We recently added a large Generac whole house generator. All of the propane companies could not…read morecome up with a large enough propane tank for our needs. Talked to The Gas House and not only were they able to supply us with a 500-gallon tank, but they came out and advise the best place for the tank positioning. They even suggested a self-contained monitor that they read and will come out and fill whenever the tank gets near empty. bob answered all my stupid questions and helped out with the completion of the project. Cannot say enough good things about the service and professionalism that The Gas House extended to us. HIGHLY RECOMMEDNATION!!!

I have a propane grill and I own my tanks, so I don't use the exchange tanks at the local stores…read more Instead I go to The Gas House. They fill my tanks to the full capacity so I know I'm getting my money's worth. Very efficient operation.

Nice prices, no problems! We've been using Victory for five…read moreyears and get along great! We're a general contractor in Lorain County Specializing in roofs and general maintenance for commercial buildings, and these guys have been with us from day one. We recently did some painting and maintenance for Victory, and they paid their bill promptly. Real gentlemen. Joe Meyer All Pro Building Maintenance 440.382.8030.

If I could give 0 stars to Victory Propane, I would. We just ran out of propane for the third time…read morein a row. They don't care about their customers or how much damage they cause to your appliances by letting them all have to be re lit repeatedly. Noni's points for also causing gas fumes to fill out home again

Just switched from Thrifty Propane because all I got was leave a message. We only have propane to…read morecook and dry clothes, we heat with wood so the furnace hardly gets used. We only fill our 100 gallon tank once a year. We were with Thrifty until this year and switched because of the poor customer support. Ferrellgas has a real person to answer the phone. Kim took all the info to open our account and we are scheduled to get our first fill next week, she also provided a discount for our first fill.

Really like these folks! We were previously Ferrellgas customers and dropped them for Suburban…read more Customer service is, hands down, MUCH better than Ferrellgas, prices are much better, fewer surcharges and the surcharges they do have are half those of Ferrellgas. Another nice thing is these folks lock in your price for the season (Ferrellgas does not do that and we ended up being gouged by them during the 2014 winter) and they are very responsive when you call them. Place an order and the truck arrives within a day or two. Hard not to like having a propane supplier that acts like they WANT you as a customer and treats you accordingly. Very refreshing!! Would recommend Suburban to absolutely anyone.

From the owner: Our Business Is Customer Satisfaction…read more Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 41 states.

A++ Super easy to do business with. Staff is very friendly and always is ready to help…read more There is a reason these people have such a foothold and loyal customer base in their community!

I hate to even give this place one star. I called today to discuss a bill. I am frustrated as…read moreanyone would be in my situation and said a cuss word and the "customer service lady" hung up on me. I called back, she refused to let me talk to a manager or the owner. Long of the short is- A house I purchased had an empty propane take. We called got a quote- PAID IT.. then 3 months later get a bill for another $211 because THEIR delivery guy screwed up and didnt apply things correctly. So not only am I being billed for THEIR MESS UP, there is also "Finance Fees" which is a late fee because they waited to send me a bill 3 months later. HORRIBLE CUSTOMER SERVICE!!!!!!!

We needed a U-haul to go from Ohio to Texas on short notice. Mike was able to not only procure the…read moreshipment, but it arrived in excellent condition. Excellent customer service! Thank you!

We bought our Christmas tree here. They had beautiful trees and reasonable prices. The staff was…read morevery helpful and extremely nice. We will definitely be back. Great place.

Caution: Amerigas requires a 3-year (36-month) service agreement when you purchase, or in my case,…read moreinherit a property that already has their rented tank on it. If you sell your property and need to cancel the rental agreement so the new owner can take over, you'll be assessed the entire $149.99 'early termination' fee. They then refuse to prorate a refund on the annual $250 tank rental fee, so you're out both that annual amount, and dinged an additional $150. Other service providers routinely prorate a refund when cancelling due to an ownership change -- car title, property taxes, etc. Mind you, Amerigas has received 48 years worth of tank rental income on the property; my guess is it's nearly $10K. I hate it when a corporation knows they have a captive customer, and in the fine print gets to screw you 'legally'. My advice -- learn from my mistake: if you inherit but know you're going to sell a property before 3 years is up, do NOT start a new contract with Amerigas -- just keep the old one in place, pay for propane as needed, and cancel after you sell. You'll save yourself $400.

Do not deal with these people if you don't have to. First off they try to cheat you when you order…read morepropane from them they won't bring it out after you pay for it, they don't care if you run out, though they say they do. They are very mean no matter if your are nice to them. I had to call P U C O because I am out of propane right now an its January an I paid for my propane 2 weeks ago. They will not deliver it an its paid for, and it sucks because I need propane. Please believe me you have to ask yourself What Is Wrong With These people! I mean this is a business this is how you treat your coustomers. I would hate to see how they treat thier family. Well P U C O is calling them today and hopefully I will have my propane. I really need it. I will post what happens next. Thank you for reading. This is such a serious matter.

Took care of me and were extremely helpful . I would go there again. They are the best.read more

Company doesn't sell 125 gallon tanks for propane wants to rip off the elderly and uninformed by…read moreforcing you to lease the tank and charge you more than double for you propane per gallon just because you have a smaller tank and says only if you have a generator will you get the better rate! What about those of us who need heat if the electricity goes out. This is a rip off and many don't realize it So unfair basically price gouging elderly and uninformed. Don't buy from them .

The folks there are friendly. They went out of their way to help us…read more They're open early& i believe there open on Saturday, probably open on Sunday during the winter. These people are life savers in the cold Ohio winters. They have diesel, propane, & kerosene. They fill everything from, grill tanks ,to hundred pounders to, home tanks. Thanks! !

I cannot say enough bad things about this company. I very rarely go online to rate a company in a…read morebad light, but this company is AWFUL! They told me for 2 years they would come out and paint my propane tank and they never did. When I decided to change companies, they overcharged me and even told me they overcharged me and then will not revise the invoice to the correct amount. I asked them over and over again for a revised invoice but instead of sending that to me, they sent me to collections!!! I am paying this stupid bill to be done with this company, but there are a lot of propane options and this is by far the very worst!

I was very disappointed with the service I received from this Amerigas store. I needed a 20 pound…read moretank refilled and an 11 pound tank recertified and filled. Recertification needs to be done by a qualified technician so I needed to find a location that could perform this service. When I called the store, the person who answered the phone told me I'd have to leave the tanks overnight because they don't have a dock worker. The guys on the routes do the tank work at the end of the day when they come in from their routes. I asked if there was a location that was closer to me in Medina that would not require two trips and was told that there wasn't. I drove to the store and left the tanks. When I arrived, a different person than the one I spoke with on the phone told me there is a store in Akron that could have filled and recertified the tanks and did not require an overnight. When I returned to pick up the tanks the next day they had not been filled or recertified. The person in the office called a worker to come in to do the work, but was told it would be at least an hour before he would arrive. I took my tanks and headed to the Amerigas in Akron. I received outstanding service there. Don't go to the Amerigas store on Royalton Road in Columbia Station. This place should not even be in business. The person who answers the phone is clueless.