Top notch service and communication start to finish. Worked with Insurance company and repaired car…read morequickly. Highly recommend!

When my car was laid up completely smashed by an at fault driver, Gerber Collision repaired my…read moreradiator, water pump, and completly restored my hood. Which was a 3500 dollar job that I didn't have to pay a penny for. Thank God for full coverage. I was happy the way they brought my 2013 Honda Civic back to life, and they were extremely friendly. I highly recommend this place.

I was involved in a collision in January and was referred to Olsen's because they supposedly…read moreoffered loaner vehicles. My car became undrivable before their loaner was available, so I had to bring it in early. At drop-off, I spoke with Mary Jean, who agreed over the phone that I could pay the repair balance in installments since I needed to use my savings to purchase a temporary beater car. Based on that agreement, I went ahead and bought an inexpensive vehicle and waited for the repairs. Once the work was completed, the entire agreement was suddenly denied. I was then contacted by Deb, who immediately began pressuring me to either pay the full balance upfront or sell my car to them at an extremely low and unrealistic price. When I refused, she informed me they would start charging $100 per month just to keep my repaired vehicle on the lot--something never disclosed in advance. She repeatedly referenced a supposed "normal" rate of $100 per day as if it were a threat, even though none of this was part of the original conversation with Mary Jean. The behavior felt strategic and manipulative, designed to corner me into selling them my car. When I arrived with the $2,000 I had borrowed from a friend, the visible shock on Deb's face said everything--she clearly expected I'd have no choice but to give in. The entire situation made me feel like they were taking advantage of someone they assumed couldn't push back. The store manager refused to speak with me by phone and insisted on email only, adding to the frustration. Throughout the ordeal, I received dismissive remarks, including being told I "couldn't be trusted" to pay--even though their last-minute changes were the only reason the situation escalated. I genuinely cannot understand how a business operates this way and stays open. Between the shifting terms, undisclosed fees, pressure tactics, and lack of basic professionalism, this was one of the worst experiences I've had with any repair shop. I would strongly advise others to avoid Olsen's entirely.

The estimate went well. We wanted the estimate to replace rocker panels that were rusted out. The…read morepassenger door also needed to be replaced due to rust along the bottom of the door. Our Dodge Ram 1500 is a 2014. The estimator didn't want our business because the total was $32,685. Not worth his time or ours.

Extremely pleased with the look of my car now. Not only did they repair the damage from the minor…read morefender bender, they went over and above and fixed the various scratches on other parts of the car unrelated to the accident! Ross and Kevin did a great job of communicating with me throughout the process as well. We're fortunate to have this business in Cadillac!

How many body shops have you been to where you are met with efficiency, expertise, and…read morefriendliness? THIS ONE IS THE ONE!!! They fitted my car into their schedule to deal with a scrape and a BUNCH of tar splattered on to the side. Ross knew just what to recommend. It's not the first time I've had my car there, and while no one wants to be at a body shop, if you have to, this is the one to choose!

Thanks for making my day. I took my car in for an estimate to fix scratches. One look and the man…read moresaid he could probably clean them off in about two minutes. He did! He could have quoted me a price, kept my car and given me a large bill. I appreciate their honesty.

From the owner: Dusty's has been serving the community since 1988, and has been voted "Favorite Body Shop" for the…read morelast eight consecutive years in the Reader's Choice Awards. We are customer service driven as evidenced by our awards and being Better Business Bureau Accredited with an A+ rating. We have State and ASE certified mechanics on staff to make sure that your vehicle is given the best care.

Great people, great service; Joe is a wealth of solid information and told me everything I needed…read moreto know.

Very willing to work with me. Amazing team. He's going to fix my rust this winter. He's a very good…read moreperson and great value

Jane and Larry were consummate professionals, extremely customer service oriented, and produced an…read moreexcellent repair. They took over communications with the insurance company minimizing my hassle and performed the work precisely on schedule. The car was returned to us seemingly detailed on the inside and out (a big improvement for a minivan accustomed to 5 kids). I can't recommend them highly enough.

Sonny's released my car to me done, without fixing any of the damage underneath. Returned it with…read morean appointment, to fix their completely ignoring the underside damage. They didn't have the parts, said they would call when parts are in.Two weeks later I called and the parts were in (thanks for the call), I made a fourth stop/appointment. They put some new parts on the bottom but never addressed all the damage and noise. They never finished the work. All of which is described in the report and paid for by me and my, Insurance company. They then said "it's probably a tie rod and they'll have to take it somewhere else to determine if the damage and noise was due to the accident".... Yes, it was, on the report and PAID to Sonny's to fix! I have used Sonny's for 30+ years, the latest ownership ain't no Sonny. The travel and time spent so far on this PAID for job is now more than I've spent on the deductable. I do not recommend, nor trust this shop. I will repair it out of my own pocket rather than get them a opportunity to not fix the agreed upon paid for work. As of now five 72 mile trips to have my car not fixed. Cheaper to deal with it locally, by a trustworthy business. caveat emptor

Had a problem with my car traveling through TC and pulled into Sonny's. They got it in and resolved…read morethe issue. Great place and incredible customer service!

If I could give this place 10 stars, I would! We've taken three vehicles into Conrad's over the…read morepast 2-3 years. They are fairly priced and honest. Very honest. Our latest experience. An auto shop in Grand Rapids (who shall remain anonymous) told my husband he better change his brakes soon. Pads were bad and starting to impact roters. Since we have family in Manistee it made sense to schedule at Conrad's. Shortly after we dropped our truck they called and said - your brakes are in good shape, come pick up your F-150 no charge. At a previous appointment I requested a full maintenance inspection (100,000 miles) and oil change. They said everything great, just changed the oil & filters, tire pressure - the usual. Another time our air condition went in the Explorer, ran new lines - everything fixed wonderful. I would take our vehicles here every time!! Thank you, Conrads!!

I took my 2008 Ford F150 into Conrad's for some engine work. Conrad and team properly diagnosed…read moreand repaired my truck in a timely manner and the value met the labor hours and parts. I'm very pleased with how well my truck is running. Conrad is honest and I highly recommend his business for your future automotive engine repair. It is very seldom I can recommend an honest mechanic in my experience but I'm comfortable recommending the "Rad Man" Conrad.