If it was possible to give a zero I would.I went to Liquor city Friday. The gentleman behind the counter swiped my card, I entered my pin. He said it did not go through so swiped again. On Monday when I realized the error in the bank, I called was told I have to talk to the owner and to call back. Tuesday called again, the gentleman with a very heavy accent hung up on me. I went there later that night and spoke to another gentleman, showed him my statement. He called the owner. Now I run a retail store, its pretty simple, at the end of the night you receive a settlement on the credit card machine. Take the slips, compare it to the credit transaction in the machine, if they don't match, problem solved.
I spoke with the owner that night, he gave me a bs story about calling his merchant and all that. Then tried to explain pending transactions vs posted, like I have never heard of it before.
Was told I would hear back by Friday. which would have been a full week. Went Friday was told I would hear by Monday....nothing. called Monday spoke with the owner, At first he was nice. Apologizing and all that. Then said he would call me back, called me back within a half hour tells me he needs to call his merchant and I am to wait ANOTHER day . I explained that I don't know why this is happening , and told him I run a store and all you have to do is compare your settlements. and if it was not resolved by today (ten days later) I would contact my bank. He FLIPPED. told me to go F myself and to F off with my money and shove it and never call there again! and hung up!
Excuse me! but you double charged me and after waiting ten days for my money, I think that is a little extreme, and for a business owner to act that way to a customer. Makes me thing he was putting me off. He had no intentions or never did look into it. I have heard they have done this to many people. Once of the reasons they changed their name from jack daniels to liquor city. DON'T go there!!!! and if you do pay cash because they are robbers. I gladly called my bank, got my money back within minutes, so this transaction just cost him money!!! read more