The hotel was close to the hospital which is what we needed for an important appointment. We were…read morevery impressed with the cleanliness of every inch of the hotel. The front desk staff were quick to help and made us feel very welcome. The rooms are so unique which was exciting for us as well. Thank you for a great stay!

Solid hotel under hilton ('tapestry') label. Room layout are offbeat as this was a conversion…read morefrom a synagogue that became empty in 1968 i believe, lay fallow for years and then was purchased and converted. Note, they cover a Lyft rode to get you back to the airport

Stayed for a quick overnight and was immediately taken by how beautiful and historic this hotel is…read more From the moment you walk in, you can feel the vibe of the Roaring '20s and the Gilded Age. We arrived late around 11 p.m., and the front door was locked--which is understandable--but with the snowy, cold weather it did take a bit to get someone to let us in. We were upgraded to a king suite, which was a wonderful surprise. The bed was extremely comfortable, and the suite had a lovely sitting area. I also loved the historic photos lining the hallways showing the construction of the property--so much character and charm throughout. There's an Irish pub on the ground level that we didn't get a chance to try, but it looked lively and was open late. We enjoyed a nice breakfast the next morning at the on-site restaurant, and the lobby itself is absolutely stunning--ornate, elegant, and very well maintained. The M Club was also a great perk: spacious and well stocked with snacks and drinks. If I ever have a reason to be back in Syracuse, I would absolutely stay here again.

This is a great location with excellent event space. We have gone to Mother's Day brunch here for…read moretwo years in a row and they put on an excellent event. The ballroom is beautiful and the whole hotel is always well decorated with excellent service.

Stayed there for a week for work . For being where it's…read morelocated , my hopes weren't very high, but it was great . The hardest part was finding it , the sign is tiny and blocked by a bush till your right on top of it and it's located way back behind another building . They need a better sign . The room was spacious and my favorite part was the comfy couch , it's long enough to lay on and take a nap . Breakfast was included, it was minimal , meat, eggs of some sort , potato's , and my favorite waffle maker , and assorted cereals, yogurt, fruit . I would definitely stay there again now that I found it .

The hotel is quality and comfortable. I had everything I…read moreneeded for our 6 day work trip. The staff was great. Breakfast was great. Thank you.

We really enjoyed our stay at this grand old hotel smack dab in the middle of Syracuse…read more Because of it's location they do not offer parking, but there are many lots all around the area. We found one that only charged us ten bucks for the night. We were in town for a concert at the Landmark, which is literally across the street. After the concert ended, we were back in our hotel room in about five minutes. There are also tons of great bars and restaurants all within a few blocks. Our room was clean and spacious enough for two people, and the bathroom was roomy and clean.

Gorgeous, restored, modern, wonderful!…read more We had the best experience at this hotel. We got a king suite with a separate kitchen and sitting area, as we were not leaving our room much due to surgery. The room was spotless, the bed was so comfortable and there were a lot of pillows. You could have parked a Buick in the bathroom! We ended up being done with our medical appointments two day early. They were unable To refund our room (which they were not obligated to do anyway) but willingly gave us one free nights stay voucher. How wonderful is that! So accommodating and nice. The two staff ladies at the desk were so kind to us. This hotel has a "wall of fame" where you can see a few of the stars who have stayed there. It's in the heart of a city circle area where there are some shops and restaurants to walk to. Again, we were only able to leave for a bit (for our sanity) but it's location was perfect for a walk. We will definitely be back!

Amazing front desk and security staff. They were extremely friendly and helpful during my stay.read more

Good! Room was clean and did not smell like cleaning chemicals like most hotels (I have a sensitive…read moresense of smell). Would def stay again. AC worked great but made a little noise.

This hotel was amazing. We had our Christmas party there. We had their ballroom which was huge and…read morespacious. We had 150 people there and everyone had a great time. Kara the manager catered to our every needs and was right on top of . The rooms were exceptionally clean. We had breakfast downstairs afterwards. You have to see the chef in action, very professional and made great omelettes.

The hotel is convenient and located right by the The Destiney mall has in an outdoor walkway to the…read moremall; in winter not very helpful. The tv are dated with old fashion cable and unfortunately the hot water ran out . Other than that not horrid just not spectacular.

