Dr. Liu is not personable. When I had questions about my moms knee replacement he was very short and quick w his answers. When this is a serious procedure and cost 200k, I'm tired of Dr treating us like nobodies cause we have health insurance. After my moms knee replacement I waited for hours and hours in the waiting room watching tons of doctors telling patients families how the procedure went.. but Dr. Liu never once came out to talk me or call to let me know how the procedure went. No one from his office had even called my mom once to see how procedure went and to make a follow up appointment also no one has contacted her for physical therapy. I just talked his office and waited 30 minutes to speak to a representative and she was very rude and short and hung up on me. I wanted to make my moms physical therapy appointments and they said they had to call her even tho I'm on her hippa paper work. My missed the call cause she can't run to the other room now we're on hold again ! read more