They'll harass you over very small amounts owed. Less than $30. Started receiving phone calls several times a day. My mother has dementia and can't keep up with remembering things. I'm not even sure what the amount was for. She used a CPAP machine for 15 minutes the first night she got it and returned it immediately. Use another company if you can. This company is low class and obviously has issues from all the bad reviews. read more

Lincare has been one of the worst companies I have ever dealt with. I was prescribed a CPAP machine, and Lincare was the only provider available to me. From the very first contact, the experience was unpleasant. I was told I would be billed $57 per month for 12 months, and during that same conversation, they repeatedly and condescendingly asked whether I could afford it. They also insisted on having a credit card on file for automatic billing. After being asked multiple times about my ability to pay, I asked whether I could simply pay for the machine in full upfront and be done with it. I was told that was not an option. I was also told there would be additional charges for supplies every six months. From there, the billing experience only got worse. I would receive text messages demanding payment, followed shortly by phone calls, even though I had not even received an invoice yet. When I called to question it, I was often told the bill was not even due for several more weeks. So naturally I asked: if the account is set up on automatic payment and the bill isn't due yet, why am I being texted and called for payment? It felt less like normal billing and more like harassment. To make matters worse, every interaction seemed to circle back to them questioning whether I could afford the charges. I am fully capable of paying my bills when they are due. What I wanted was simple: proper invoices, clear communication, and receipts for payments made. I repeatedly asked for receipts and billing statements and was told they would be mailed to me, but they never arrived. The entire experience became so frustrating that I eventually requested the CPAP service be canceled altogether. Then, about a month after cancellation, Lincare attempted to charge me another $230 for supplies. When I called to dispute it and explained that the account had already been canceled, I was again met with a difficult, condescending attitude and had to push them to go back through their records. Every phone call with this company felt like being talked down to. The lack of professionalism, poor billing practices, constant payment pressure, and dismissive customer service made this an exhausting and incredibly frustrating experience. I honestly do not know how Lincare stays in business. I would not recommend them to anyone. read more

I began using this company almost 4 months ago and it has been a horrible experience. I have medicare and a supplement policy and so far there are 3 payments made by my supplement policy that has not been credited to my account and the payments were made 6 weeks ago. When I call, I have a hard time understanding the people and have never been given an answer as to what they have done with my missing payments. They have an office near me but they do not seem to be able to do anything or give me answers about anything. I have struggled with the mask they sold me almost 4 months ago. I would never recommend this company to anyone. This is the most disconnected company I have ever had the misfortune to do business with. read more

Worst. Would give zero stars if I could. I think it's funny that a reviewer posted positively about speaking to a receptionist.....what receptionist?! The place is deliberately firewalled - call the local branch? gets answered by someone in the midwest - ask to speak to person X in your local branch....hold.....minutes later, sorry they're not available. I started CPAP and never could get off the ground because they were so difficult to deal with. Returned my machine by mail and cannot wait to be done with this company. read more

My doctor prescribed respiratory medication to use in a nebulizer machine....two medicines to be used together...the first 4 yrs I had no problems ....but then everything turned to crap....they have the most incompetent people I have ever had to deal with.....my doctor is working to change over to another company....Lincare is just to much trouble to deal with.....I would not recommend them to my worst enemy... read more

I had talked to the receptionist. She was very kind and answered all my questions. I had no problem with the lady. She was courteous and delightful to talk to. read more

Absolute nightmare to do business with. None of the departments are connected so you have to make multiple calls and inevitably be transferred 3-5 times each call to get answers. I just called to pay my last bill and was told the balance due was one amount. Paid it. Decided to call back to verify that my balance was zero and was told I owed more money. When I asked for one final amount I was told I couldn't get that as their system wasn't updated. I asked how often that happened and was told once a month. FOR BILLING! I just want this relationship to be over and am on hold yet again waiting for an answer. Also, I was promised a refund in December for a double-billed item. When I call 30 days later to make sure that happened I was told it was being investigated. DO NOT USE THIS COMPANY AND ONLY RECOMMEND TO MORTAL ENEMIES. read more

Lincare Sent a bill of 3$ to a creditor to track down payment (trying to tank my credit over 3$) but never thought to email, call or message me about it even though they'll call you twice a week asking to reorder supplies they won't tell you about any outstanding payments. And then when I called to complain they said it was my issue and if I want to know if I owe anything I need to check the website every once in awhile. Absolutely awful experience and will never recommend them to anyone. read more

