"A huge thank you to Rosie ​for making our stay so memorable! Rosie warm hospitality, professionalism, and attentiveness truly stood out. She went above and beyond to ensure we had everything we needed, always with a smile." Thank you Rosie read more

Very interesting place. Evidently extensively remodeled in the past few decades after glory years at the height of the Erie Canal and the Industrial Revolution in upstate New York. Hotel decor was pretty spectacular, until you got up close and realized that much of the intricate scrollwork was not wood, but resin replacements molded on the few remaining wooden pieces left from the late 19th century. We had a sleeping room directly across the street from a huge, brilliantly illuminated museum sign that flashed all night long. The blackout curtains weren't. We tried one of the restaurants on the ground floor of the hotel, which was adequate but expensive. From that point on, we ate elsewhere, including at the fabulous restaurant and small business incubator across the street, and the wonderful Chinese restaurant about two miles away that also happened to serve dim sum. We were shipped two large packages while there, and the front desk staff was incredibly helpful in locating and providing those packages to us. Later, it came time for me to send out some parcels from those packages for folks who were no-shows at our conference, and once again, the front desk staff were incredibly helpful in providing some packing materials and boxes from their Receiving department for my use. As part of a larger conference, our small group had the use of one of the ground floor meeting rooms for an hour early on a Saturday morning. The hotel staff was very helpful in allowing us in an hour or so before our meeting was to begin to permit us to set up for our session. read more

I needed to visit Syracuse for business and stayed at this Marriott. Since my business in town involved meetings, I also reserved a conference room on the 10th floor. The staff here was very helpful, accommodating, and easy to work with when booking the conference room. They were equally helpful when I arrived and needed access. The room had a TV in it as well as a large table and it was comfortable for the all day meeting we had. Regarding my staff, checking in was great. The folks at the front desk were friendly and helpful. They have an M Club here, which I visited a couple of times. I wanted bottled water, which they don't have in the M Club, rather you need to get it from the front desk. They use water refilling stations in the M Club, which I hate when staying in a hotel, I'd rather have the bottled water in the fridge in my room, so I'm glad they were able to accommodate me on this. The guy working the M Club both times I visited (in the evenings) was great, friendly too! The hotel itself is BEAUTIFUL! Honestly, I stay in hotels weekly and I'm pretty much done with the typical design of the average Marriott and this one breaks that mold! It's historic, beautifully renovated, perfectly operational, and centrally located. My room was very nice! They upgraded me to a suite and when they told me this during check in, I wasn't too impressed, as I hear that I'm "upgraded" all the time, but when I get to the room, they look typical. This room was HUGE! It had a living room, two king size bedrooms, and two full baths in it. The living room had a nice desk and plenty of seating for a family. There were also 3 TVs in this room. Bathrooms in the rooms were beautifully renovated to have a period look and they worked nicely. Housekeeping even did a nice job keeping everything polished in this room. Overall, I really enjoyed this stay. I'd most definitely return here in the future! read more

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Stayed for a quick overnight and was immediately taken by how beautiful and historic this hotel is. From the moment you walk in, you can feel the vibe of the Roaring '20s and the Gilded Age. We arrived late around 11 p.m., and the front door was locked--which is understandable--but with the snowy, cold weather it did take a bit to get someone to let us in. We were upgraded to a king suite, which was a wonderful surprise. The bed was extremely comfortable, and the suite had a lovely sitting area. I also loved the historic photos lining the hallways showing the construction of the property--so much character and charm throughout. There's an Irish pub on the ground level that we didn't get a chance to try, but it looked lively and was open late. We enjoyed a nice breakfast the next morning at the on-site restaurant, and the lobby itself is absolutely stunning--ornate, elegant, and very well maintained. The M Club was also a great perk: spacious and well stocked with snacks and drinks. If I ever have a reason to be back in Syracuse, I would absolutely stay here again. read more

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This is a great location with excellent event space. We have gone to Mother's Day brunch here for two years in a row and they put on an excellent event. The ballroom is beautiful and the whole hotel is always well decorated with excellent service. read more

