Dottie was efficient and lovely. I came in for a Brazilian, and she made it an overall painless…read moreexperience. Her pricing is very reasonable and I just appreciate supporting local and woman-owned business rather than a shitty corporation like European Wax Center.

Dottie is professional, efficient and does an incredible job! She has a wide range of hours of…read moreavailability and has openings if booked advance.

I was iffy about trying European Wax because of all the bad rep it gets, but my waxer was simply…read morethe best. She was the sweetest girl, and had great recommendations for my sensitive skin. If you want a good experience book with Jasmin!

Have had similar experiences with this location as others. I have had times where I show up for my…read moreappointment and the store isn't open. No one has responded to my emails about refunding my wax pass. Why would I go to a place that has been closed twice when I show up for an appointment? Twice in the morning, one time they showed up 15-20 minutes late and another time at 5 PM... The waxer I had, Sarah (I don't think works here anymore) was great and I wish I could find her. Otherwise customer service is terrible.

This is my preferred LaserAway because it's the only one where I seem to be able to find available…read moreappointments. Nurse Karen is my go-to, but their other nurses are great too. The front desk gal, Marisa, is always sweet and helpful. I had an issue with getting a refund for a canceled service, but she took the initiative to help me resolve it. Bonus points for easy parking and super clean facilities!

I would come in regularly for my laser hair services and one time I came in and one of the front…read moredesk ladies said "are you here for your shot? " I was confused at first then i realized she meant then weight loss shot. This is pretty crazy to assume right away . This wasn't a misunderstanding too this was an assumption I've had more than 8 sessions here for the same thing. Just because I'm not slim doesn't mean I'm there for a weight loss shot.

10/10 Experience!…read more Anita is absolutely amazing! From the moment I walked in, she made me feel comfortable and completely at ease. She's the perfect balance of professional and personable, you can tell she genuinely cares about her clients and takes pride in her work. The quality of her waxing is excellent. She's thorough, gentle, and incredibly skilled. Everything is done with precision and care, and the results are always flawless. She's also very knowledgeable and gives thoughtful recommendations for treatments based on your skin and needs, which I really appreciate. It never feels pushy just helpful and informative. Her space is clean, hygienic, and welcoming, which makes the whole experience even better. I can confidently say I will never, ever go anywhere else. If you're looking for someone who is talented, professional, kind, and truly knows what she's doing, Anita is your girl. Highly recommend!

I'm so glad I found Anita. I visited the salon on the weekend for a brow wax and she is one of the…read moreloveliest and most skilled technicians I have ever met. Anita goes above and beyond to make you feel comfortable, and makes sure to discuss your goals prior to waxing. I also love that there is ample parking nearby. I can see myself becoming a regular customer!

Gina is very welcoming and makes you feel as if you have been friends for a lifetime. Because, then…read morecomes the waxing experience where feeling awkward is what drives people away from waxing! The friendly approach helps eases that feeling among most people. The waxing room is privately sectioned towards the back of the salon. The room is well kept and clean. Gina communicated clearly for each step that she took. The process was fast. I appreciate Gina for being a great waxer who puts efficiency into her work. You can also collect points for each time you see Gina that totals to a free or discounted session in the future.

I've had great experiences with Gina and recommend her for any waxing services - when I'm in town,…read moreI've been able to get an appointment the same week. The location is easy to find and everything is clean and nicely decorated. Pricing is competitive for this area. Gina is clearly skilled at her work and provides an experience that is comfortable and does not cause unnecessary levels of pain. I haven't had concerns during either of my visits and have been happy with the results.

I feel like I've got pretty average brows but they just don't grow like they used to. That is to…read moresay -- I'm very careful about whom I trust my brows with because the repercussions increasingly last longer. However, Mona has absolutely earned that trust with the amazing job she did with them! I found Mona through Yelp, and the reviews are spot-on. She's such a kind, warm spirit with a very loyal client base, and for good reason. You can schedule with her via text, and she is quite flexible to accommodate you as best as she can. She's so detailed and gentle; the entire process was painless and I feel like she took her time to give me the best results. While I gave her free control, she kept my length (which is always my preference) and gave me the arch of my dreams (not too arched but not too subtle either). Mona basically said, "2016 brows are back!!" and I'm obsessed. She framed my face perfectly. I'm so glad to have found her business and will definitely come back when I need to get my brows cleaned again.

