I've been working with CNY for over a year. I can't say enough good things about the care I receive…read morefrom this facility. The staff is kind and attentive. The building itself is beautiful and clean. No one makes me feel bad if I'm running a little late. I know that I'm receiving the best medical attention, and while I don't always get to see Dr. Kiltz (because he's literally needed everywhere) I know that he has built a team of superstars around him. I highly recommend CNY for anyone considering IVF, or related services.

I received outstanding care and service while going to CNY in Rochester! Everyone was incredibly…read morenice, informative and I felt like I was in good hands. We are SO appreciative for the services we received and could not have gotten through this process without them. From admin services to medical staff it was amazing. It felt very personalized and the staff truly seemed to care about us and did everything they could to make my time there as personable and comfortable as possible. Highly recommend!

After 18 months of trying, our progress was derailed by Michael Sullivan. During a traumatic phone…read morecall whilst he was the on-call doctor for a severe reaction my wife had to a medication prescribed by Buffalo IVF, he repeatedly called her "honey" and told her to "just calm down." He dismissed concerns throughout the call, treated us as if she were simply being hysterical, ultimately hanging up leaving my wife in tears. Rather than taking responsibility for the situation or offering support, Sullivan left us with the impression that he considered her unfit to be a mother, by requiring psychiatric sign-off for routine testing. He made our reproductive choice a matter of medical bureaucracy passing us around between other providers, effectively abandoning us. We initially considered continuing with other providers at Buffalo IVF, as other staff seemed competent and compassionate, and we requested to not work with him. On reflection, however, it is deeply troubling that a women's health clinic would tolerate such sexist behaviour from its staff, let alone owner. Reproductive care demands empathy, respect, and professionalism. Sadly, our experience at Buffalo IVF showed the opposite. We strongly urge others to seek care where patients' dignity is valued. Don't waste your time here.

My OBGYN recommended this facility to look into testing to…read moredetermine what shape my fertility timeline looked like. I called to schedule and get an idea of the process, the receptionist seemed to have no clue as to what the process might look like or an idea of cost. Nothing, she said I needed to come in for a consultation at $250 just for the doctor to tell me the possible steps and prices. I understand that she is not medical (I worked many years a medical secretary) but how do you have absolutely no clue of anything. I called the other facility that my OBGYN gave and wow, night and day. They couldn't give me an exact plan or cost but they were able to give me an idea of what the cost and process was going to look like. I see a lot of the low scores for this facility are mainly because of the office I say call CNY Fertility.

Great work on my second egg freezing! Painless procedure and lots of meds if needed ordered ahead…read morefor you not necessary for me but great to be proactive just incase of complications. Friendly nurses doctors and staff. Cozy luxury interior.

I called CNY facility and wow the phone staff is fantastic and patient. They couldn't give me an…read moreexact plan or cost but they were able to give me an idea of what the cost and process was going to look like. They were very helpful with my many questions. I did call a different fertility clinic prior (Buffalo IVF) and it was night and day. The receptionist at Buffalo IVF seemed to have no clue as to what the process might look like or an idea of cost. Nothing, she said I needed to come in for a consultation at $250 just for the doctor to tell me the possible steps and prices. I understand that she is not medical (I worked many years a medical secretary) but how do you have absolutely no clue of anything. I feel I definitely made the right choice.

Just got diagnosed with Hashimoto's over the phone by a nurse who gave zero shits and no…read moreinformation whatsoever about what that even means.

I truly can't say enough about this office!…read more For a few years I was so discouraged and struggled finding an OBGYN that would help me and understand how to treat my diagnosis. After reaching out to a ton of people, I heard of All Care For Woman and Dr. Nabi. I decided to make an appointment and hope for the best. I am SO glad I decided to give another doctor a chance. I love the location of this office, you can tell the small touches they do to make it a more home lkke environment. All the staff is friendly and EVERYONE is knowledgeable. Dr. Nabi herself is hands down my favorite doctor I have ever came in contact with. She's welcoming, friendly, incredibly smart and really listens to you and your concerns and needs. She also tells you like it is, she doesn't give you a run around. She talks to you, gets to know you and explains everything going on with you and the steps decided. Her cute white dog is a huge plus, I love dogs so when I saw that little fluff ball walk in with her it made me feel more relaxed. Thanks to Dr. Nabi and her team I finally am feeling more like myself and the treatment they have me on is already working for me and I can't wait to see how I will feel in a few months! No one knew how to treat me, but Dr. Nabi did! I would recommend this place over and over.

