There are several of property agents in Edinburgh who will rip off-Little Johns isn't one of them. When I dealt with them they were really quick to respond to any questions or problems and don't require you to pay agencies fees when you sign a lease. I was very pleased by this- who wants to pay £75 on top of a deposit and first months rent??Especially when it's fairly hard to work out what it is for! They were really flexible with our start date and gave us keys a couple of days early knowing it would take us some time to move in. I've dealt with a lot of agencies in 4 years of living in rental accommodation in Edinburgh and I really would recommend this one. read more

Littlejohns - Real Estate Services Near Me - Edinburgh, EDH

I rented a property from Little Johns for 11 years (April 2011 - June 2022) at Hay Avenue, Edinburgh. Through out the 11 years they were great in quickly fixing faults whenever I contacted them. The whole team over the years were good to me especially Maggie. Although rent prices changed over the years, it always stayed at a reasonable amount and they also gave me enough notice. Little Johns never ripped me off. For me to be in their property for this number of yes tells you how a good service I had from them. They never stressed me over the years. The best part of it was when I got me full deposit back from them after I moved out. I personally feel they could have had good reasons to take some of my deposit but they never. I will surely recommend Little Johns to everyone. Geoff read more

Worst service ever. I urge you to do your research before signing anything. I wish I had. We moved into our flat and found it to be disgustingly dirty. It was over the holiday season and so we stupidly cleaned the flat ourselves. We took a list of the dirt levels and concerns and passed this over to Littlejohns. No response was given. We lived there happily for around 8 months. No problems. Payments always on time. When it came to check out, they turned very sour, very fast. They were rude on our emails to them when we disputed 3 hours of cleaning after we moved out (we had cleaned very thoroughly as we did not want the next tenants to move into what we had). They didn't want to hear from us. Very dismissive. On calls they aren't so rude so they obviously hide behind their emails. If you go with them. Take pictures of EVERYTHING on check in and check out. And read the other reviews. Loads of reviews saying the same thing. read more

Overall, a poor service for students. Initially things seemed to go well with Littlejohns as property managers as they replaced our broken fridge and hoover quite quickly. However, when our freezer door would not close properly, we rang on multiple occasions to try to get it fixed and nothing happened for months, which resulted in us having to use the fire extinguisher to keep it closed. Our kitchen chairs also took a long time to get repaired after wear and tear. This would all be tolerable, however my flatmates and myself were then charged £90 to send an email reference to our new landlords, money that we just didnt have. When I tried to impress this point on Littlejohns I felt I was dealt with in a rude manner and it just seemed like they didn't care about how difficult it was for us to find the money. Overall, I would have to say it was quite a disappointing experience. read more

Terrible service and try to charge extra fees any way they can. When I first became a tenant they made me get my own credit check, along with my guarantor's credit check. I'm not even sure why I needed a guarantor, as I'm 34 and have an excellent credit history! If I didn't provide my own credit check, they would charge me £60 for them to do it. Furthermore, when I decided to move, they charged £30 to provide a reference to my new letting agent! Whilst this isn't technically illegal in Scotland, it certainly isn't treating customers fairly. read more

We rented an overpriced house managed by Littlejohns because we didn't have another choice, but it was clearly substandard accommodation and next to nothing was done to fix that. We had to pay a £250 fee to book it (which was later included in the deposit, making it £1000, quite a lot of money for a deposit). Our move in date was changed without much notice and a new contract was not sent to us to read beforehand, so we had to do read it quickly in their office whilst getting the keys and paying the deposit. A huge number of things needed to be fixed when we moved in, even though the inventory showed everything was in perfect condition (it felt as if they had never visited the property to double check the condition it was in). They (almost) always sent someone to do repairs fairly quickly, but the job was done to patch things up only. Yet every year we received an increase of rent notice (legally can be done once per year), which was outrageous considering the state of the accommodation. It was a very damp place (regardless of how much the dehumidifier we bought was on), original windows (single-glazing and drafty) and we had a gastropod infestation that was never taken care of. Only after a house inspection they would decide to do the garden, but it was never well looked after. We were expected to look after it without having tools in order to do so. In addition to that, there were two electricity MPANs registered at the property (even though the inventory only accounted for one), which meant that we had to pay for both of them in our electricity bills, an additional £100 a year. Littlejohns never took any responsibility for this. When we finally moved out, they charged us £30 for a reference, and it took over a week to get it despite of having paid (and being reliable tenants throughout the years). Littlejohns offered us poor service throughout our tenancy, whenever we needed something it felt overly bureaucratic and untrusting of us despite of being good tenants. read more

