I had a great experience with this company. The owner, John, is terrific. He did a fabulous job on…read moreboth my carpet and my sofa.

This is our 3rd or 4th year using John and, as always, so so happy with our service. He is…read morethorough, fair, doesn't try to "upsell" and the house does not smell like chemicals when he's through. HIGHLY recommend!

Absolutely TERRIBLE!!!! extremely unprofessional. did not clean carpets do not waste your time or…read moremoney!

This company has cleaned my oversized couch and ottoman twice and I have been extremely happy with…read morethe professionalism, price and the overall experience both times. I will absolutely use them in the future to do my carpets. The gentleman that came was punctual and very thorough and they fit my appointment in the very day after I called. I definitely recommend their services.

I contracted KPI to come in and re-stretch our carpets for our entire house. They came in at a…read moregreat price and did a phenomenal job. They also did an amazing job professionally steam cleaning our carpets and made all of my carpet look brand new. We saved thousands of dollars and we could not be happier. Amazing customer service. I would recommend KPI to everyone !

KPI did our hardwood floors two years ago and did a great job bringing them back to life. What I…read moredidn't know was that they also install cabinets and provide the cabinets. Their price was actually better than Home Depot and the quality was off the charts.

Cleaned 4 area rugs, moved chairs and tables too. All look great…read more Also a large sectional that was stained now looks new!

Have him every year to clean my high traffic areas. Always brings them back to life. Removed…read morestains that I thought were impossible to remove. Highly recommend!

Sadly, while Paul Chester was capable and professional up front, the carpet cleaning results…read moreweren't there. The same stains and spots remain. Stains on the couch are also still visible, if not more so. I left three messages with Chester to follow-up and discuss what could be done and no response from him after the fact. I won't be a repeat customer.

Paul did an excellent job cleaning my carpets, tile and grout. My carpets were in very bad shape…read moreand the difference is incredible. It was hard to know if the carpet could be restored and the grout could be cleaned, however, with his special equipment, Paul achieved it all. Due to the excellent results and Paul's professionalism, I would easily use his services again and highly recommend Chester's Custom Cleaning.

This was my first time dealing with Action Carpet of Simsbury. They were prompt & on-time with…read moreevery appointment. The estimate was in the ballpark for what I expected. The carpet was installed very well, as expected. For me, this was a "test run" for a couple of larger carpet or flooring projects, yet to come in the next year or two. Action Carpet will certainly have the inside track for my upcoming floor projects.

"She came in through the bathroom window" (Lennon and…read moreMcCartney) Our house renovations continue and a small upstairs bathroom is our newest target. After we interviewed a few contractors, we decided to switch to Action Carpet and Floor Covering. Now I know what you're thinking because there's nothing in their name to suggest they do full bathroom make-overs, but they sure do. Their Chief Estimator Kevin came to the house, asked us what we had in mind, took a bunch or measurements and in a few days e-mailed us with two options. We had a few back and forth e-mails, made some adjustments, went into the store to select subway tile for the shower walls and a mosaic tile for the shower floor, and in a few days we were all set with an agreed price and scope. On Day One the old vanity, sink, and medicine cabinet were demolished, the toilet was detached to be reset after the floor was replaced, the old shower door, shower ceramic tiles and drywall were removed, the new shower pan and base were replaced, and replacement of the new water resistant sheetrock on the shower walls began. We had three workers here most of the day and they were an all business, no-nonsense group, arriving promptly as promised. They removed all of the debris and left the workspace pretty clean. On Day Two the ceramic subway tile was installed on the shower walls and the ceramic mosaic tile was installed on the shower floor. Grouting for both should be tomorrow. On Day three, the tile was grouted, the shower ceiling light was installed, and installation of the bead board paneling on the walls began. Day Four was a big day!! The showerhead and water valve control were installed, new light bar, vanity and countertop were installed, the new vinyl plank flooring was installed, as were new window casings and floor heat vent. Day Five saw the new medicine cabinet and faucet installed, towel bar, and water lines connected. The existing toilet and TP holder were reinstalled. This pretty much finished the job, but there were some minor unresolved delays with the shower door and shower soap tray. It took a while to iron out those things and we did have some sales tax adjustments on things that were ordered but not included in the final job. We want to give a special shout out to Todd (the primary rebuilding contractor) and his assistant Tim. They were fantastic, meticulous in their craft, and a real pleasure to work with.

Exceptional customer service, repaired the table well before Thanksgiving, provided a reasonable…read moretimeline and maintained excellent communication while the table was in the shop. I couldn't be more pleased with the repair and finishing.

If I could give it 0 stars I would. Incredibly over-priced for the work he/they do. Workers are…read morenice enough but Gozzo himself just wants to gouge your wallet, and is incredibly unfair. He broke a very...VERY...old chair I brought to him to reupholster. He only needed to replace the fabric on the seat since the rest of the chair, besides the backing, is all wood (and the backing was in perfect condition). Broke the wooden frame completely through, and then CHARGED ME FOR THE REPAIR that HE caused. The total bill was almost $2000, nowhere near the original estimated price, even INCLUDING the cost for repairing the damage he induced. The cost isn't even the issue. I would pay three times as much to give someone else business than go to Gozzo again. The lack of honor, integrity, and care for genuine customers is what leaves me so unsettled. Choose any business but this one.

Michael was friendly and helpful, plus reasonably priced. His work was meticulous. Highly recommeneread more