Yesterday morning at 7:11am, I ordered food and coffee for me and my husband before taking our flight. I saw they had several coffee drinks and all had the 3 size options, 12oz, 16oz, 24oz. Lattes, Cafe' Americanos, Cafe' Mocha, etc. I did not see Cappuccinos on the menu so I asked if they made them. Grace Caitlin was the server (per my receipt) and she said that they did make them but they were not listed on the menu. So I ordered a 16oz Cappuccino. She said that they could not make a 16oz Cappuccino, but that they only made the 12oz standard per company policy. So I said fine, then can I have 2 of them in a 24oz cup. She said no, I can only make them in a 12oz cup per policy. So I said I would pay for 2, 12 oz Cappuccinos but just wanted both of them in one cup. She said NO, she could not do that, it's company policy. I told her that did not make sense that I was willing to pay for 2 but just wanted them in one cup. She said, no I can't do that it's company policy. I said fine, then I will take 2 12oz Cappuccinos and please give me a 24oz cup and I will handle it. So she made the coffees and served me 2, 12oz Cappuccinos, and then gave me a 24 oz cup as asked for, as well as my husbands coffee and our egg sandwiches. I paid and combined my coffees in the 24oz cup. When I looked at my receipt I saw she charged me for 2 "Double" Cappuccinos at $3.75 oz each (total $7.50), and then she further charged me an additional 25 cents for the 24oz cup (which she never mentioned this to me). I called her over to ask about this and she again stated "It's company policy to charge for a cup". I also asked why it stated 2 "double" cappuccinos", and she said because you got two WHAT ????? I could not believe that my 24oz Cappuccino cost me more than my breakfast at $7.75 ???? The coffee was delicious, but the price for this drink and the so called "company policy" is ridiculous. The server Grace Caitlin was pleasant enough, but appeared to get increasingly annoyed at my requests and was not helpful, just kept stating "Its policy" over and over again. I am going to call tomorrow to speak with a manager and if I have to cooperate in regards to this so called policy as it makes no sense at all. read more