Mona is one of the very few lady's I go to for an AMAZING eyebrow appointment... Her threading is…read morevery neat & clean, you can see how clean your eyebrows look! Place is also very clean & bright, I definitely recommend Mona if you are looking for a specific eyebrow type. I know she also offers other options such has facials!

I have PCOS which causes abnormal hair growth on my face. I have had 2 treatments so far, and…read moreElizabeth has been great! She is so well informed and friendly. I highly recommend her for electrolysis needs.

I've been getting Electrolysis off and on since I was 16 and Elizabeth has the best overall…read moreexperience I've ever had. Elizabeth, has updated equipment which makes the process less painful than that of other clinicians. She's also very pleasant which makes the whole experience that much better. As far as cleanliness and Covid precautions, she couldn't be better. Upon coming in, your temperature is taken and she gives you hand sanitizer. During the appointment, you wear your mask (as does she) and she adjusts it just enough that she can reach the area where she's working. The area is clean and she sanitizes well between appointments.

Love this center! I have been to a few EWC's but my waxers here are super knowledgeable and gentle…read morewith my skin! I go to Ming, Cindy, or Cristina. The receptionists are so nice, they always ask me about the how the service went. I always try to book this location first when I need a wax!

An incredibly poorly run location. It's sad how bad this EWC has become, considering they used to…read morebe so good. Their manager Kyla is rude and dismissive and does not follow up to escalations or issues. I go to a different location now and they let me know that I had an eyebrow package from a long time ago. I asked for a refund since I didn't need it and hadn't used it and they directed me to this location to process the refund since I bought it here. I called 4 times over 3 weeks to try to get this processed only to be told they'd leave a message for their manager and their manager would call me back. When I asked how they were communicating with their manager, they told me they left her post-it notes. What a great system, am I right? After calling today and getting the same runaround, I had to reach out the Redwood City location to get any type of support or response. They were extremely helpful and you could tell they knew what they were doing. They let me know they submitted a ticket to the franchise owner based on my poor experience with this location. So, honestly shout out to EWC RWC! Anyway, back to FC, I never got a call back and after finally getting the manager's email, I got an incredibly rude response without any apologies, stating that she told her team to follow up with me. She told me that the package was purchased in 2000 so she couldn't refund it (EWC as a company was founded in 2004). When I asked again about the follow up, she told me I'm no longer welcome at their location. So oh well I guess? Hopefully I get this resolved eventually.

Wow time flies by! I guess from what Yelp has shown it's been about two years!! Well I still have…read moresome under arm hair that we are still working on zapping away completely. I feel we are pretty close to the finish line of being, so it is sad but also a little exciting because I won't miss the zapping pain of the machine (lol). I would say if you are moderately hairy you can expect the same time frame or sooner. I just made appointments when I could squeeze it into my schedule or budget during that month. I do agree with everyone that you do see results very quickly from her machine and techniques. If you have any hair you want to remove I recommend Caroline. Update on other part of the body - I have decided to not remove my entire lower half area with Caroline. Not because she isn't great but because I knew I wouldn't be able to handle her specific machine for that particular area. There are different electrolysis machines (yes still pain with them) but the person I found I was able to sit through the process and do our 2 hour sessions with her machine. If you are sensitive and doing an area that you know is going to hurt I encourage everyone to always do your own research and TALK to the person before you do anything. Also people have mentioned be fore in their reviews is that they try someone else out and then find or come back to Caroline, so always feel like you have that option too since she is very sweet

I LUV Caroline! She is always responsive to my requests, and is also very good at what she does…read more I have been seeing her for about a year, and we are almost finished.

Jen is amazing and so is her place. I went today for a 90 min massage and left absolutely relaxed…read moreand rejuvenated. Don't wait, this place is special. The place is beautiful, the experience blissful. Highly recommend.

Super cute space. Jen was very professional and lovely. Got a 1 hour Swedish massage, I was very…read morerelaxed afterwards.