On April 9th of 2026, I went into Acton Urgent Care for chest pain and shortness of breath…read more Everyone there was RUDE to me; I am not trying to in anyway exaggerate at all. Most surprisingly was the medical assistant who yelled profanities at me while taking my X-Ray. He would scream and overall came off as very pissed off and aggressive. (Manhandled & basically physically moved me) I didn't care for this as my primary objective was to figure out why my lungs were experiencing pain. I do not know what this person would do, and I felt to a certain extent - abused by him. Medical professionals are also supposed to make you feel welcomed and supported through your health issues. However, this was not shown at all through my visit. The woman, who eventually came in to the room didn't seem happy at all. In conclusion, I hated this experience. The people here seem to think that they can behave however they want. There's no point in pursuing a medical career if you can't be fucking respectful. Mind you, I'm not even an adult and this is how they treat people.

Amazing care the office staff were friendly and knowledgeable. They took care of me when I had a…read moresprained wrist and foot . Xray was fast

A great family practice. A doctor who tells you the truth and cares. The staff are great !read more

I have been fortunate to have been a patient of Dr. Gustafson for over the past 10 years. His…read morestaff has always been attentive, kind and understanding whenever I have engaged them. Dr. Gustafson himself has been understanding, logical and beyond kind when all illnesses and situations have descended upon myself. While his quiet demeanor does mask his personality at times, never has he not done the right thing for myself. Dr. Gustafson medical knowledge can not be questioned as he has always tracked down resolution for any and all of my issues with his care and compassion standing out. Numerous times has Dr.G called me at night and weekends after receiving test results late in the day or evenings. I consider myself as being fortunate as can be being part of his practice and would recommend him to anyone in need of a GP who you can have faith in to do the correct things for your needs.

I've been going to this practice 4-6 times/year for nearly 20 years. I have seen just about every…read moredoctor (consistent staffing) in the practice as well as several nurse practitioners (frequent turnovers). I have had only one negative, seemingly uncaring experience (with a doctor) in all that time...everyone else provided phenomenal medical care. The office staff are nurses are friendly and efficient.

I have been a long time patient with this practice, over 25 years. I have always rolled with the…read morepoor customer service and healthcare providers at this practice. I have to stop giving them pass cards now. They run this practice as a business first and patient minded second, even then I don't think they consider the patient. I would not recommend this practice for your healthcare needs.

We have come to depend on Dr. Brown since we know we can see him on fairly short notice, and he is…read morealways very thorough, no matter what it is. I can´t remember everything we have seen him for the last 10-15 years, but me, my husband and our son have always been very well cared for. Dr. Brown is very committed to his patients and their well being.

Have gone to Dr Brown several times over the years although he is not my primary care physician…read more Every time Dr Brown has been tremendous, whether recommending a specialist for tinitus, healing a damaged knee or curing bronchitis. More than that, I always felt every single time I went that Dr Brown has a real care and empathy for his patients. This should be true of every medical professional but I find it a very rare quality and it gives that much more confidence as well. Dr Brown is the gold standard by which I compare every medical doctor and I've been very lucky to have been able to go to a medical professional of that caliber. There's very few of those.

Consistently excellent care. Most often seen by Dr. Churchill and the amazing Samantha Graceffo…read more However, all the staff as been praiseworthy. Thank you.

We cannot speak highly enough about the incredible care and compassion we've consistently received…read morefrom the pediatric team at Acton Medical Associates, both at the Acton and Littleton locations. As parents--especially new parents--it's hard to put into words how much it means to have a medical team that not only delivers excellent care but does so with genuine kindness, patience, and professionalism every single time. From the countless phone calls and visits--whether for routine care or last-minute sick appointments--the doctors, nurses, medical assistants, and front desk staff have all gone above and beyond. They are warm, attentive, and always willing to accommodate us, even on short notice. What has truly stood out is how everyone--from the clinical team to the administrative staff--takes the time to listen, reassure, and truly partner with us in our son's care. A special thank you to some of the amazing providers we've had the pleasure of seeing: Dr. Travassos, Dr. Darling, Dr. Chamberlain, and Dr. Harder--each one exemplifies the very best of what pediatric care should be. They treat not just the child but the entire family with empathy and respect, taking the time to answer every question, no matter how small. As a new mom, I've especially appreciated the extra care and thoughtful guidance that has eased my anxieties and helped us feel supported every step of the way. No practice is perfect, and every patient experience is unique--but this team continually goes the extra mile. They take tremendous pride in the quality of care they provide, and it truly shows. We recommend Acton Medical Associates without hesitation to all our friends and family. They are a team above the rest, and we are endlessly grateful for the care they've given our little one and our family. Thank you to each and every one of you for doing what you do--your dedication means the world to us.

Dr. Matthew Brown is the kindest most compassionate surgeon I've ever met. He defines what a true…read moredoctor should be. He saved my life. He is both brilliant and caring - takes his time with you and explains everything. The office staff is very pleasant, friendly and competent.

Dr. Matthew Brown is a shining light of that practice. He is caring and kind. Skillful and…read morethorough. A genuinely great man! He deserves 10 stars! I wish I could give everyone else there 1 star. The rest of the staff there (NOT other surgeons since I had no contact with them) I certainly can do without, which to include front desk, physician assistants and the women who schedule appointments at the end of the visit. If I am ever in need of a repeat surgery, this time around I will make sure that I will only see Dr. Brown for ALL of the prior to surgery and follow up appointments.

Horrible experience, didn't have any instructions a week before my colonoscopy. When I called to…read moreask for instructions and what pharmacy to call in my prep; I was told someone would call me. Never happened. I called again after my prep-registration was sent to my phone. Was told my prep would be called in to the pharmacy. It was not. I went to the office the DAY BEFORE my procedure and was told the provider had not signed the order yet. I'm still waiting in the office. Just spoke to the office manager and was assured the script was sent to the pharmacy. I have grave concerns about the level of care with a place that is so mismanaged.

I would give this office a ZERO if I could. To begin with you have to check in yourself by…read morescanning your driver's license and all health cards, front and back and the scanner doesn't work!! There were 2 people right there at the office desk hearing me struggle with the check in and they wouldn't help! Finally I was seen by a NP, Veronica, who was so extremely rude to me I ended up leaving in tears. I was sent to this office by Emerson ER doctor after being admitted for gastro problems. Veronica asked me 3 times "why are you here?". I told her about my symptoms, she saw my labs and the doctor notes. After she asked me for the third time what my symptoms were, I said I had already told her. She told me I had an anger problem!!! I didn't say another word. Just let her type away and watched her leave in a huff. I will never come to this office AGAIN!

I went to Emerson Urgent Care in Littleton for a persistent cough and congestion. They did an X-ray…read moreand an exam which resulted in a diagnosis of Asthmatic Bronchitis. The staff that treated me was totally professional and attentive. I was treated yesterday and I am already feeling better. Thank you Emerson Urgent Care!

Awful customer service. Don't expect anyone to answer the phone, and then when they do, put you on…read morehold for 20 minutes........