Marriott Syracuse Downtown - Hotels Near Me - Syracuse, New York

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Yeah... I get why people book here but also would be very open to looking elsewhere next time I'm in town. This hotel gives every indication of a once well run hotel that now is resting on its laurels. Pros: The lobby is SO impressive and very gorgeous. One of the most fabulous lobbies ever. Seriously beautiful. Large spacious rooms and good interiors Clean Quiet Cons: - Rude desk staff - Poorly run valet - I waited so long for my car and then noticed the 3 guys hanging around doing nothing get yelled at by their manager. I saw him slip one of them a $20 and basically laugh at him to get off his butt and do his job. Managers having to bribe their own staff to do the job they're hired to do it uh... not great. Tipping valets is something I always do but these valets totally expect it and will not work unless there is sufficient tip. - Weird parking. The valet circle is located on a weird side of the building and it's confusing to get inside. - Shower pressure is mediocre. Overall it looks nice but I did not feel really accommodated or welcomed by the staff during my stay. I may look elsewhere next time. read more

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I stay at this hotel pretty often on layovers, as my company has a contract with the hotel. It is centrally located, and I love that there are a lot of things to do in the area. The hotel is absolutely beautiful, so I can see why there are so many weddings and events held here. With the hotel being over 100 years old, the history alone makes it worth a visit. Now that wwe got that out of the way, lets talk about the rooms. Beautifully decorated, spacious, and with everything you will need for a stay. Depending on the room, you have a full sitting area with a couch, nice chair, and a coffee table. Their is a desk to the right side of the room, between 2 large windows, that give you sweeping views of either the city, or the surrounding mountains. For the room I stayed in, the bathroom included a huge vanity with two sinks, a glass door walk in shower, and a separate area with the toilet. The entry way had enough room for a queen sized bed, and included a full sized closet, additional drawers, and an in room safe. The beds were comfortable, and against the far wall, with a nightstand in between and dimmer lights. There was an alarm clock provided, as well as ample plugs for your devices. Now to the not-so-good. The curtains on both of my windows were very tattered, with the one next to the bed I slept in looking like someone had ripped off the bottom, and there were several holes. I don't know if this was due to moths, or just natural wear and tear. While the beds were comfy, the pillows were inconsistent, As some were nearly flat, and some were super fluffy. I ended up stacking up all 5 pillows to use LOL. The shower design is awful. Most showers have sliding doors from both sides, and I get that this set up is to prevent someone possibly forgetting to full close the door closest to the shower head so that you don't get water everywhere, but its like playing chicken: you have to turn on the shower and run to prevent from being blasted with freezing cold water because the door closest to the shower head is locked in place. Weird. There is no microwave in the room, but there is one located downstairs behind the main check in area, in a little store that you can only enter via your room key. The store is awesome though, with anything you are craving that can be purchased. I got some chips, a hot pocket, and a coffee for the morning. Overall, the hotel meets your needs! Can't wait to stay again next week! read more

Beautiful hotel. Restaurant located inside the hotel, and Irish pub. Salt City Market is right across the street with lots of international foods. Need old fashioned doors and wood work. My only complaint was that my AC unit didn't work. It's about 67 degrees outside but was 76 in my room. I had the unit on AUTO and tried ON, it was set 66 and just wouldn't come down. (Not that I need my room cooler than 70, but was just trying to get it to cool down at all) read more

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Amazing! I've been here many times for events, weddings, etc. but this was my first time staying here. I absolutely loved it! Check in was very easy. Parking is a bit tricky here. They have 30 minute parking in front of the main door. The Marriott owns a nearby parking garage that isn't connected to the hotel. I wish it was connected to the hotel. It is two blocks away; the elevator was broken and the garage was dimly lit. Other than that, the staff here was very friendly and helpful. They were able to answer my questions and give me ideas of what to do in the area. There are two restaurants on the main floor of the hotel. One is a breakfast place; the other is a sports bar. Across the street, you can also find the Salt City Market, which has lots of shops, food options, coffee, a market and a bar. The rooms here were up to date, cozy and mostly quiet. I was here on a holiday weekend, so it was a bit busy and there were a lot of other people in the hotel. It is one of the best places to stay in CNY though. I will definitely be back! I highly recommend this place. read more

