After 13 phone calls, three letters (which were never replied to) and working with Washington Attorney General's office and BBB, my advice is to stay away from Lincare Incoporated and any of its offices - as they all bill through the main offices.
We prepaid for an oxygen machine for one month. It was returned within the month. Since then, we get two different bills from two separate groups at Lincare each month for the oxygen tank with new monthly charges on it. (Remember we prepaid for a month and only had it for a month, so we owe nothing.) However, the charges for services not rendered or requested increases every month by 115 dollars.
I have called them 13 times. 5 times they told me it was resolved. With over 8 promises of phone calls back, they never called back once. Talking with supervisors produces similar results. Their favorite excuses all revolved around the fact that the person we need to talk to is not avialable now - either timezone - sick - vacation - out on a call etc.... Twice, I have gotten them to admit was returned, and that the have the equipment - all to no avail.
Even though I am in Washington, some of my bills come from Atlanta office, I have written them letters, and they cannot bother to respond.
To paraphrase Judge Aquilina, I would not even let my dog use Lincare.
Don't say you were not warned. read more
