Lindsey's pools and spas lost my business, my family's, and that of my employer's, over a $20 product! Takes a lot for me to leave bad reviews so to say I'm flustered is an understatement! After spending around $3k with them this summer on products like a Dolphin robot, cleaning tools, their summer opening cleaning service, and chemicals that I could have gotten cheaper elsewhere, I am leaving because of $20. I bought from them because I wanted to support a local small business and THOUGHT they sold and guaranteed quality products and would stand behind that guarantee. THEY DO NOT! In May I replaced a 5 year old skimmer basket with one from their store which is in the pictures. Today, that basket that I purchased from Lindsey's broke and came right off of the bottom. There was no debris in the basket because I clean it daily and maintain my pump with regular service. So there was no extra "suction" on the basket to explain the break. Like I said the last basket I had prior to this one was 5 years old so clearly I know how to take care of a swimming pool and the subsequent parts. I have to mention that the handle of the Lindsey basket broke off on day 1 but since I have a skimmer hook to take the basket out I let it slide and didn't complain. I should have taken it back right then! There was nothing that would've caused this other than a defective poor quality product. When I brought it back to them, a young man said yeah that is crazy, that it doesn't happen often and proceeded to look the basket over trying to figure it out. Then a young lady came, grabbed a new basket and said "I can get you down here" and proceeded to tell me it was $20 to get a replacement. She wasn't rude but, there was no discussion of any kind of guarantee from the Hayward brand when I asked and not even "I apologize for that happening". Just launched straight into selling me another one. No thank you! Absolutely not spending $20 for a product that only last three to five months that I will have to continually replace. I can get better quality from a cheap no name Amazon product. I asked if Hayward had a brand promise/guarantee and wasn't given an answer. That's not the first poor encounter I've had with them this summer either but I stayed with them because the girls behind the counter, specifically the girl named Joni, were always so sweet to me and seemed knowledgeable about chemicals. I have given them multiple chances but this was the $20 straw that broke the camel's back! Super sad over that. read more