My mom took my cat to get spayed. When we went to pick her up. They went to give her to us and…read morebarley realized something was wrong and that she was dead. Don't bring your animal here.

My name is Arandira Figueroa I took my cat to get spayed on February 11th. I dropped her off at 9…read moream and they said to pick her up around 2. When I got there my cat Gigi was in her crate wrapped in a blanket. The nurse went to give her to me but said something is wrong with her and said she would take her to the doctor, when she does I could see the doctor ignoring her on the phone. Eventually he comes out and tells me my cat passed with no explanation, saying he doesn't know what happened. Then, when the nurse suggest they cremate her he replies with I guess and walked away.

Dr Choi will take great care of your pet. He is thorough and knowledgeable. Locally owned and not…read morepart of one of those veterinary chains. Local people in a locally owned business.

I've been bringing all five of my pets to this clinic for years. It's conveniently located, and…read moretheir pricing for routine exams and vaccinations is reasonable. Unfortunately, beyond those basic services, I have very little positive to say about my experiences. The front desk staff have consistently been unhelpful and often come across as though they don't genuinely care about the animals or their owners. My experiences with the veterinarian have been equally disappointing. The focus has often felt more centered on selling medications and prescription food than finding practical, long-term solutions. On multiple occasions, when one of my pets simply needed a few extra minutes to get comfortable, I was told, "I don't have time to deal with this." That lack of patience and compassion is difficult to overlook. To make matters worse, any services beyond routine care are significantly more expensive than other veterinary clinics in the area. Most recently, I took my dog in for a visit, and he ended up with fleas. While frustrating, these things happen. I requested flea medication and was told there would be a five-business-day wait. I then placed an order through Chewy, which only required the clinic's approval. Chewy confirmed that Nordahl Pet Clinic received the authorization request on Monday. By Thursday evening, I still hadn't heard anything, so I called the clinic. Initially, they acted as though they had no record of the request, and the call was disconnected. When I called back, they suddenly located it but told me it would take another three to five business days just to approve the prescription. The experience left me feeling as though approving prescriptions through Chewy was a much lower priority than having customers purchase the medication directly from the clinic. After years of bringing my pets here, I'm disappointed that this has been my experience. Unfortunately, I won't be returning, and I can't recommend this clinic based on the care and customer service I've received. I hope this feedback encourages the clinic to improve its communication and customer service so future clients have a better experience.

EXCELLENT! Dr Sherman is the Real Deal, Loves animals, Very Knowledgeable Doctor, Great…read morecommunicator! Small, yet very qualified Veterinary Clinic! Very fair prices..... After years of being bent over by our local Vet, we finally made the decision to seek out a new Doctor for our pups...(should have done it years ago...) I read the great reviews of El Norte Vet Clinic and even though it was a little drive, we decided to give it a try.... Making an appointment was easy, the staff were friendly and helpful We had high expectations of Dr Sherman and he definitely didn't disappoint... He greeted us, then actually sat on the floor and hung out with our pups to put them at ease while he examined them... You can tell he actually loves animals, it's not all about the mighty dollar like it is with most Vets, including our former Vet..... We had exams, vaccines, and some RX for way below the prices we were used to paying.... If you're thinking about changing Vets, visit El Norte Vet Clinic, you won't be disappointed.....Your only regret will be you didn't switch to Dr Sherman way before... Highly, Highly Recommend! AAAAA+++++

I called El Norte Vet Clinic during an incredibly difficult time. My parents' cat took a sudden…read moreturn for the worse and we needed to arrange euthanasia quickly. We had already lost our family dog a few months ago, so my mom was struggling, and I was doing everything I could to help my parents through this while juggling their schedule and my own stress. When I called, my first question was simply whether the clinic offers euthanasia for cats. The representative actually scoffed and sounded offended at the question before answering "yes", which was bizarre, considering that's a standard service at a vet clinic. When I tried to explain our situation, she cut me off and told me they didn't have availability until the following Wednesday. I had actually been considering this clinic for my other cat and dog, but after this interaction, I can't trust them with my pets' care. If this is how they treat someone who is losing a beloved pet, I don't want to imagine how they'd handle other stressful situations. A little compassion goes a long way, especially in this line of work. Please reconsider how your staff talks to grieving pet owners.