Billing dept sucks. Keeps billing me for invoice numbers I've already paid . I was told I would be turned into a collection agency if I didn't pay the balance. read more

They are HORRIBLY unprofessional! I was waiting 6 months for my grandma's oxygen tank/mask just for them to have misplaced my package when it was time to show up to my doorstep. IM OUTRAGEDDD. 3 months later they give me a used machine ! LINCARE COUNT UR LUCKY DAYSSS!!!! read more

My first review was positive- skip to today- I've been spoke to like I'm less than- I was told at 2:15 today someone would come to look at humidifier problems, at 4:45 I was contacted and told no order was put thru- second time this has happened- and they would be out sometime today. Idk what to believe at this point. read more

Worst fricking company in the world. Never had this problem with SuperCare for my CPAP Supplies. These idiots just throw sh*t in a box and ship it to you. When you call them to get things corrected, no one knows anything and directs you to someone else or a different department. I just spent two hours of my life and went nowhere and accomplished NADA! Wish I could give zero stars. Been going through this for a year now. read more

Lincare is horrible. I have repeated had numerous issues with their Customer Service reps. At one point when I did get someone that wasn't just repeating information that made no sense, my supplies took 5 months to arrive to me. Now I am repeatedly getting calls about ordering when I stated I did not need supplies and I'm told that it's just the system. Well... FIX THE SYSTEM! Calling me 50 times a week for the quarter does not change the fact I stated I DIDN'T need the supplies. And ARGUING that fact with me doesn't fix the issue with the system. I don't care that the system calls because I'm eligible if I've communicated I Don't need them! read more

I would give zero stars if I could. I was prescribed a c-pap machine and got my equipment from United Medical (a branch of Lincare). Then the bills started arriving. My insurance wasn't covering any of it so I returned all of the equipment and closed the account. In February. In March, another bill for, they claimed, deductible amounts. I called. 'The last possible bill will be in May. By then all of the deductibles would have been applied' I was told. Then in April a Bill. In May a bill, and now in July a bill. All for 'deductibles'. I have paid each of them. I will pay not a single one more. This company is a scam. Fraud is what they perpetrate. They claim you owe them when your account is long closed. Do NO business with these fraudsters. read more

I have had satisfactory interactions with Lincare branch located in Watertown, NJ. Recently I needed to replace my CPAP machine. After acquiring the necessary paperwork, I was approved for a replacement machine. Working with the staff (Alana, Chris and their supervisor Lynn) at this branch has been satisfactory. After navigating the labyrinth, I spoke with Alana. She and her colleague demonstrated care with and interest in fulfilling my request. A follow-up conversation with Lynn was very satisfactory. With little effort, Lynn pulled up my account, verified my information and informed me my replacement machine was awaiting shipment. I spoke nicely(and kept up ongoing contact) to the above mentioned Lincare employees and they expressed interest in my issue and are working to satisfy my request for a replacement machine. read more

This company is one of the worst that I have ever done business with. I have only been a customer less than a year and there has been nothing but one issue after another. Customer service is TERRIBLE! I will definitely not use them again, nor would I recommend them to anyone. They give me scammer vibes!! Use them at your own risk. read more

Terrible customer service. Shady business practices involving insurance. They keep shipping unnecessary items. Over billing. Store in Pottsville PA. is filthy. read more

I have been using Linecare for 4 years. They send me stuff on time. THEN when I changed insurance, they did not resubmit my insurance claim. They kept asking me to pay out of pocket. Terrible service. Any other place would happily resubmit your claim. After all, that is their business model, to bill insurance. Super long waits on the phone, super long waits on chat. I have asked multiple times for help and they say they will, then don't. This company does not actually provide customer service. To speak to someone, I had to make 5 selections and then wait over an hour. The chat was no better. We need more options for our medical needs. If you can, find an alternative supplier. read more

As a previous person said, if I could give this company negative stars i would. They have the worst customer service ever! I have had nothing but issues from the very start with this company. They continuously send out the incorrect supplies, say they will expedite the correct supplies, and then never send them or send them late and then still manage to get them wrong. I have only been with them for a little over a month and have had to call them 21 times!!! This is ridiculous!!! read more

