We initially met with Larry Rogers on 6/21/22 to discuss building a pool and submitted a down payment of $6,600 on 10/16/22. Larry estimated a start date of February or March 2023 with anticipated completion during summer 2023. I attempted to contact him numerous times during our wait to inquire about the start date and each time had to call, text and/or email multiple times to get a response. On 1/24/23, he stated that our estimated start date was March or April. We continued to wait until the end of June with no communication. On 6/20/23 we contacted the business to inquire about cancelling our contract as no progress had been made toward a start date after a year of involvement with this company. It took until 7/14/23 to get a response from Larry in which he refused to refund our down payment and made erroneous claims that I had not been in contact with him. In addition, during our initial design meeting Larry discussed his membership in the Association of Pool and Spa Professionals. It was the main deciding factor in us choosing him as our pool builder. On 7/24/23 I called the Association of Pool and Spa Professionals and was told that their membership expired in 2016. This false information is not only being verbally used to gain customers but was also prominently displayed on his website. Overall we felt very misled by this company not only as to their credentials but also in regard to the expected timeline of our project. We feel that they did not uphold their end of a professional agreement in starting our project within an acceptable timeframe or at the very minimum, communicating with us as to the reasoning behind the delays. We attempted mediation through the Attorney General's office and Better Business Bureau. In his response to the Attorney General's office he went so far as to threaten legal action against us for his lost revenue and also stated that his attorneys would aggressively pursue us for any false social media communications. We ultimately filed a complaint against him through the Contractor's Licensing Board. During that hearing on 3/13/24, in which he was also being investigated for abandonment and poor workmanship on another case, the board required him to refund our down payment. Unfortunately they did not act to revoke his license which was our main intent so that others would not have to endure similar situations. It took nearly 9 months to recover our money and at no time did Larry try to communicate with us or accept any responsibility for the delayed timeline. Instead he made outlandish excuses, blatantly lied in an attempt to salvage his reputation, and tried to intimidate and threaten our family into not seeking justice or sharing our experience with others. One only has to look at other reviews of this company to see very clearly that this is not an isolated incident. read more
