My wife and I went here to get her car that was hit from the back. They were very honest, even when…read moreI wasn't there, they treated my wife with respect and answered all of her questions. They didn't try to bamboozle her or nothing else of that nature. They helped her navigate the chaotic insurance huddles and answered all and many of her inquiries. The staff were very polite and patient. Also the office is clean and quiet. They even took time to explain to her what other steps to take because the other driver hit her SUV and insurance totaled it. They also pointed out the misleading calculations the insurance adjuster hid in the paper because insurance wanted to pay my wife less than what her car was worth. Overall, I will recommend everyone to pick this shop. You must!!!! You will be happy you did.

This review is not regarding quality of work, but more regarding estimates. I had an incident with…read morea new vehicle. I found Autotech decided to give them a call given that their reviews were outstanding. During the call I explained what had happened and one of the first things that came out of their mouth was "if you are looking for cheap...". Obviously I wanted the a job done the right way and for the vehicle to look new again so still entertained their services. I explained I planned to pay out of pocket as I thought it wouldn't be out of this world even for decent dent with scratched along the front passenger door. I went through the process of shooting the pictures and submitting them through their platform. I get a call back from them and when they said they needed to replace the whole door, my jaw dropped. The door was fully operational, window came up and down, the sensor for the bling spot came on timely, mirror was intact, the speaker working and spacing between the front panel and the door was not to large nor small. The dent was at the bottom of the door and half of the damage was a part made out of plastic at the bottom of the door. The gentleman that called me said I was going to "spend well beyond $5,000, more like $8,000 or $9,000 and probably $10,000". My heart dropped and as the conversation previous about it not being cheap put me in doubt about out-of-pocket I engaged the insurance even before getting the "guestimate" of anywhere between $8,000 to $10,000. My insurance quoted the work at $1,500 which usually insurances low ball, but usually there wouldn't be a difference of $8,500 as a max. I asked what were the next steps to get an official quote since they only had seen pictures and thought they needed to see it in-person. He said I don't give official quotes. You bring it in we disassemble and let the insurance know what the real cost is. I would be out of a car for potentially several months and would use all my rental allowance and more. As I usually like to keep vendors/contractors honest I always go for several other quotes. To find 2 other places with great reviews and word from a friend who put his more than $100k car in the hands of a specific shop that was incredibly lower than Autotech. I also ran the pictures through several AI models who yielded results with cost very similar to the 2 other shops who quoted me. The one the AI models said that anything above $5,000 should be challenged and that even with a door replacement it should be remotely close to $8,000. So the 1 start review is for not seeing the car personally to do a better assessment rather than solely pictures, for not offering an actual quote at the best of their abilities as other shops who always give the disclaimer "it may be more once we formally look into it" but at least a ballpark that makes sense. Also, the first appointment to leave the car was weeks after. In the end I decided to go with a shop that was certified for the make and model of my car and also had a relationship with the dealership I bought my car from. They took my car in the same day I brought it to be assessed. I only used 3 weeks of my rental allowance and costed $4,000 for the full repair. But the best of all, nobody who knew I had an accident but had not seen the car could pinpoint where the car was damaged. It is virtually impossible to identify the damaged areas. The job was a door skin replacement, paint and blend aside from other minor details. No component inside the door was damaged... lastly, the maintenance light turned on a few days before the accident, this other shop took the car to the dealership I bought the car from and had it serviced for me before I picked it up. My point, I don't doubt Autotech earned their reviews but the estimate process and pricing based on word of mouth will always be suspicious to me. ALWAYS engage other shops for comparison, ask for a written estimate and go for reasonably priced high quality repairs. I always go for high quality, but there's a difference between the cost of high quality and simply exaggerated.

Great work taking a dent out of my fender. Reasonable cost. I definitely recommend him. I also…read moresupport local Medford business such as Hewitt's.