Worst customer service ever! Long hold times, annoying hold music. So unorganized, slow, argumentative. They are dealing with people's breathing needs and they simply don't care. I've had problems with them for years on the West coast, now I've moved to the East coast and although I thought it would have been impossible; they may be even worse here. It's one error after another and they don't solve anything just blame it on whoever touched the paperwork last. Unfortunately, with Medicare there is no choice but if you have one, don't even think about them, you'll be so disappointed. read more

This company is a scam. Terrible customer service. I have two insurance coverage. Lincare never send claim to insurance company, instead send me $450 bill for CPAP, the reason: the usage does not reach threshold. I call 3 times ask help because unable to use properly in the night. Only receive one call back, told me to call my doctor. Then receive a nasty letter, told me to call my doctor for the issue I have, and keep telling me they will bill me. I called their 855-824-8498, never receive any help, they keep saying they will check into it but never receive call back, except the bill $450 I tried to create a patient portal at Lincare web but unable, call their IT help line, was told try later. I have tried 2 weeks in a row, same errors. I am not going to pay a penny, if you want to sue me, go ahead. I'd be more than happy let the court to hear this, if you want to send the bill to collector, go ahead. read more

Lincare in ballston spa- Malta ny is perhaps the most ignorant workers you'll ever experience , they have you pick out a mask and they tell you if you don't like it u can bring it back and they will replace just let me know before the week Is over, The mask I picked out was irritating me I told him I'd like to bring it back and they told me to go buy a new one at CVS. They are liars pretty much scumbags. Do not waste your time. Read the reviews. They are horrible. They want you to keep the machine so they get paid for the rental but their customer whom I spoke to today are the rudest people you'll ever meet and their liars read the reviews do not do any business with this office in Saratoga County. They are horrific. read more

this company sucks no customer service on hold forever no pick up review should be zero billing sucks ceo sucks since all responses are 1 does any one care trying to pay bill sat on hold 30 min 40 min and 40 min never answered read more

Terrible company, terrible customer service!!! I have been disconnected multiple times and transferred to phone numbers that just ring and then disconnect. Hours on the phone with NO help or results!! read more

Negative stars... My mother has COPD and lung cancer. We have been STUCK with Lincare. You must call weekly for your order. Prompted through an automated menu. If you are able to speak to a human which is nearly impossible the Customer service reps are always "RUDE bastards" as my mother says. She has received the wrong equipment, broken equipment and unfilled tanks. When we call for assistance with any issues they deflect onto the patient. For example... my mother called for her order later in the day, the rep told my mother her order would not be out for 2 weeks because it was too late in the day. She should had called earlier in the day, in which my mother replied she was in the hospital earlier in the day. Again my mother has COPD and Lung Cancer she cannot breath... The delivery team are ALWAYS very nice and compassionate. I am sure it is not easy to work for a company that is probably under staffed. They should offer online orders. if they question an order they call the patient. read more

I am not a fan of Lincare in Greendale. Coming from another O2 supplier I expected differences. I am older and to loose a day of my life every time I have to wait for my delivery is ridiculous!!!! Their phone line is terrible and I was told to use their web portal. Surprise, NOT WORKING. You must sign a tablet for delivery but you get no receipt paper or email of the transaction. Because you must sign someone must be home ALL DAY because they cannot give you a delivery time. Compared to my previous supplier they are terrible. They do not carry hoses nor nasal cannulas. Their delivery times are all over the day and they vary each delivery along with the drivers. read more

This company is not good They send me the wrong prescription and is almost taking more than a week to get my problem fixed. It is very hard to get in touch to the person who can fix your problem. Everything is ver slow. I did like it. I hope there is another option! read more

Go anywhere else!! So I was told I have to be home for this delivery. Friday I waited all day and they didn't show up. I call today and she apologized and said it would be here today and they'll call first. NOTHING! So I called to be waiting on hold combines 23 minutes!! Probably because it's the end of the day!! read more

Worst customer service I have ever experienced. I made an appointment to have a piece of equipment picked up. I asked them to call me when their driver was on the way. I never got a call, and they never came to pick up the equipment. My phone messages have been ignored. A phone representative said they would send my request to a supervisor to "elevate" my request. Still no response. When you call, you can't reach their local office. Instead, you get their answering service 1000 miles away, which is worthless. You can't message or email them. I guess if you have a lock on the market, you can treat people like this, but I would avoid doing business with them if you possibly can. read more

