I too, like George C (below), had the same type of experience which the owner think she rules the…read moreschedule of a dogs grooming. Not thinking of what the situation of the clients and what they are going through but only her own pocket book and when, she, thinks the dogs should be groomed. I got told through an email that she would not groom my dog because we did not bring our pet in when she thought it was right. After my dogs surgery, he was badly matted because under the direction of the vet, he could not stand long enough to get groomed and to wait for a couple months. He is a double coated dog and I understand it takes a lot of work to brush him out but to be told the next time that they would not take him because we were a month longer than what she wanted, I was told she was cancelling any further scheduling. I was taken aback that some one who supposedly loves animals would do such a thing. I would not and will not recommend this groomer with people I know and meet. Beware of this place and owner.

In the past I would give this business a full 5 star review. Today proved to me that the…read moreproprietor of this pet grooming business needs to rethink how to treat customers. I started using this groomer for my small breed hair coat dog when it first started up and the groomers did a great job and treated my dog well. Recently there has been posts of how they feel dog owners are abusing their dogs when they come in with matted hair/fur. Now, there are times when this could be so, but most dog owners will seek help with such situations. The other problem is that many groomers are so busy that it's hard to get an appointment that one can commit to, especially if there are only two days in the week one has to get a groom. This can lead to a little longer than usual time between grooms. So, recently when I was finally able to get my dog in for a groom, I had a big surprise when I arrived for the pick-up. The groomer was quick to say that my dog was abused because there was matting in the coat. This happened after I paid for the service that cost $70 plus tax, which included an extra cost for the matted hair. Then the groomer shoved her phone in my face trying to show me pictures of the alleged matting and was down-right rude to me. I know there may have been a little bit of matting, but not so severe as what was being said, since I regularly rush my dog to help keep the coat from matting. The way in which the groomer decided to confront me was very unprofessional and aggressive. I would have taken it if I was no taking care of my dog. But, this is not the case. My past experience with groomers is that if my dog had matting the groomer would kindly educate me with techniques on how to prevent matting, not accuse me of abusing my dog and overcharging me. Also, I've never had a groomer send pics to my social media of alleged matting, then block me so I could not respond. In short, my dogs groom was the length I asked it to be, and the ears and nose area of my dog's hair was cut uneven and looks bad. Between the abuse by the groomer and the bad trim, I will not be returning to this groomer.

Best place for dog care in the world. Dogs are happy and well cared. My dogs love to go there! They…read morecome back form a day visit or overnight shoot and tired. My biggest problem? When we arrive at Chris' my dogs want to bolt for the door they are so happy to be going there. I like that they post pics, so when my dogs are there for longer periods I can see that they are having a good time.

This is the defintley the #1 spot to take your dog in the Quinte area. The initial meet and greet…read morefollowed by the doggy assessment, ensure that all dogs have similar personality's and characteristics, which from an owners perspective puts our minds at ease knowing that she will get along with all of the other dogs. The ability to have her socialize with other dogs, play in their doggy playground, swim in the summer, and relax in the sun in the spa, make this a retreat our girl Bria looks forward to every time. I highly recommend Chris's to anyone who would like a fun, cage free, and safe environment for their dog!!

Went in for yappy hour to get my dogs nails trimmed and the salon was closed... wanted gas…read more Energy.. sure to staffing issues..disappointed

*Service Levels Have Significantly Dropped*…read more Locals businesses are held to a standard of professionalism​. So should large corporations that want to do business in our city. Heres my latest story... I have had my Yellow Lab for 10 years. Bought every item for his care, his food and all my grooming from Pet Smart. In the last 2 years they have been out of his food several times. ( It had become an issue) I Recently booked a grooming appointment over the phone for the next day. They asked for vaccination info which I could not provide. I did provide them with the vets contact that I have used for 25 years. (They chose not to call) I had an important meeting that was booked months in advance for the next day. I decided to drop off the dog on the way to my appointment. When I arrived I was greeted and asked if I had brought my vaccination report. I reminded them of our phone call the day prior and asked them if they had called. They had not. It was now and issue and I did not have time to return my dog home. They then called the vet while I stood there to find out the vaccination expired 2 days prior. I expressed my extreme displeasure to the attendant and the manager and again explained that I didn't have time for what was going on. As I was walking out the door the manager said they would "let it slide this time". After all the grief I explained that I wouldn't be back and would tell everyone that cared about my experience. All they had to do was call my vet (when I called) as was done many times in the last 10 years. Their inefficiency and lack of respect for my time and was more grief than anyone should have to endure to wash a dog.

This is truly a luxury spot for your animal. The staff is…read morealways pleasant and informative and are able to answer any questions I have regarding food, grooming, etc without implying their personal opinions or bias. The owner Blaze is typically always working and knows everything about anything animal related. They have the best toys, treats, clothes and food your animals could need. They also always make sure to accommodate grooming/ nail clipping as soon as possible. Once they even opened on a day they were off so I could get food for my dog because he was completely out and due to his allergies cannot eat other less quality grade food. This customer service deserves a 10/10 review.

AWFUL haircut. Dog was anxious. Customers needs were not met. Was asked what I wanted when an…read moreappointment was previously booked. Staff was flustered and should of rescheduled. A complaint to the business later was handled VERY poorly. I would NEVER take my fur baby back here.

We could not be happier with the help Grace has given us. We took two sisters in without knowing…read morewhat we were doing. She has been absolutely incredible in helping us get our girls on track. The best!!!

Grace and Rrruffhouse is amazing ! We dropped off our dog for doggie daycare! They know how to…read moretreat and take care off your furbaby! We will use Rrruffhouse again! Our dog is very needy and Grace matched him up with another dog that matched Chuck's nature. Highly recommend Rrruffhouse

I highly recommend Colaine's Pet Services. They do it all, from grooming, pet sitting or pet…read morewalking. Colin has been grooming my dogs for years. The fact that he comes to my home to groom is less stressful on my babies. He is so gentle with my girls, they love him. I love the fact they are home, not put into cages and how beautiful both of my girls looks afterwards. Also if you need a pet sitter, again your animals are not displaced they stay in your home. He understands that doing his business by going to peoples houses is easier on your fur babies as well as yourself. Seriously if you want a groomer, pet sitter or walker you will not be disappointed and once you use his services you'll keep using them. As long as he is grooming we will never use anyone else. He truly cares about his fur clients and their human owners. Thanks Colin from both Lily and Baby Gwazoo

Caring groomers that are awesome at their jobs at an exceptionally low price compared to other…read moregroomers in the area.