Honestly insulted at the fact they returned my car in the state it was in. My car was sent to…read moreHewitts of Stourbridge as an approved repairer after an accident that was not my fault. The car was returned to me after clearly not going through any kind of quality control with paintwork that's like sandpaper, with all bits of dirt and bumps in it, the new replacement doors are not fitted or aligned correctly and doors don't close properly, the door card is completely loose so hasn't been installed properly, just generally a shoddy job and now I have to go through the hassle of trying to get them to fix their mistakes

I was a non-local in the area that got Towed to Benny's. the staff was super helpful, and worked to…read moretry and get me back on the road, since they would not be able to permanently fix the problem. They managed to do so, and when I asked what I owed them, I was told, "we didn't fix anything, so you don't owe us anything." If I was local to the area, this would definitely be my go to mechanic and auto shop.

small repair was done in one day. part of repair was replacing tail light trim and they even wiped…read moredown the light bulb. very friendly and also efficient with the insurance company. good experience.

Charged a teenage girl almost 500 to tow a car which hit a curb in the snow. Charged for 2 tows…read more One to the auto body shop and another to home. Didn't want it taken to the shop but that wasn't a choice. (??) photo attached for proof

My Best Mechanic for over 35 years. Kenny & his staff were quick, kind, courteous, explaining what…read morewas needed & never took me or my Dad for granted. Quality work, fair prices & excellent service!

Be extremely careful. Ken will charge you for services you did not ask for or require and will give…read moreyou a ridiculous reason why. In addition, he does not inform you of the extra charges before he does them which takes away my approval rights. I gave him the benefit of the doubt the first time. But he tried it again. I'm done. If you like losing money...take your car there.

I've taken a 2015 Nissan Altima, 2013 Nissan Altima, and a 2018 Nissan Sentra to this shop. Never…read morehad any problems, always did exactly what was promised and delivered when promised. I have never experienced any type of unprofessional attitude from any of the employees or the owner. They never overcharge and they always do great work. Love this place, won't go anywhere else.

I had my Mercedes S550 repaired at White's and the result was terrific; the car looks great…read more However, The replaced taillight assembly was defective. I replaced it and returned the defective taillight to White's for them to return to their supplier and reimburse me. It's been a couple months and I have not been paid. Additionally, the tilt steering wheel, which was perfect when I left the car, was in the all-the-way down position and the tilt no longer worked when I picked it up. The estimate to repair is $1,000. John White (the owner) accused me of lying about it and screamed at me repeatedly to "Get Out" for trying to rip him off as he walked away from me. He defended an employee at length without any accusation from me. He knows the story and it would cost him $$$$ to admit it. White's is professionally excellent and horrible at customer service. Stay away.

I hope they do good work because the rudeness level of the lady answering the phone is crazy…read more Called in to see if they're capable of doing a job on my vehicle and possibly get an estimate. Answered yes quickly. Then immediately went, "well I can't get you until Wednesday, bring the car Wednesday." Um... would I be able to get an estimate before scheduling? "Well I can't get you anything without you sending me the VIN and license plate. What did you want done again?" Not sure what my license plate has to do with an estimate since I gave her the make and model of my vehicle. Will knowing the license plate suddenly make the job more difficult? Then immediately went "send me the information, I gotta go I have customers here." Overall not a good impression for someone that's a first time customer. That lady either needs some help with the workload at the front desk, or needs customer service training.

One week after getting car repaired for coolant issues it begin to overheat and was told it's the…read morewinter months and they were busy. No one returned my call. This place is a rip off and staff is unprofessional. Also they kept my car over a month.

This is a find. This body shop and collision repair is way above average. They do great work, and…read morewill make sure you get the kind of repairs you want and need, not what your insurance company wants. I have used them myself, and any friends and family that I have steered to Mike Cavallero and his shop have been more than satisfied. I recommend without reservation. Sadly, the above two ratings are regarding only one bad experience, which I suspect is the insurance company's reluctance to reimburse the client.

My 1997 Mustang Coupe is in VERY good hands. I've been taking my Mustang and Mom's Taurus SE to…read moreBARE Motors for many years. The mechanics are always polite and professional. We like the owners and crew so much that we recently bought our newest car from them: another Ford. All three cars are well maintained here, so we tell our family and friends to go to BARE Motors!