Marriott Syracuse Downtown - Hotels Near Me - Syracuse, New York

The staff were extremely supportive on a very busy night as there was a large wedding party raging through the lobby. Entry was wrecked. But the staff really pulled through as our stay was not for that. The room was great, parking was ok but there was an excellent restaurant at the bottom level. Loved the building and the architecture. Fun stay! read more

Attended a wedding here. The venue was beautiful and service was spectacular. Food and beverages were tasty too! read more

Marriott Syracuse Downtown - Hotels Near Me - Syracuse, New York

The front desk people were just ok, no really customer service. We had paid for a higher level room and my profile is set to be away from the elevators yet we were on floor 4 and right across from the elevator. The rooms are ok, a little on the small side. And they must think everyone is 6ft or taller. The toilet, the sink vanity, the mirror on the side and especially the shower head and shampoo/conditioner dispensers are for tall people. And why would you not have the shower open closer to the on/off handle to the shower?? It is a cool older building! Love the doors to the rooms, would be nice if they provided a little info about what ventilate room meant (just for historical references). The only real plus is the water gets warm quick and the water pressure is good. The sliding door to the bathroom would start to slide open a few minutes after you entered. The set up is a little wonky. They have the mini fridge, a big chair and a very heavy side table (which I would think would be used as a desk or place to eat since there is no other option for either in the room) right in front of the window, so it is hard to open/close the curtain. The housekeeping staff were all nice. The valet staff was amazing! They were very helpful and thoughtful when loading bags. Usually there is some form of complimentary coffee but not here- had to pay for lukewarm warm coffee then tip on top of that! There was a coffee maker in room but no coffee or coffee cups. read more

Marriott Syracuse Downtown - Hotels Near Me - Syracuse, New York

If you're driving to Western New York to try and beat a once-in-a-generation storm, and you don't quiiiiiiiite beat it and need to stop, this is a good hotel to crash in for the night. I had asked my wife to find us a hotel that had a restaurant and a bar (the only things that mattered to me at the time), and was a little skeptical of her choice of the Marriott. I was so pleasantly shocked when we walked inside. This is not your average Marriott. This is the old Syracuse Hotel, and it's gorgeous. They've either kept or restored all the lovely details that they simply do not do anymore when they build. The lobby is massive, and perfect for two tiny girls (and one medium man) who have been cooped up in a car for six hours to run around in. The rooms are well-furnished with nice, Stickley furniture and brand new bathrooms. The Irish pub is attached so you can head over without going out in the weather, and we enjoyed our stay. Drawbacks: 1. Valet is pretty expensive, but only slightly less expensive than "self-park", which really makes valet a no brainer. But I'd rather park my own car, and don't really love getting charged a lot for the privilege. 2. You can't walk in and book a room. The lady at the front desk was unable to take my credit card and ID and get us a room. I had to go sit down 10 feet away, book online, and then come back. This seems silly. read more

Marriott Syracuse Downtown - Nice hallways. Short bellhops. - Hotels Near Me - Syracuse, New York

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I idid an overnight stay while my husband was at Crouse Hospital. My stay was pleasant. Workers we're helpful. Room was nice, but with complaints. Both shear curtains in the sitting area were ripped and there was a possible soup - food stain on the rug next to the desk. It was like someone cleaned it up, but never washed the area and the toilet paper mount was broken. I showed issues to housekeeping the next day before I checked out. I did expected better cleanliness for the amount of money I was charged for the room. I was disappointed that Marriotts name was attached. I expected much better from them. Room 709 read more

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Its classic colonial style was nice. Everything was in great condition. They had real wood furniture. Not the flimsy fake wood furnishing. The place is classy and just very nice. The doors to the rooms look weird but it was very nice. The only problem was when you sit in the toilet the wall is 1 feet in front of you. And I kept banging my knees on the wood bed when I came from toilet to the bed. read more