This company has the worst customer service I have ever dealt with. And I am stuck having to use them because of insurance. This is exactly what happens when you remove competition. Even the RMV is far better. read more

I've been having trouble with my CPAP machine so I contact Lincare. They called me to let me know that I had an appointment on July 4 which I thought was unusual. I called on Monday to confirm and was told that yes I had an appointment. When I showed up on the fourth no one was at the office and it was closed. They are the only ones who can help me with the machine and I've gone more than a week so far without using it due to mechanical issues. Not happy with this company right now. read more

They are the worst company I've ever had to deal with. They take your order but never give you what you ask for. Being on oxygen should not be a punishment and leaving you with dangerously low levels of oxygen is life threatening. read more

I have never been shy in my criticism of Lincare; delivery is catch-as-catch-can, and telephone customer service is abysmal. Today, this company gets my Most Improved award because of Pam, the representative with whom I spoke. Ring time was brief, as was hold time, which occasionally has lasted as long as 30 minutes. Pam was terrific. She was prompt and knowledgeable and very informative. She set me up with an appointment and I have a fair amount of hope that it might actually happen. Perhaps this company is learning from the terrible reviews. Thanks, Pam and keep up the great job! read more

They brought oxygen. but they left it in the drive way !!my husband can't lift that so heavy ...and I have to ask for help irresponsible!! May 22 1923 read more

I cannot understand how the other reviews are so low. I was treated professionally. The staff was kind, helpful and knowledgeable. They told me over the phone, what info to provide so they could bill Medicare part B directly. With that in hand,I was greeted by nice people who showed me how to operate the nebulizer, and they billed Medicare successfully. I was in and out in less than 15 minutes. I am thoroughly impressed with the Grassmere Ave, West Hartford operation staff. I will continue to get all my DME supplies through this office. I give 5 stars for the "all-stars". Thank you for your helpfulness in my procurement of Medicare approval DME. read more

They where very compliant untilafter the 5 year contracts with Medicare medicare rules are they will pay 80% for the first 5 years of oxygen then only maintenance if you change company s after that you have to pay 100% of the cost. So now I'm stuck can't change company's with out paying alot they kept me happy for the years then I was dropped to the bottom of the list and ignored called customer service they said they took care of my problem. But still had to argue with the manager in Decatur al about delivery of consitrator while on vacation. Which I was told would be there when I got there. Not there till next mourning mi read more

There are a ton of bad experiences on YELP with Lincare. I have had bad experiences in the past but this past request for travel oxygen for my brother went amazingly. Zach was super helpful. read more

This company is terribly disorganized, they need to restructure the entire operation. They don't show up, they don't fill orders correctly, they treat clients like crap. They overbill your insurance company. How they got the exclusivity to deploy equipment, supplies, and most needed prescriptions needs a revised quality control overhaul. This company should be seriously investigated. read more

Run - don't walk away from them. They can't get anything right. Do not trust something as critical as medical supplies with these jokers!

I went for my sleep study August 16th. I called Lincare on August 30,2018 because they never called me and I wanted to follow up on when i was getting my CPAP. They told me they never got forms from my doctors office and they only follow up with the doctor once a week. I got off the phone and called my doctor. they infact have send them the paperwork 3 times. They sent the paperwork again. I called Lindcare back 2 hours later. Yes they do have the paperwork they will submit to insurance for approval. 2 weeks later still no call. I log into my insurance and find it was approved 2 DAYS after i spoke with someone at Lincare. I call back and no one answers. Here we are 6 weeks from the start and STILL NO CALLS FROM ANYONE AT LINCARE!!!!! I call again. Spoke with Phil who didn't care I was over 6 weeks in to this and no one called. Transfered me to Chris she scheduled me for today (10/9/18 @3:00 pm). A CPAP Machine is requried for a person to sleep. I stop breathing when I sleep. I could actually die from NOT having this machine. It has taken ME calling them for over 6 weeks to get what I need so I DON'T DIE WHILE SLEEPING!!! This is NOT how you should be doing business. Customers should not have to constantly call and complain before anything happens. read more