We love San Marcos blvd vet hospital. We unfortunately had two emergency instances with our fur…read morebaby but this team made visiting the vet seamless and comfortable. The staff and vet have an amazing energy and you can tell how much they care for our precious babies. Thank you for comforting us and ensuring our fur babies are taken care of!

We had an unexpected emergency with our puppy, Josie, when a ball became stuck in her mouth. We…read morecalled the emergency vet and drove over right away, and they were able to see her almost immediately. The entire staff was incredibly friendly, professional, and caring. They safely removed the ball and took great care of Josie, which gave us so much peace of mind during a very stressful situation. We are so grateful for how quickly they helped us and for how kind everyone was. Thank you to the whole team for taking such good care of our little girl!

They labeled a previous injury wrong and then up-sold an additional x-ray that would not have been…read moreneeded if they knew how to keep patient records accurately. We were quoted $190 and ended up spending more than $500 to find out, "oh, opps, we had the wrong leg listed." When I called to discuss getting my money back I was told that I had to wait several weeks to speak to manager. Their suggestion for a small broken one was to remove the leg, operate $$$ or put him down. Really? Ridiculous.

Does this place every have appointments available?? On three separate occasions about a year apart…read moreI tried to make an appointment, only to be told of an opening a week later.

Amazing staff, helpful, patient, and friendly when your furry family member is going through a…read moremedical episode you don't know how to solve. From the front desk staff to the techs and doctors, everyone was able to explain and figure out what was going on with my dog's paw and help us put a game plan in place to best treat his diagnosis. I was lucky the hospital was not insanely busy and we were able to be in and out of the facility in about 2 hours.

I want other pet owners to know exactly what happened here, because I made a 6-hour round-trip…read moredecision based on what this hospital told me, and every key thing turned out to be wrong. My dog Mousse suddenly lost the use of his back legs (IVDD), and time was critical. I spent last week calling dozens of vets for pricing. On Thursday afternoon, I called this hospital and was quoted $5,000-$9,000 for the MRI and surgery. I asked specifically whether that price included both the MRI and the surgery, because every hospital in LA had quoted me $14,000-$15,000, and I was told yes. I also asked, explicitly, if a neurologist could see him that night if I arrived before 8pm. I was told yes, they were on call until 8. So I took a three-hour Uber with my paralyzed dog, trusting he'd be cared for on arrival. I got there at 7pm. They checked him in. Fifteen minutes later I was told the neurologist was NOT coming that night, he'd be seen "in the morning." Then I was told the actual cost would be $15,000, not the $5,000-$9,000 I was quoted hours earlier. No reasonable person drives three hours each way with a paralyzed dog to pay the same price quoted at home, the only reason I made that trip was the quote they gave me. When I asked them to pull the recorded call to verify what I'd been told, I was informed no one could access the recording until Monday, and that someone would follow up. No one ever did. I had to call them myself a full week later (today) at which point I was told the call "wasn't recorded," despite their phone system announcing that calls may be recorded. When I escalated, the supervisor admitted that the front desk should never have quoted me prices at all and that she could not confirm what I was actually told on that call. To make it worse: the only thing offered that night was an ER exam I didn't need, my dog had already been evaluated by two ER vets that week. I came for a neurologist. During that exam, when I expressed concern that Mousse was in obvious pain I had to ask for pain medication for my suffering dog. I took another three-hour Uber home with nothing resolved. Between the inaccurate quote, the neurologist who was promised and never showed, the "unrecorded" call, and the complete lack of follow-up, this was one of the most emotionally draining experiences of an already devastating week. I would never recommend this place to anyone who loves their animal. Imani and Mousse

There are not enough words to express how grateful we are for everyone at Village Vet. For years,…read morethe doctors and staff took exceptional care of our dog, Milo. At 18 years old, he underwent chest tumor surgery twice, and both times the staff went above and beyond to make sure he was comfortable. The first time my husband and I were so worried all day and then we walked into the office and we saw him up front by the reception desk with a blanket over him so they could keep an eye on him. As Milo got older, we knew our time with him was becoming limited. When we had to make the heartbreaking decision to say goodbye, every member of the staff treated both Milo and our family with incredible kindness, patience, and gentleness. They made one of the hardest days of our lives a little easier to bear. A week and a half later, my husband and I are still struggling with the loss of him. I am currently 28 and I've had Milo since I was 13. he was our best friend. We just got home today and checked the mail and we had received a sympathy card personally signed by the staff members. Village Vet has been there for us through some of Milo's biggest challenges and through his final goodbye. Their compassion, professionalism, and genuine love for animals are unmatched. We will be lifelong customers, and we cannot recommend Village Vet highly enough. Thank you for loving and caring for Milo as if he were your own. We will never forget it.