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Attended a fundraising event last night for a local canine adoption agency, 2nd Chance Adoptions. The event was in the ballroom, not sure how much renovation had to be done, (from the old Hotel Syracuse, especially being empty for many years) but it was beautiful. Every one of the employees I encountered, whether serving, bartending or cleaning were friendly and helpful and professional. There were 2 nice displays with crackers, cheese, veggies and nuts,etc. Dinner was a very good buffet of salad, two types of pasta with choice of red sauce or Alfredo, a chicken dish, and they carved roast beef and turkey. Everything I ate was prepared very nicely and seasoned well. read more

Marriott Syracuse Downtown - Hotels Near Me - Syracuse, New York

A magnificent building from 1922. Marriott restored the former Hotel Syracuse a number of years ago. This would be a flagship building if it could support the size. It looks fantastic but isn't top flight Marriott. Nothing horrible but have to track down a valet, 10 mins to checkout needing a printed receipt with 5 people milling behind counter. Some room carpet stains. BUT I still had a good stay and would go back. Staff is friendly undoubtably. read more

Marriott Syracuse Downtown - Carpet stain. - Hotels Near Me - Syracuse, New York

Very beautiful hotel and lobby that gives rich, sophisticated, old money vibes. You should expect nothing less from Upstate New York! The rooms were spacious and beautiful and the architecture of the door frames to the rooms was so unique and cool. The door is almost rounded, it's hard to describe but it was definitely beautiful. The location is right downtown, I got the opportunity to walk around a bit, it was beautiful! You're around a lot of businesses and establishments which is good if you have no vehicle. If you're in the area I would definitely consider staying here. I only deducted one star because the bathtub wasn't as clean as I would've liked. It wasn't disgustingly dirty, just some dust that I was able to clean out. Other than that, I loved the hotel and the room! read more

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I arrive for a conference with a reservation but there is no room for me. I did arrive very late but the woman told me there were 6 people with reservations and no rooms. SMH. They send me to another hotel, courtyard for the night so that was fine. It was a bit frustrating BUT Caroline saved the day. Her customer service is 10/10. She is calm and polite and just a pleasure. She got me back in this hotel for the second night so that was great! The hotel is beautiful in that it's restored and the wood work is gorgeous. The rooms are nice and updated with the original doors which are so cool. The valet attendants were awesome! I'd recommend read more

If you want to see what Syracuse was like during it's industrial heyday this is exhibit A. The city will come back again with Micron's arrival combined with the healthcare facilities and the colleges.. The location is close to the hockey arena (War Memorial) as well as a very cool international food court a block away. Just a beautiful lobby inside the hotel. Also a nice M Club breakfast for the Platinum and Titanium members. read more

What a great hotel. I was worried at first because self parking seems a bit weird and sketchy, but once I got in the hotel, I was very amazed by the historic rooms. You have to explore the hotel, especially the ballroom on the top floor. The staff was friendly and didn't seem to mind us roaming around at night. The have a little history area one floor up from the lobby. The room was a little small, but comfortable. I will definitely be back next time I pass through Syracuse. read more

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This hotel located in a building from 1924 is perfectly located in downtown Syracuse. The hotel is within walking distance of many restaurants and historic sites including Clinton Square. It is also within 15 min drive from the airport. My room located on the 9th floor was newly remodeled, clean and cozy. Hotel offers valet parking at $18 / night with in/out option. read more

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Spent a quick night in Syracuse while touring the Finger Lakes region in upstate New York. I understand this property used to be the Hotel Syracuse before Marriott was involved. This is no cookie cutter property. I don't know who did the restoration but it is obvious Marriott takes great pains to keep this beautiful property in immaculate condition. As a Titanium elite guest I was pleased with my suite upgrade. Furnished in an "Art Deco Craftsman" style, the room was spacious and comfortable. I think most of us have become "clean freaks" if we weren't already in the last year. Marriott's housekeeping did a fine job as our room was spotless. It's nice to see the bar and restaurant in the hotels finally open. Our breakfast was good as was the service. The concierge lounge (called "M Clubs" at many Marriotts) still is not open and there was no idea when it would be. One thing that is evident however is hotel staffs are happy to see guests returning. My only frustration was the parking situation. If you don't valet park (no one drives my car!!) you self park in a garage across the street. When you take limited entrances and exits into consideration, it's a several minute walk back to the hotel. (Valet and self park options are reasonably priced given the downtown location). I was going to subtract a star for this but came to this realization: a. Original hotel was not built with a garage and, b. if you're going to stay downtown, that's what you have to expect. I will definitely come back to this property if I return to Syracuse. The downtown area near the hotel looks like a great place to explore. read more