This is evidently a new building for this medical office. I know that because there is a sign in…read morethe ladies room letting us know how to keep it "new". There should be signs in the waiting room about using phone for videos on silent or with headsets. Because they already have a tv making enough noise. There should also be signs saying you can't use the cell phone as a phone in the waiting room. Headsets are needed. The welcome reception desk is nice. Well organized. Pleasant. Smooth. The appts seemed to be running on time. The rooms were clean and didn't feel cramped. The exit process was easy and smooth too. All in all this was a good place for a dr visit. They lost a star because the waiting room isn't managed as well as it should be. A few signs and a little bit of enforcement from the front desk staff will do wonders. I'd point out the tv isn't needed, or at least the volume doesn't need to be on, closed captions would be fine.

The wait time is pretty long. For my first appointment I waited an hour and 30…read moreminutes before I was seen. On the other hand, Dr. Rush was extremely professional and attentive. She took her time explaining things, didn't rush me, and listened to what I wanted. You can tell she is a doctor who truly cares. The facility itself is nice, fairly modern & cleanly.

I have been with this office for ten years now and just delivered my second baby with them. Dr…read more Faulkner is beyond amazing, while unfortunately every other employee is atrocious. I've had multiple scheduling issues with their staff losing my appointment (even though I had a print out of my upcoming appointments), calling to cancel appointments, issues with the billing department, etc. First, I was over billed $800 even though every time I went in I questioned why I still owed money. They never had an answer and the billing department was never available. I continued to pay thinking it was my high deductible plan. After delivering, they called me to tell me they did indeed owe me over $800. After delivering, I had a postpartum appointment four weeks later. I was having small complications and pains postpartum before my appointment and had talked to the nurses several times. When I arrive for my appointment, they state I can't bring my newborn in due to covid. I understand not bringing my toddler or husband, but I have no one during the day to care for my newborn. Most importantly, it's safer for my newborns health to come with me and stay in the car seat than to be watched by someone who hasn't quarantined. What do single mothers or those who don't have family in the area do? I specifically wanted to see my doctor at this appointment, but clearly I couldn't. They said they couldn't work with me and would see me in September when I could find care.. as in me going back to work and sending the baby to daycare. What if my complications had been more serious? What if I was struggling with postpartum depression? Their offices job is to take care of women during and after birth. Sadly, they do not care about women after birth at all. Therefore, after ten years I'll have to look for another doctor.

This is the worst gynecologist office I've ever been to. The exams are painful. The staff is rude,…read moreunprofessional, and shares your medical info-the doctor in particular, Cassandra Carr. They make you wait in the waiting room for over an hour and 1/2. I do not recommend this office at all or Cassandra Carr. I had to switch to a new gynecologist due to poor treatment from staff.

Incompetent doctors, never get seen by same dr, they only see you as a number and if you go there…read moretoo lomg with no success they treat you like you are a waste of their time.

I was a patient here for two years, many of the people at the front desk were good, smiles and…read moreetc.. I especially liked Maria, she was very helpful and accommodating. The doctor was alright, but not very informative. You don't get to see the doctor, nurses do everything. They were nice. The doctor we were seeing has made us lose a lot of time because she hadn't diagnose us correctly. We moved away from upstate NY about a year ago, and I had to call and request a test result from this office recently. As soon as the person on the phone had heard that I was a former patient, she become very uncooperative and extremely rude, and suggested ignorantly that I should take the test again.. The nerve.. She had no idea what an infertility patient goes through. That is why I am giving this place the one star. Stay away from this office if you can.

I was tired of the run around I was getting from local hospitals and gynecologists so I researched…read moreuntil I found Dr. Wortman. I'm from Michigan and have gone to Rochester New York twice because he's the absolute best. I love that he was willing to look at my records before I made the trip so we knew he could help me before I even arrived. He is thorough & spent a lot of time so we'd understand the process. Dr. Wortman's team is also second to none & they make every step of this process easy. I could go on for days about how great they are, if you are experiencing menstrual disorders & want to avoid having a hysterectomy, I highly recommend Dr. Wortman.

I have had multiple appointments at this office for a wide range of things all the way from my…read moreannual pap to biopsies. When covid started back in March my appointment was canceled due to their office not taking patients during the pandemic time. They called back in late may for me to make another appointment as they were open again. I scheduled my appointment. Started a new job and the appointment day and time I chose no longer worked with my schedule so I had to cancel. The lady was very rude on the phone saying she wouldn't cancel my appointment until I had another one scheduled. I tried explaining to her that I'm not sure what day or time would work best for me and that I would call back after finishing my second week at my new job ( as I would have more knowledge of what day and time would work for me). Then received a letter in the mail they would no longer be providing me care and that I need to find a new physician. The receptionist said I needed to be seen right away but then sent out a letter terminating my care. I would completely understand if I canceled last minute but there was adequate notice for my cancellation. No care for patient schedules and the doctor has pretty bad bedside manner. The only good thing I have to say about this place is the nurse Amy is amazing there. I do not recommend this place.