My husband and I have been customers of Gem Jewelry for 35 years. The quality of customer service…read moreis top notch. Cheryl, is amazing at what she does! Her personality and professionalism is the reason we return time after time. We can't leave out Glenda and Jennifer as well....great service. Doreen and Jerry Clapis

I give Gem Jewelry in West Hartford "zero star" stars are for when the customer receives good to…read moreexcellent service. Today is September 29th. On June 18th I left my bracelet in to Gem for a repair, and shorten by a few links. It was measured, my wrist was measured, extensive notes were taken. On July 25th. I hadn't heard from them, (one month and one week since drop-off) I returned to the store hoping it was ready for pick-up before my vacation. No it was not. While on vacation ~ some two weeks later ~ I received a text, "your bracelet is ready". After my vacation, on August 20 (two months and two days since drop-off) I returned to the store to pick it up. The repair had been performed, but the bracelet had not been shortened. Oops... Today September 29th ~ they texted again "your bracelet is ready" After a three month, and 11 day, long wait for a simple repair I picked up my bracelet. Oh yeah, the bill $107.00. You know what they say "once bitten, twice shy" Count not submit this unless I clicked on the stars...

If you are looking for an honest, ethical and true professional jewelry store, look no further then…read moreDunbar Jewelers. I found this Jewelry store four years ago, and everything I have purchased, or had repaired, have been nothing short of amazing. Chuck, Hilary, Anne and Lucy always go above an beyond, to ensure that you are 100% satisfied. Oh and I would be remiss if I didn't mentioned the vast and gorgeous selection of fine jewelry that is available for the most discerning customer. Please indulge me for a moment, for I would like to share my most recent experience with this team. I own a beautiful diamond and sapphire ring that my mother, who is now deceased, gave to me. I had the appraisal done by a jeweler, that I used prior to finding Dunbar. Unfortunately while on vacation one of the diamonds fell out and was lost. I wasn't too worried since I had the ring insured. I brought the ring to Michael and Hilary, along with the appraisal to have the repair completed. Unfortunately the appraisal that was given from a jeweler who will remain anonymous, was incorrect and quoted the diamonds as half their actual size. Therefore the insurance company was only willing to reimburse me for one-third of the total replacement and repair cost. Chuck and Lucy having listened to my story, offered immediately to compose a letter for me to send to my insurance company, along with the corrected appraisal. Today I was notified that because of the letter and new corrected appraisal, the total repair will be paid by the Insurance Company. Can you imagine my surprise and joy? Especially with the holiday season upon us, this additional expense was going to be difficult. I can't tell you how much I appreciate Chuck and his entire team. They did this for me, with no financial gain for them. The integrity and kindness shown by the Dunbar team will keep them forever, as my number one choice for jewelry!!!

Had a couple of bracelets clasps replaced and a necklace fix. Amazing customer service. They…read morereturned everything cleaned and polished looking brand new . Recommend to all my friends and family .

STOP LOOKING FOR A JEWELER--You've just found the best there is!…read more Baribault Jewelers is second to none. Not only is their selection of jewelry impressive, but their knowledge, expertise, and genuine customer service set them apart even more. From learning about engagement rings--the whys behind different cuts, settings, and more--to narrowing down the perfect piece you'll cherish for a lifetime, Lewis and his team are there to guide you every step of the way. No matter the occasion, they'll help you find the perfect piece within your budget, provide options to explore, and make the entire experience personal and unforgettable. Baribault has been our go-to jeweler for years because, simply put, you won't find better.

Baribault takes care of all my family's jewelry needs. Last year, Lewis and Cherry Haddock helped…read moreimplement a custom ring design for our 10 year wedding anniversary. My husband passed away at the end of last year so truly was very special for many reasons Most recently Cherry helped me with Tacori studs and custom 3 diamond matching necklace. I feel like I have my parents and my husband with me all the time as I wear these beautiful custom family pieces. Thank you Cherry and Baribault Jewelers.

Great prices for my unwanted jewelry! I was very happy I stopped by. You will be too.read more

Absolutely wonderful business. They were recommended to me on a local town forum because I've had…read moremy wedding band for 7 years and the white gold was YELLOW. Next to my platinum engagement ring it looked so gross! I emailed them to see if they offered dipping and they responded almost instantly. They told me to drop in any time. For $20 I had my ring redipped, cleaned and polished and they even cleaned and polished my engagement ring for me. They look brand new! I missed the girls name who helped me but she was so friendly and personable and was very helpful! I can't wait to use this business for all my future jewelry needs!

Great customer service and willing to work with various budgets! Extensive selection of options…read moreoften can be customized to customers desires. I purchased an engagement ring here and the experience was so good we returned to get our wedding rings too! Also free cleanings for life! Highly recommend and plan to return whenever I need jewelry.

My wife and I have always had a great time working with Deb at Gozzo Jewelers in the last few years…read morethat we've been going here. She was able to quickly get us our wedding bands when we were in a big-time crunch (my bad!), she's helped my wife keep her jewelry looking pristine, and she was even able to perform an emergency jewelry removal for us when we were in a pinch. Deb is incredibly warm and friendly too, which makes the whole experience much better than your typical jewelry retailer. We're lucky to have found her and can't recommend her enough!

I recently had Bill Selig Jewelers use a piece of costume jewelry ($14.99!) ) that I loved as a…read moremodel for one in real metal. They were great to work with, provided a CAD prototype that I could try on and revise if I wanted (I did not, as it was exactly what I wanted). I was lucky enough to have the jeweler available in those moments to ask questions/guidance. And now I have exactly what I wanted and I love it! This ring is a gift to myself that I have been thinking about for many years. The turnaround was faster than expected, and all interactions were a pleasure. Thank you!!

Great service. They dis an amazing job redoing 2 rings of mine. They both came out stunning!!…read moreBTW, I live in Colorado & they are my jewelers, I save all my jewelry needs when I'm in Connecticut. Love this place!

Every time I come into this store I'm greeted with a smile. The staff are very helpful and the…read morejewelry is beautiful. They do custom jewelry, repairs and cleaning as well. Great products and service!

I love this store! The pearl jewelry designs are original and GORGEOUS! I am spoiled for choice…read moreevery time I go in and would love to own one of everything they have. There is something for every budget. The staff is friendly and courteous and don't seem to be at all bothered if you take your time to try on lots of jewelry. Definitely go to Pearls--you will not be disappointed.

This is a family owned business for almost 30 years! Great prices, fair and the owners won't rip…read moreyou off or overcharge you. Mr. Pratt is very honest and upfront about his opinions and is helpful and extremely talented. You won't regret putting your faith in him and spending your money here. Take a trip, check out this place and support a local business!!!!

I brought my mothers engagement ring in because the diamond fell out. Luckily I found the diamond…read moretoo. They did a beautiful job fixing it and were so kind to me when I started crying because my mom had just passed away. I would go back for other things.