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Went to the VERY expensive easter brunch this morning. At $50+ per person, very disappointing. Although the menu looked amazing, presentation was sadly lacking. The ballroom was freezing when we were shown to our table. Unacceptable really. At these prices they could at least try to make you comfortable. The omelet station was a complete mess. One girl trying to handle 4 different orders cooked on pathetic little burners. With so many staff, why was she left on her own? Eventually after 15 minutes I gave up completely and left the growing line. Decided to do the traditional instead. Scrambled, home fries etc. Don't know whether it was already cold or the freezing walk back to the dining area did it but it was cold and inedible by the time I came to eat it. Especially the freezing soggy home fries... The banana foster bread pudding was supposed the have had some kind of a warm liquid topping with it but that wasn't there either. Complete washout really. There's a hundred dollars and 2 hours of my life I won't get back. Talk about taking the piss... read more

Terrible service. We arrived at 2 pm knowing check in was at 4. We were told there were no clean rooms but we'd have one by 3:30. That was fine. Even at 4 would have been great but we had to be at the wedding rehearsal by 5. The hotel was hosting the reception, and dozens of wedding guests (and we have Marriott status) we still didn't get our room until after 6 pm! No apologies. No offer of any assistance. Just sarcasm and attitude. If the reception wasn't scheduled here we would have left and stayed elsewhere. The place is old, dirty, literally broken, and rundown. There are lots of other, better AND less expensive options in Syracuse where you can check in on time and the staff are pleasant. You will be wise to choose a different hotel. This one is several decades past its prime. read more

Pros: The hotel was very pretty inside , lots of amazing wood work and cool statues. *Close to Upstate medical Cons: The room was subpar . The grout on the floor was disgusting especially around the toilets. But the worst of all was the parking.. $10-$17 for parking at a hotel is just plain old ridiculous. And trying to find the entrance of the hotel was like a mystery. Once you do find the entrance , make sure you get inside before 8pm or they will lock the main entrance. I'm not sure how you'll get in after that . The lobby is up a giant flight of stairs so they can't see you down there and it's creepy at night ( anyone could hide down there ) . The area around the hotel is sketchy also. They also keep their dumpsters right outside of the hotel which they collected on late Sunday/early Monday morning -such a nice wake- up call... not ! Night staff was also snooty.. especially the blonde . I wouldn't stay here again. read more

Marriott Syracuse Downtown - Dumpsters outside of our window that they emptied early in the morning - Hotels Near Me - Syracuse, New York

An hour and half later they claimed that they found one and I have to go down stairs to pick it up with my pajama. Not only this, they gave me a faulty one doesn't even work. I can't believe Marriott has gone down this far. Will request a detail survey to be filled in from Bonvoy... Ok I'm waiting for a hairdryer that suppose to in my bathroom and there isn't one so I can dry my hair after a business day...it's been an hour...it's almost mid night, I really want to go to sleep. read more

It works. It works well. However, having never been to the Syracuse area before, I thought I would be coming to a more modern experience. The architecture is interesting. Someone I was with called it a hotel like the one in the Shining. Yes, I could see why they felt that way. That in itself is nothing to ding a hotel on, but there are numerous areas where this hotel needs a refresh. Fitted sheets that crept off the mattress, carpets that looked like they needed to be replaced, AC that barely worked in one room of a suite but was fine in the other, etc. Like everything I did in Syracuse, people seemed to be extremely friendly and helpful. There are some odd artifacts of COVID -- like no one can bring anything up to your room, like a bottle of water. However, if you ask for AC maintenance, they come up and enter your room, or you can still get linens delivered. All of that is transitory in nature and will change at some point, hopefully for the better. Something that is not going to change no matter how much refreshing they do is the size and layout of rooms, such as bathrooms that have very little counter space to place anything down on. In summary, however, if you need a place to stay downtown or near the university, this is still a great option. read more

