I wish this was a review on Justine's actual hair coloring skills, however my scheduled appointment…read morewas cancelled by her same morning I was scheduled.
I was initially very impressed by the good reviews on here & decided to call for an appointment. No answer, so I sent a text requesting an appointment. This was 10/01/18 & she set me up with a Saturday appt on 10/20/18.
Later that same day, I decided I wanted to go in as soon as possible & asked if she could get me in for a late afternoon appointment during the week. No response, so I texted over the next couple of days with this request & the only response I got was "I'll check & get back to you." Well, she never did get back to me. No biggie - I just figured I'd wait until the 20th.
As my appointment date got closer & I didn't receive a reminder or any type of communication, I felt like Justine was going to flake, so I scheduled an appointment with a different salon as a place holder just in case.
I'm so glad I had a backup plan because at 12:47AM the night prior to my 11:00am appointment, Justine text me saying she needed to cancel our scheduled appointment.
I understand things happen & issues arise, however when a customer has a scheduled appointment with you nearly a month in advance, a business should be considerate of their customers time. It was also inconsiderate for her to text me at nearly 1:00 in the morning, just hours before my appointment time! Not cool!
I'm sure Justine is a nice lady who does great work, however I would prefer to give my business to someone who is considerate of their customers time!