I have been a patient of Dr. Joshi for a while, Id guess 2007 or so. Overall I like his level of…read morecare. Hell tell me he dont know shit about this or that and send me a specialist. I got Digestive Health Specialists helping me out with some things. I got cancer in 2013 went through chemo in 2016. His front office used to do things like call for appointment reminders. Back when Jessica worked the front. As a guy I dont really care if its a male or female doctor with the exception of when the little guy decides to say hello. I find Samatha and Jessica nice to look at. I have found other hot female medical personal. Well one of his NP cant deal with a guy with boner. And if a female doctor or Nurse cant deal with that I want nothing to do with them. I have had several female doctors and nurses along the way along with male doctors and nurses. There is 1 NP at his office that cant deal with that and I dont have to see her. However the people he has working at the front desk now. I didnt get a reminder phone call for my last appointment and that will cost me $100 now. I spent my week talking to my GI doctor that is the 9811 number and 1 other. His office did call me today 1/26/23 to tell me I missed the appointment. But before that it wasnt until 12/28/22. I got sick XMas week, I tried calling their office around a dozen times. I think I had a person answer 1. I ended up communicating with his office through a 3rd party that week. The 3rd party told me his office had COVID someone could have set up an answering machine message for that. I got a pretty bad cold. It is the worst week to get sick. nurses like any other profession take off the holiday. I have some problems my GI doctor tells me things like end stage EOE is losing the ability to swallow anything including water, end stage fatty liver disorder is liver failure if left untreated. They are setting me up with someone to help with some stuff. But while I was doing that I was not thinking about my high blood pressure appointment at Dr. Joshi office. A phone call would have been appreciated. Below is screen shots of my oh shit phone which my doctors, and a couple of friends have access too. They did not f'in call me. My other doctors call. Availability and distance might have me searching for a new doctor. A doctor that understands life happens and I might not remember an appointment I made 3 to 6 months ago.

I started visiting this clinic because it was one of the few closest to my work in Burlington that…read morewould accept new patients. Now I know why. The place is ticked away off Boston Post Road in this really run down building next to an old pharmacy. The ceilings in the place are low and I felt like I was in a basement. The offices are old and decorated poorly (for a Doctors office). The staff is somewhat helpful but can be rude and abrupt at times and hard to talk to. I booked and appointment with a Dr Joshi and he is the main doctor on staff. The wait times here last anywhere from an hour to an hour and half OVER your scheduled appointment time. This Doctor is affiliated with Lowell General and his personality is that of a cocky, snob. He acts like he is doing you a favor when he sees you and he is so abrupt and almost rude that you can never feel at ease to tell him anything. His diagnoses are from the hip it seems. He is probably one of the worst Doctors I have had including my time in the Military! I am very glad to have changed Primary Care Doctors so I could get out of this practice. Horrible!!

Dr. Magda and her staff are wonderful. Detailed, thorough and warm.read more

Horrendous. Zero patient care, zero responsiveness. I'm not sure anyone actually works the phones…read moreor listens to any of the messages. This clinic serves as a model for what not to do to make patients feel supported or listened to.

been waiting for two days for a returned phone call.there was supposed to have been a presciption…read morefor my older father who has rsv called in for pickup at the cvs.persciption was never called in.made three phone call to the clinic and was told that they would speak to the doctor and get right back.well after 2 days and 3 phone calls from me as they never got back as promised.very unprofessional.so do yourself as favor and go elsewhere.

What. The. Hell…read more Came here with family for a COVID test. After registering online,, waiting over an hour in the car, and no one answering the phone, walked in and asked how much longer it would take. The woman at the desk said about 30 more minutes. Got back in the car. Thirty minutes go by, and nothing. Called, no answer again. Walked in and another person is sitting at the desk, who informs me that there are actually a bunch of people in front of us and she has no idea how much longer it will be. She added an "I'm sorry for the inconvenience," as if that fixes the fact that you are clearly incredibly disorganized.

I chose to visit another Urgent Care in Bedford after the older, darker haired receptionist with…read moreglasses berated me and screamed in my face about my insurance card about a month ago. I have honestly never been so disrespected and taken aback, as I value treating others how you would want to be treated. I am already dealing with a medical reason to visit Urgent Care (which is uncomfortable enough) so to be openly disrespected in such a way is baffling. To validate my experience, I was told by the Bedford UC that they are getting patients who say they've had the same experience with this woman. Not sure if management is actually aware of this woman's behavior or not - but patients are actively seeking other locations to visit due to this rude treatment at Carewell in Billerica. Unfortunate because I live close to this Carewell but will not be returning to avoid this woman.

Amy and Patty are absolutely amazing! they are so welcoming and caring! They know me by name and my…read moreson they truly care about you and take the time to remember and make you feel welcomed on all levels! I have been here for years and now my son comes here as well I'll never change doctors offices !!

I can only speak of Dr. Wilson. She has been great!! Also the staff has been good. No complaintsread more

My husband developed liver failure. I selected Lahey for ease of access. It has been a few years…read morenow and his liver transplant is doing very well. Everyone at the Transplant Clinic has been wonderful, before, during and post op surgery. I cannot say enough about this team. They made something that was unthinkable happen. This is World Class Medicine.

They lost our referrals and all data relevant to patient care. EXTREMELY rude customer service…read moreemployees. Horrible office staff that barely recognize you're even speaking to them. The minute I handed vital patient information to the office admin we knew it was going to get lost and we weren't going to hear from them. operators admitted they are in a "help crisis" and this seems to be a common occurrence. Find your care elsewhere, I can't stress this enough. STAY AWAY