What an experience in this beautifully restored historic hotel. Started with self parking on the hotel's garage, which is several blocks away from the hotel and across from the bus station. Upon checking in we asked how parking charges are handled when we will be coming and going. The front desk clerk told us that we'd need to pay each time we leave so for in-out privileges we should use the valet. This should be clearly explained ahead of time. Next we go up to our room which was a small corner room with a bed so high I needed to step onto the small settee to get on the bed ( I am 5 foot 6 inches). Used the bathroom and our toilet did not flush. We had plans so stopped at the desk on our way out and reported the toilet broken- an engineer was sent up and fixed that. I returned to the room a couple of hours later and found myself searching for what was making a loud ticking noise. Scary right... Found the culprit- a safe bolted to the floor under the bed that was blinking and ticking and could not be locked, turned off, unplugged. - there is no plug. 2nd engineer visit- literally said "oh this is strange" and said next that he'd be back with "parts" Engineer visit number three stopped the ticking safe and I met my husband at Shaugnessey's for a drink. Which was served to me in a plastic cup! Finally hoisted myself into bed only to be woken up at 5 am by the alarm that I guess the previous guest had set and housekeeping left on. Never again read more

Mix reaction.. but getting a 3.0 Good news first Nice service by reception Gaby, she was very helpful Room, king w couch, nice..3.0 Bad news Close to zero signage to find the real front of hotel and valet service 1.0 Room amenities.. 1.0. Not even water to buy in the room, no excuse. Nothing in the fridge, but ok, where is the water ? Bars... 1.9 Love the oldness refreshed hotel, not sure if it's the best hotel in Syracuse , the city is empty... Sad. Overall rating 2.9 -3.0 read more

I really enjoyed my quick stay at this historic hotel in the heart of downtown Syracuse! I arrived in the middle of the night during a snowstorm seeking respite. Yes, that sounds dramatic but it was a long day of travel, trust me. There's nothing I wanted more than a comfy bed and nice room. That's exactly what I got. My room was pretty small but felt fresh and new. As mentioned, the bed was super comfy, especially the pillows! The bathroom was sizable and had great amenities from THANN. Other highlights were the smart TV so you could connect your personal Netflix account, desk space, and big window for some natural light. Besides the room, the hotel had other great things going on including an updated and spacious gym with all the equipment you may need. It even had an interactive TV loaded with classes to work out to, as well as spare headphones, apples, cold and dry towels, and sparkling and still water. Super impressive! For eats, there's a Cafe Kubal at the bottom which is where I snagged breakfast, as well as another restaurant/bar and room service. I would definitely come back the next time I'm in need of a hotel in Syracuse! read more

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The hotel was very quiet. My room was on the 9th floor. It was very spacious. Bed was comfortable. Air conditioning unit was quiet. Fridge and coffee maker in room. Hotel is 100 years old. Well maintained. The shower handle was inside of the shower. The glass was fixed next to operating handle and couldn't be moved. You have to get wet with cold water to operate. Terrible design. Room service was much to be desired. Wrong food was delivered. Had to wait for current food took much much longer than expected. Knowing my layover was short I ordered as soon as I got in. Huge disappointment. Staff was friendly. read more

We were here for a weekend business conference and when we arrived, I was a little disappointed by the general look of the place from the outside. The place has a very historic look and feel from the inside, with beautiful ceilings, chandeliers and baroque walls. read more