If you're a landlord or a tenant you should always use a good agent. Littlejohn's have happy tenants and landlords. They manage quality housing stock and don't mess around. They are members of the local accreditation schem which means that they are commited to doing a better job than most run of the mill agents. They are great to deal with and Alison who is in charge really knows her stuff. They may not be the cheapest in town but you get what you pay for. read more

Littlejohns are atrocious. From the start we received very poor and frankly rude service from both the 'manager' and other members of staff in the office. Myself and two of my friends wanted to move in to a 4 bed flat which we could afford as we are all in full time employment - all three of us are under 30, with myself and one other both being 22 - when we said it was three of us in the property the 'manager' in the office acted extremely patronizing and even said 'well as long as your parents can cover the rent'. When I defended myself and my other friends saying we have all been in full time employment for over four years and have never needed to fall back on our parents she simply rolled her eyes at us. As a manager, myself, in hospitality I found this extremely unprofessional. We all got charged £102 for 'admin fees' to later find out that admin fees are illegal in Scotland. We paid our full deposit and thought once we had signed the lease maybe things would get better with them. We then got extremely suspicious when we went to go sign the lease to and questioned the £102 admin fees when on a sheet of paper handed out at the flat viewing that admin fees were only £85, the manager said that VAT was added on to this - we then asked them for a VAT receipt which they would not present to us - this is also illegal. In my line of work I freguently have to send of VAT receipts to guest/clients and know the laws with regards to this stuff, when I stated that not being able to produce a VAT number and itemized receipt is illegal the 'manager' responded (I kid you not) with "how do you know that, you're only 22."...truly awful customer service. After that we decided to pull out of the flat to which the 'manager' said we would loose all money that we had laid down on the flat, deposit included. A deposit is taken to cover any damages that occurs during your tenency, we hadn't even touched the flat since the viewing. I immediately stated this and she agreed - I then asked why would we not get a refund, she could not answer this and kept saying it is company policy. Luckily we had a copy of a receipt with us and I read through this with her - not without her trying to point out what a paragraph is to me - and found written in clearly that the company can only keep 25% of the deposit if the prospective tenents decide to pull out, I demanded the 75% refund and stated that if we did not get that then I would get a lawyer involved - we immediately got our 75%back. We are all currently undergoing legal action with the help of Shelter Scotland Charity to get back the £102 taken from us each illegally - which we feel we deserve as it turns out that half the admin work had not even been done for the lease signing date. Another word of warning, the communication between the staff is disgusting, nothing gets passed on and we frequently phoned to ask to speak to the manager , left messages and these were not passed on at all. Do not waste your money or time with this letting agent. We had a truly awful experience with them, and if you are under 25 be prepared to be treated like you know nothing and are stupid. read more

I don't know which letting agent used the person before me, but it can't have been Littlejohns. My husband and I were charged 102 pounds EACH, on top of the 1000 pound deposit. We went to a "professionally cleaned" apartment, which sported hair in the bathtub drainage and other such delights. We made a comment in a questionnaire they sent us, but that was it, we figured we'll just clean the place. We were moving in from abroad and they offered to help with contacting the internet company they had an arrangement with for us, which they didn't do, despite repeated phone calls from my husband. Why offer? The personnel was reasonably polite, no question, but for the amount of money we paid I expected a little more. But the cherry on top of this cake was the 54 pounds they charged us at the end of the stay, for cleaning purposes and alleged repairs, which was downright cheeky. Steer clear of Littlejohns! read more

SCAMMERS! Firstly, charge us £80 referencing fee per person to obtain a reference, even though our previous landlords had emailed them to us, and secondly, when needing a reference for our flat afterwards, they charged us £30 per person. Yet to have our inventory checked, but looking forward to the bogus cleaning charges. read more

we stayed in a flat with little johns in edinburgh and would recommend to others. their fees were really high (it was when fees were still legal!) and the fee was per person not for the whole property which shocked us but the service was good and having just written a bad review for another agency I felt it only fair to leave a good review for an agency who treated us a lot better than Morna Petrano in Aberdeen (avoid them at all costs!!) but would happily recommend Littlejohns from a tenant's point of view read more