They are sweet people, not pushy at all about anything your pet might need & they tell you what…read morethings are going to cost before you pay, I have been take 2 dogs & a cat to them for 2 months now & iam very happy with the service.

We have been coming to this vet for over 20 years. We initially used them in the early 2000's…read morebecause we lived close. Dr. Lindbeck was the owner at the time and he was sure a great vet. Since his retirement and passing there has been a couple different doctors but they seem to have settled on Dr. Ray. I've taken our 2 pugs in to see him recently and he seems to be a very nice, competent veterinarian and so far I feel comfortable with his suggestions for our girls. We will be back in soon to finish off our new puppy's shots and have her spayed.

This vet used to be a no frills option where you knew they wouldn't try to pressure you into…read morespending thousands of dollars every visit. Not anymore. I took my dog in for a yeast infection in her ear. She had this a year ago and the vet cleaned it out really well and put some medicine in and sent us on our way. It was quick and efficient and super reasonable. Today we came in for the same issue s year later and they told me the vet that day doesn't examine the animals in the room with you. Ok. They took her back. After AN HOUR my son had to go to the bathroom. We were lead down a dark dingy hallway to a bathroom and we saw our dog in the back. When we were walking back my son tried to pet a dog that appeared to be owned by an employee (sitting in front of a desk) and the dog tried to bite him and aggressively started barking. After an hour and half I said we needed to leave. The doctor tried to get me to agree to 4 different oral meds in addition to drops. It felt like she was trying to scare or shame me into doing all of this treatment and her explanations for what was going on and what could have caused it were insulting to anyone with intelligence. Since the ownership has changed I was looking forward to a new vet. The last two times I have gone (in the last 3 months) the tone has changed drastically and both times I came in for something pretty minor but felt very pressured to agree to thousands of dollars of tests and treatments that were not necessary. Some people do like to get all the things possible but those people take their dogs to nice vet offices where they expect to pay a lot- not dingy old offices that haven't been updated in 30 years- maybe they're trying to raise funds for a remodel now! I will mention we tend to be on the conservative side for treatment options (with our dogs and humans!) We would like to start less aggressive and then increase as needed. We will now have to find a vet that fits in with that philosophy

i am so pleased with the wonderful care my dog Finn has gotten there. Dr Young is iwonderful and…read moreso is Dr Kinley. Also Heather is a tremendous asset to the place. She has such a caring touch! Dr Kinley called me today concerning my dog Finn's seizure. I am so happy I switched to them a couple of years ago and feel at ease I have wonderful , competent, caring people looking after my dog Finn Thank you for all that you do everyday!!

They are very patient and helpful. Realistic pet care, consistent in services and thoughtful about…read moretreatment. I like the way they treat me and my pets.

Dr. Parks and the entire team are simply the best! They're always friendly and communicate…read moreexceptionally well, taking the time to explain everything thoroughly and professionally. My dog, who is quite skittish, feels at ease with them. In fact, Rocky actually loves going there! He just had his teeth cleaned, and they did such an amazing job--his teeth look fantastic! Plus, their prices are very reasonable. I shopped around, and for the quality of care provided, it's an incredible value. I've tried a few other vet offices, but Rocky didn't enjoy those experiences at all. I'm truly grateful we found this team!

we have been going to this clinic for about 2 years and can't say enough good things about it.. Dr…read morePark is extremely knowledgeable about everything we have seen him for regarding our dogs. He takes his time and explains everything to us.The office is very pleasant and clean and his techs are also very nice and take care of all our needs..I have a need for them to come out to my car and pick up my dog and bring her back for her shots to the car and they are very accommodating to me in doing this.i highly recommend this vet office.