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This was...an experience. First, we arrived late the evening of our checkin and when we did, they charge us for two rooms for two nights for $1,300 PER ROOM. This was more than 265% the amount of the promised reservation. Additionally their system had us booked for 3 rooms not two (this was corrected on his end without issue and said their system sometimes does this). When we questioned the amount per room the gentleman said the rooms were now $500 per night per room. He also proceeded to tell me they were completely sold out and basically there were no other options for us. While we were checking in, another couple approached and asked if they could get a room to which he said yes and charged them $480 (and they agreed to the cost - no it isn't worth it). This was after he said they were totally sold out, so I guess totally is a suggestion. I had all the paperwork printed so I went back down (now it is close to 1am) and showed it to the gentleman who just shrugged like "it is what it is" and it didn't really matter. Fortunately, the night manager was there and when he pulled up our reservation, he said the system will often default to charge $500 per night and if staff approves it, the change of price can be made without customer's approval. He said they were working on the "glitch in the system." After about 15 minutes, he said he corrected the charge and we would only see the correct amount now. In the morning the $1,300 remained on each of our rooms. We went down and questioned the charge again, but this time, the day manager was aghast and couldn't believe they had charged us this. I will say, the day manager was highly apologetic, professional and helpful to correct the issue. New receipts were printed out returning the more than $1,700 of overcharges. Thank you sir, for being the one bright light in this mess. But wait, there's more. The bath shower gel was empty. I asked for some but they said they were far too busy and would try to get some brought up sometime. I said I was waiting to take a shower and so after a pause of frustration, they said they would bring it up. I then came to discover the shower gel provided was broken and did not open. When we took it down they too found it to be broken and said they would send more up (why they couldn't give us some while we were at the desk, I don't know.) By the afternoon, no shower gel had been brought up and I called again. They said they would send one right up. Again, nothing. By the end of the day, I called one more time, at this point, I just wanted to see what would happen; it had become comical...I didn't know how comical until the man arrived at my door, not with shower gel, but with bar had soap, you know, the small soaps you wash your hand with, yes that one. He quickly closed the door and off he went. No shower gel ever appeared and perhaps that will forever be a great mystery. I am sorry next occupant, this is now your journey. Unfortunately, my single star is for the one kind day manager that corrected the over-billing, but for the rest of the staff, perhaps another field of business that has nothing to do with customer service may be a better fit. read more

The hotel itself was beautiful, but service was terrible. we were part of large wedding party where the ceremony was being held there. Their planner was used. Pictures were at 3pm, ceremony at 4:30. Our room wasn't ready so we couldn't get dressed in time. We asked the man at the front when he thought we could get in and he was very rude and sarcastic. He said it would be ready by 4. We ended up changing in other people's rooms while they were changing. At 6, we called the desk and the man was very sarcastic again. At 6:15 we finally got into our room. The man at desk said they'd text us when it was ready, they didn't. The next morning we went down to breakfast. The young girl seating guests told us "you can't eat here". Why not? They were full. Is that really how to say that? For $300 a night, why am I paying $20 for the breakfast buffet? I can't recommend the Syracuse Marriott downtown. Beautiful place but rude staff and terrible service. read more

We traveled to Syracuse due to the tragic death of my mom's twin sister. I reserved a larger room so we would be comfortable for 4 days; other family members from out of town also booked rooms at this hotel to be close to us. I sent a note to the hotel about our circumstances, tell them our flight would get in very late, and asked for a quiet room. They assured me we were all set. We arrived at the hotel after 1 a.m. Parking was atrocious and it took forever to actually get INTO the hotel. My sister and I did not feel safe dragging our luggage from the parking garage (several blocks away) to the hotel at this hour (and in the snow). Once there, we were told our room had been given away because "SU students get priority." Uhhh...I'm sorry? What are reservations and loyalty programs for? We were given a small room with a pull-out couch, handed a bag of sheets (two top sheets for the cot; no comforter), three tiny bottles of water (no food available), and sent on our way. We made up the cot ourselves in the middle of the night so my sister could sleep. We checked out the next day, and the rest of my family changed their reservations to our new hotel. The young lady at the desk when we checked out was very sweet and apologetic (if not embarrassed), and she took half off the one-night bill. We were welcomed and treated amazingly well by the new hotel with a caring staff, pantry to purchase necessities after hours, clean, large rooms that were MUCH more affordable, safe parking, and the room we reserved was magically available when we arrived. This whole experience has honestly almost swayed me to become a Hilton member and to be loyal to them going forward. I have two Marriott reservations coming up in the next two months that I'm considering cancelling, truly showing that one really bad experience after a lifetime of good, can really have an impact. Aside from all that, the hotel is very pretty, but old. Old is fine when cleaned and updated appropriately, and this could use a deep cleaning. Location did not seem great in the middle of the night. Room was ok but not the size we needed. Shower was nice. The parking situation was awful, especially when traveling with older folks. Not convenient at all. In short, we knew this trip was going to be horrific for many reasons. I didn't believe Marriott would be part of that. Do better. read more

