Dinah, Thank you for your response…read more I did get a reply on July 20th to my July 10th email. Both responses, in my opinion, continue to disregard my experience. No personal call to set up an appointment. No acknowledging my experience. Just covering your perspective When you take any kind of customer service course or even personal development, it talks about the stuff when things don't go right where you get the nuggets. I offered you a gift. Really, it wasn't until I was talking to a few of my older neighbours that I found that was a trend. We can all have bad days. Sad thing, I went out of my way to come back to Pivot because of my experience in the past. So even as a repeat customer, I felt confident that your people would help me figure out what was happening as my knee didn't feel like other insignificant injuries. I trusted you. When I tell you your Dr nor your physio DID NOT tell me to set another appointment, nor did your front desk staff when they took my payment, your response is to tell me I am wrong. And to find out if there is any sign of arthritis, something volunteered by your person, I need to pay you all more money to find that out when there is nothing here showing me that you care one iota about my experience at all. Actions speak louder than words. I really hope you use this as a training tool. I can tell you that this experience had me quite down at the thought of not being able to be physically active, a Grief inducing event. Thankfully I have others who helped me. PS, I said nothing about how hard you have to work to get where you are. Not once did I mention the names of your people so there is respect I do understand hard work and commitment so the fact that you felt it necessary to tell me all about you and all of your accomplishments speaks volumes.

I visited this clinic last week and they were very professional. I met with the doctor and her…read moreintern and they provided a very thorough exam of my feet. They suggested everything my current physiotherapist has been suggesting and they didn't try to sell me services. They know I have an upcoming appointment with a rheumatologist and they told me to come back to them if the rheumatologist doesn't figure out the cause of my problem. I was really happy with their honesty and how they work with their clients. If I was looking for a new physiotherapist, I would definitely consider coming here. Hopefully they will be able to help you with whatever pain/injuries you may be experiencing.

I injured myself during soccer and incurred a menicus tear and required an Arthorscopy. it was a…read moredifficult experience for me I couldn't play again for a long time. I was eager to get back on the field but at the same time was fearful of potentially further injurring myself. The staff at this clinic are very nice and professional, and I know they have more than one clinic but I went to the Etobicoke one. There I met Patricia. Patricia was kind, caring and personable. She made me feel comfortable and empathized with my situation. She was also very knowledgable and this was evident during my treatments. I am fortunate enough to have a portion of my treatments covered and i continued my sessions at my own expense because there is great value in the services that Physiotherapy provides. I highly recommend this clinic.

I have went to this location and was recommended to ask for Patricia, she was everything that this…read moreperson said she was. Her expert knowledge and genuine care allowed for a speedy recovery. I can't express how much I appreciate her expertise and thorough patient interaction to ensure fast results. I had been to other physios before I heard about Focus Physiotherapy and there is a huge difference in the care you receive. She did an amazing job getting me well back on your feet. Highly recommend her!!

Hard to get receptionist to answer the phone always having to call back. Doctors do not work late…read more What the hell is the point of becoming a GP if you don't want to help others get well not everyone works until 3pm. GP are the doctors that couldn't score high on their exam is why they are not surgeons think about that

Jen McConvey is one of a kind! As an highly experienced vestibular physiotherapist she was able to…read morehelp my 91 year old mom gain her sense of balance back and cure her dizzying headaches. Jen is a very knowledgeable professional and it was a delight having her treat my mom. Her genuine kindness and warm smile was something we looked forward to with every visit. Keep up the great work, Jen!

From a recommendation of an ND, I started seeing Michele di Marchi, owner of Physioplus who is an…read moreexceptional Osteopath and Practitioner of Cranial Sacral therapy. Her skills are beyond exceptional. I get relief, exercises to help myself and learn about the places my muscles get 'sticky'. Michele never suggests return visits unless she knows my body will require one. I have also worked with a number of her physiotherapists and there's no doubt that the standards for excellence at this clinic are extremely high. My results speak for themselves as I often can't recall for sure which side of my body or exactly which place in my body I sought treatment. As a long time yoga teacher, I know my body and pay attention when something is out of alignment. Their fees are on the high side but one can waste a lot of time and money seeking less expensive therapy and not get the results you want to get on with life. Trust me. I know. With sincerity and gratitude for finding Michele and her team of pros. Joey Schooley www.myplanetjoey.ca

Clinic reception never answers phone, finally get through and I'm on hold again to be hung up on…read moreafter waiting. Every time it's a nightmare too deal with phone reception. My physio specialist Vanessa was great on getting me back together.

Receptionist was very rude so i got really upset and walked away, this is how they treat people for…read morethe first time I thought it suppose to be welcoming. I guess I interrupted their talking so thats what you get people, customer comes second..

I have been having lower back pain for a while now so I decided to start a treatment in High Park…read morephysio before the year ends. From the moment I entered the door they were so helpful, professional -the girl in the front desk, Jessica, is amazing, so smart and attentive- and the initial visit and assessment was 10/10. The therapist that supervises my treatment, Jake, was extremely thorough and took all the time necessary to study my posture, my feet, my muscles and all the components that are necessary to really understand where the pain comes from. He also had the patience to explain me everything and more about back/leg anatomy, nerve locations and what not and answered every question I had before programming my treatment. I feel in such good hands every time that I come here, I only can recommend it if you are looking for a good Physiotherapy clinic.

Nice atmosphere, but did not listen when I told them they were giving me exercises for a condition…read moreI don't have, which wasted my benefits. And BE AWARE!.. they will try to get every penny out of your benefits, even if you don't really need the equipment/therapy, and will hound you (I received 15+ phone calls, spoke to 3 different people and they were still hounding me...) until you give in. I will not be returning.

I hurt my foot back in fall and started to see Natalia. She and all the assistants did an amazing…read morejob at getting me up and running again. Everyone is so nice, caring and are dedicated to spending the time to care for the patients. Convenient location with lots of private parking. They also do direct billing with the insurance providers. Highly recommend.

When I was injured in a car accident, I went to few clinics before I ended up at Etobicoke…read morePhysiotherapy. The staff there were EXCELLENT and the treatment was first class. They took care of ALL my paperwork and insurance billings which is a service none of the other clinics I went to would do. If I ever need physio again, I'd definitely go back there.

Care quality and office experience best I ever had. Dr.Kavouris saw me in 1 hr time with no…read moreappointment.

Great service and a dedicated doctor. Very caring and a great listener. This dr is very patient and…read morekind