.
They tried to give my dog a free sweater to hide and make up for the bad haircut in my opinion, but I took it off and told them they can keep it. I confronted them and said this is a terrible cut this is not a professional grooming m, even I could have done a better job and have done so during the pandemic. I requested a refund because my dog came out worse than going in and his face and body were rat-bitten and differing lengths up to 1 inch. Krystal was called by the man and she said they needed to be compensated for their time but I told them they did not provide the grooming service my dog obviously did not receive a complete grooming, nor was the groomer's eyes open. It is blatant how poorly and rushed the haircut was! Then Krystal said they will finish the cut but I have to bring my dog back. I reminded her that from the beginning I told her I was traveling from the next day to the 5tb. Obviously they just wanted to make the extra cash and not provide quality service or a complete product, the haircut, I thought my dog was going to receive. Just appalled by their lack of professionalism and integrity as a business, I refused to argue any longer because Krystal started yelling at me trying to blame it on my dog's matting and his old age. Their website boasts about their experience and care for older dogs. What a lie. They should be ashamed of themselves.
Had they initially told me when I dropped him off and inspected him that they did not have enough time to groom him because of his hair matting or being older I would have just left.
My dog was shaking when I brought him home and was scared to let me touch him. When normally he is a sweet, gentle elderly dog that loves being pet. I spent 3 hours once I got home trying to fix it, but he will probably need another grooming. read more