What a treat to stay in such a beautiful hotel with such a glorious past. I realize it's unusual to say this but there was nothing in the hotel that was negative at all. Marriott did an amazing job of restoring this hotel back to the 1920 era. As soon as we drove up there the bellhop who took our bags and brought everything right to our room which was already prepared for us. Check in was an absolute snap. You could tell the hotel had been renovated and oh what a job that they did, the rooms are beautiful and very very modern. It was extremely spacious plenty of closet space to put away all your clothes. I was especially happy to see such a large bathroom with very large walk-in shower. Food was wonderful and I really enjoyed the Marriott 'M' club which really gave a little something extra special to our stay. I went there in the mornings for breakfast and it was truly a complete variety of breakfast foods. We were there for convention so we were part of a 300 people group. All the ballrooms for forums were perfect and giving one forum myself, I really enjoyed the fact that the projector was hanging from the ceiling, all prepared. All I had to do is plug in my computer and I was ready to go. For our larger meetings, there was ample space, plenty of light, good projection for the two screens that were up and wonderful sound. Our big Gala dinner was in the Grand Ballroom which was absolutely magnificent. This hotel was built in the 1920s and was just a beautiful beautiful hotel. I really don't want to forget about the team that work here and everyone was absolutely fantastic. There was nothing anybody wouldn't do to help find a location or help me carry something, or just smile as they walk by and say hello. It's clear that a lot of thought and effort went into the restoration this hotel and the staff definitely is top notch. There are a couple of restaurants here that are trendy with great food. Generally these types of hotels have a very institutionalized food but I must say everything looked wonderful, great presentations and tasted fantastic. If you're in the Syracuse area, this is definitely and hotel to stay at or at a minimum take a tour through. read more

Marriott Syracuse Downtown - Great buffet of chicken, fish and tortellini. - Hotels Near Me - Syracuse, New York

I miss this place when I can't stay here. All the other marriotts in the area are a little bit off and don't really feel personable or warm. This place though, everyone is so kind, thoughtful, and understanding when you have an issue or you ask a question. I never feel like I'm bothering anyone, and they're always more than happy to help with a smile. The housekeeping is also amazing! They write you a cute note to make sure you know where they put everything, and also fold your clothes (what?!) when you've been super messy (unfortunately, always for me. I also love the gym which is on the 11th floor, and despite it not having a peloton, there's weights, bikes, treadmills, everything you could want on top of a beautiful view. It's also super clean with a water filling station and towels. Eleven waters, the restaurant attached, also has kind servers that aren't pushy and incredibly hospitable. Makes it so easy when you're in a pinch and there's food right downstairs. Not sure the hours, but yesterday they were open til 1am! Only downside is the parking. It's 19 to park in their parking lot across the street, or 25 w valet. Gonna continue to be a regular customer. Thanks Marriott downtown! read more

Unbelievably loud hotel. There is a prom going on right now and there is music blasting so loud that it is making my room shake. I called the front desk and they did give me a new room, but I have to bee up in 5 hours so having to pack and unpack my stuff was not fun. I am now on a different floor and I can still hear the pounding music. read more

Such a unique property from the Marriott chain of hotels. They have done a good job at maintaining what looks to be the original architecture and charm of the old, blended with all of the modern creature comforts we've come to expect. Definitely one of the better lodging options within the city. read more