Been a member for decades. Selection is always top notch. Customer service has improved since I…read morefirst discovered them while in Iraq. They often price their cigars fairly and I have not been disappointed with their monthly picks. Great value

I started buying from Cigars international sometime after moving to San Diego in 1997. I been a…read morecustomer for a long time and they had provided good service over the years and I have recommended them to many people. But now, very recently I moved to Prescott Arizona. I called CI in Bethlehem and phoned in an order with my new address and info. I paid extra for quick shipping. Now after all this time they sent me a request for proof of age. What? If I had been one year old when I first ordered I'd be old enough But, I gave them the requested information. It was evidently not sufficient, so I provided a copy of my new Drivers License with my picture. I am 74. Never heard back. Today I call age verification. They confirmed my age. But now my Order was cancelled yesterday. I provided the requested info on time. Where is my refund. I had to reorder. Where is the refund for the extra I paid for fast shipping? This is not quick service! They provide good cigars at a good price, JUST DON'T MOVE. This has been a very frustrating experience.

I am honored to be the first Yelp review of this establishment. Let me say, It's a whole 'nother…read moreworld. The staff is awesome, so helpful, knowledgable, nice, funny, and lowkey hot (HMU 973-727-5134). They have a wonderful selection of all the pieces you could ever need to puff puff. You can even sit down at the booth and vibe. Sometimes I go here just to hang out. Lehigh students even get a discount. Have purchased a wide range of products - from bongs to lighters - and they were worth every penny for a reasonable price. Whoever owns this place, or if you work here, you rock.

From the owner: We offer a variety of glass, vape, hookah and other smoke and novelty items at the absolute best…read moreprices around!

TERRIBLE customer service. Karen is rude…read more Cathi is even more rude. Owners are rude & dismissive regarding customer service.

Awesome selection I love the personal space for the PA skills machines, very pleasant environment,…read moreexcellent customer service and every time I come in, they always have new products. I highly recommend!!!

SOLD BROKEN PRODUCT I went to primal for my first time on…read moreFriday the 21st, it was a nice smoke shop I guess, kinda too small. Anyways I bought a glass water piece for 175 dollars but when I got home I noticed too late that the little handle to the bowl piece was broken off, sold to me that way. I didn't notice it at the time I guess, but it was still just annoying.

This place is wonderful. I've been shopping here for the better part of a decade. They have a great…read moremix of high quality and low cost products for the needs of many. The staff has always been very knowledgeable and kind. That said, during a recent visit (today) I noticed a few of the staff members not caring enough about the mask policy. Allowing the mask below the nose and having it half on. I respect everyone's right to feel however they want but it didn't make me feel very safe. I regularly go out of my way to support this local shop but I will unfortunately be shopping online until this Covid-19 stuff passes. They did have hand sanitizer ready for those that use it. Again, this is a great store and I recommend it to those that do not think that masks are important. Hopefully, I get to shop at my local store again very soon.

Small cigar lounge with an excellent selection of cigars. The owners are the nicest couple and…read moreprovide impeccable service!

This was my second time at this place picking up some cigars. Each time I experienced superior…read moreservice from the owner. This lady is very knowledgeable and accommodating. At my next visit in Pennsylvania I will stop for sure at new tobacco village and pickup some smokes .

In our frequent experience of this store, the owners are always friendly, polite and very helpful -…read morethey carry many of our favorite cigarette brands and cigars. If you enjoy smoking - worth a trip to check out their inventory!

Always have my brand of rolling tobacco, most are discusting, American Spirit seem to be the only…read morechoice. How people roll and smoke that short cut pipe tobacco, I'll never know. Besides killing you faster, the cigarettes cherry would keep falling off,, da fug is wrong with people?!

Awesome lounge George has always been supportive, every time I visit my family. I have a place to…read morego and enjoy a good cigar and a great price lounges comfortable and welcoming.

I always get cigars from this place when I come to Allentown. They have a very good selection and…read morethe owner is very friendly and courteous. Cigars are fairly priced and well kept. I highly recommend this place for cigar lovers in the Lehigh Valley.

This place has an excellent selection and probably the best prices, but the only problem with them…read moreis their customer service is for all practical purposes nonexistent. I recently placed an order and when I went back to check the order status, it just showed as "processing." I tried to contact them by way of chat and it kept telling me it was going to connect me with someone, but it never did. This went on for a couple of days and finally I got frustrated and canceled the order. Lo and behold the day I canceled it showed up in the mail! Had it not shown up this would have been a one star review. I've been ordering from pipes and cigars.com for probably about 20 years now and the only advice I can give them is if they want to stay in business their customer service department needs a major overhaul, needs to get in gear and take care of their customers! If they don't somebody else, certainly will.

They don't honor the discount coupons they put out. They don't mention the $8.00 excise tax which…read moreis tacked on in the final bill. It is a shame Amazon doesn't sell tobacco.

Great selection of cigars, friendly staff and such a chill environment. Latin music was a bit loud,…read morebut not bad, definitely added to the atmosphere. Awesome place, I'll definitely come back again when I'm back in town.

I WAS ASSAULTED BY THE MANAGER FOR LIQUAR…read more I walked in here on a Monday night me and my friend, i decided to bring my own bottle of Jameson Irish whiskey, i was informed it was bring your own booze so I did. Before I was able to poor my self a drink. The Spanish Latina women approached me saying she is the general manager and she takes highly offense that I did not give her any of my liquor, forcefully throwing me out screaming, and trying to flip chairs on me. I'm not sure if she was intoxicated or highly sedated. She threw me out declined my business and told me today is not a good day and she's gonna close down the shop.. this place is terrible I'll never go back !