Wade, David, (drivers) Ted, and Val, y'all…read more Wade, David, (drivers) Ted, and Val . Corporate: stop what you're doing and give these guys a matching 401(k), company car, and a giant gold medal with a holiday to commemorate. Think about that feeling when your grandma's making you soup and you stayed home from school. That was the vibe. We were stranded in Syracuse after a looooong vacay that ended in Covid for all of us, kids included,---and when I say "kids" I mean a 5 & 8 -year-old who "just wanted to go hoooooooome", a.k.a. 3k miles away, after 2 weeks with our in-laws--u do the math. Could've been a hell on earth uation where we were ripping each other's heads off, but these people straight up kept us happy, fed, and didn't treat us like lepers despite the fact that we looked like hot garbage. They even drove us to the local pharmacy to get meds for the kids more than once. Not sure what people think about Hampton, but i used to think: dinky/ kitschy. FAKE NEWS YA'LL. We got better service and care here than I've had at any other resort around the world. These people genuinely cared about us, listened after we got bumped off 2 Flights and treated us like family. I would've had dinner w them. It wasn't just 1-2 people. It was literally everyone who worked there. On top of this we got free breakfast that actually tasted good. Biz services were legit and the team helped by printing things out correctly for me better than FedEx Kinko's does when it didn't work for me and I was under a tight deadline. They even chatted with me when I was about to lose my mind about work stuff. Who does that? So if you're looking for a place for a therapist, a couple new cousins, good breakfast for free, endless coffee that taste good, and legit empathy w/ those giant fluffy comforters, skip the four season--come here. Sidenote, my son left his cell phone there and they called us before we even knew we forgot it + mailed it across the country free of cost. These people would be seated right next to us at our Thanksgiving dinner table if they weren't 3k miles away. Way to be y'all. You made a crappy situation into a warm, comfy hug of a stay when our kids were losing it and we were basically hallucinating elephants due to that awesome COVID fever. Special place in heaven-not just Yelp- for these people.

Recently enjoyed a peaceful stay at the Hampton Inn in Syracuse…read more The hotel itself is squeaky clean and my room was beautifully quiet. The bed in my room wasn't terribly comfortable (it was doable but lots of waking up). Aside from that, my room was quite comfortable. The location is ten to fifteen minutes from downtown Syracuse, so it's relatively convenient if you have a rental car. The parking lot is well lit and arranged. There was nothing to differentiate itself from any other Hampton but I enjoyed a clean and relatively comfortable stay--so, good enough!

Convenient location - near a lot of bars, restaurants. Street parking was easy…read more Loved that the staircase in the hotel was simple to get to, which I personally prefer over elevators. The complimentary hot breakfast was a nice bonus. And personally, I was happily surprised with the kitchenette in my room, so much easier to wash my water bottle and make a hot mug of water. The key card access for hotel entry added an extra layer of security. The walls were a bit thin, as I could hear alarms going off in neighboring rooms in the morning, but overall it was a very comfortable stay.

Jos and Erica were very personable and warm. Their communication regarding amenities and…read morerecommendations were very helpful. The Hotel is well kept and is perfectly located downtown. Definitely would recommend this stay to anyone looking for a positive and reasonable experience!

My experience at the DoubleTree Syracuse started off great and then slipped a bit. On the positive…read moreside, Sammy at the front desk was extremely kind. He greeted me warmly, gave me water, and even extra cookies. That first impression was exactly what I expect from Hilton--hospitality all the way. After that, things went downhill. I was given a room with two double beds instead of a king. I'm 6'4", and I simply couldn't fit comfortably in the double bed. I went back downstairs to ask for a king, but by that time (around 9 p.m.) they said they didn't have any available. That was disappointing, especially for a brand like Hilton. On top of that, finding ice was more complicated than it needed to be. The ice machines are only on the second floor, which isn't the end of the world but is inconvenient when you're tired and just trying to settle in.

The hotel is fine it not great or anything but convenient. Their shuttle service is pretty decent,…read morepick up and drop off from airport. Hotel is busy with lots of sports kids and parents . Their breakfast is meh .... They need to do a better job

Perfect spot for exploring Syracuse. Conveniently located for travelers as well as close to many…read morefun amenities. Parking was $10 a night. Rooms are fairly spacious- bedside table a little small and the bathroom could use another foot or two in width. Various seating options table and chairs or couch as well as a nice large built-in workstation. Walk to Armory Square, walk to salt city market... Or hop on the Onondaga Creekside Trail.

The stay was alright, but the ridonkulous person who answered my call today ruined this review. I…read morewas looking forward to receiving help getting information about a bill, so I could get the points from a stay that wasn't counted on my account for whatever reason. I gave my name, it's long, sorry, but you didn't have to sound annoyed it was so many letters. Then you couldn't find it, so I gave my wife's last name, which it may have been under, but was charged to my card, but you told me she would have to call, and straight up hung up. You were absurdly curt with me and that makes me want to stay miles away from wherever your negative energy is. And that happens to be the phone at the front desk of the Residence Inn. 6:00 PM EST on Tuesday, April 28th. Give yourself a round of applause- ya ruined my afternoon.