It's no secret I hate their billing office but the local crew js amazing. Super friendly and helpful. I had a nice visit with them and they set me up with my new device. The local office gets a 10 and the billing and customer service side gets a negative. The ordering center gets full marks as well. read more

See all

Absolute worst customer service. They refused to submit a device to my insurance for approval, because they didn't think I could read my own policy. I begged them to try and they refused. Put me in a terrible bind, and my wellbeing at risk. If you have a choice, choose another provider. They were wrong, of course, found another provider to fill my prescription. read more

Horrible customer service. Rude and argumentative receptionist. She implied that I lied about an equipment request.

Back in August I tried to rent a car I had the money for cash through my debit and I also had a credit card they were both adequate to rent the car I needed the car to go to New Jersey to be by my son's bedside it was dying I had to go through a unbelievable credit check which I thought was ridiculous because I had the money to rent the car and my credit card was good and my debit card was good and I really felt that I was being discriminated against how in the hell are you going to go to rent a car I've never heard of anything like that in my life my grandchildren can rent a car with no job so I don't know whether it's the place of business on Westgate Boulevard or what but it sucks and I missed being with my son he died without me being there and I'll never forget it and I will never tell anybody to use Budget Rent again or at all it's a damn disgrace read more

Indeed application for Lincare was posted at $19.00/hr. I went to interview and accepted job and pay. I started working to find out that I was only making $16.50, I questioned it. The manager of the facility (Melissa) said that it was up to HR to handle the situation. I spoke with someone through HR for him to investigate my concern and he said that he would get back with me. I never heard from him, but the manager (Melissa) texted me stating that they could only offer me $17.00/hr. I accepted it but I didn't get it my pay remained at $16.50. Not to mention all of the wrongdoing of the facility and how they treated the customers. Without care and dignity as you thought they would, they are more concerned about the insurance coverage and getting paid even with deceased patients. I know there were many times I took old machines and gave to another patient after management telling me to do so and the machine didn't even work. They gave the customers the hardest times ever because they all have poor customer service. FDA showed up and they would all try to get things in order and run and hide because they knew things aren't in order also making all kinds of fake paperwork to try and match things up just to get by. Those who sit behind the computer and do all the paperwork do not care about the ones actually out in the field getting the job done. This is by far the worse place I could have worked for. I do not recommend no one to work here. read more

Tracee was awesome, very informative and professional, super nice, we could be great friends

They did not live up to agreement and tried to gouge me and the insurance company for the same CPAP unit that can be purchased for 1/3 online ! Beware !! read more

As far a medical supply companies, none of the supply companies earn high marks for customer service. The company site in Greensboro is easy to find but their phone system is managed by a call center, and getting through could take 4 tries with several disconnects only to find them "at lunch". When you do connect, they are professional and concerned with service. The CPAP equipment has less than stellar reliability. The ResMed AirSense 10 CPAP Machine with Heated Humidifier is a main stay machine offered by Lincare and Apria alike. When it works, it is fine. Its reliability seems to last on six~9 months before it starts erratic behavior. Lincare gave me a new machine last time, no charge. This second unit is now erratic as well. My contract was under warrantee and Lincare replace it again. Lincare delivery of durable goods, however, is excellent. I deal with Justin and he is great and very helpful Good Luck read more

I had complications with surgery so could not put weight on my right hip for 3 months. Lincare delivered a transport wheelchair. I had to put together and discovered that it had 2 right foot rests. I immediately called them and was told they would call me back. I had to call 5 more times then they said I had to contact the manufacturer. I have called and written to the corporate offices for over 5 years and I still have a transport wheelchair with 2 right foot rests. Neither Lincare nor the manufacturer responded nor corrected the situation. Why should they,- they both had their money and I have a useless transport chair. read more

I never felt like a valued customer! My agent,Tracy was very nicer initially but once I signed On the dotted line I got treated like crap . I should have known there was Something amiss when there was no email voicemail or text message That they can be reached at . I was continuously On hold forever when I was on the phone . I would give them three days to call me back and then when I called again It was not a big deal To them . I worked in customer service for many many years and this Is a business I would stay far far away from . And I really have to mention that Once I had advised them that I was moving to another Supply Company Not one person I interacted with and there were four all together Asked me why I was moving To another company . I actually returned my CPAP machine to them And the person on the phone the person I gave the CPAP machine to nobody and anytime ask me why . Well maybe one of them will read this review and realize that they could have stopped this By showing a little compassion And caring and just genuine Good customer service . read more

The service from Lincare, Inc at 301 Pomona Dr, Greensboro, NC was exceptional. The doctor's orders were faxed to the local office at 4:00 PM and we received a return call at about 7:00 PM (after hours.) We explained that we needed oxygen ASAP. Amanda asked if we would like a Lincare tech to see us that night or the next morning. Since it was already getting late, we opted for a morning consultation. Kevin J arrived late morning with everything we thought we needed and much more. He was exceptionally kind and compassionate with my mother-in-law. Kevin got everything set up and answered our questions, as well as explaining how the equipment works. We could not have had a better experience. Kevin is an excellent ambassador for Lincare. read more

When you call them , the phone is either forwarded to the Virginia Beach office or the National customer service number. The only way I have reached them is having the Virginia Beach office send them an email explaining my situation. read more

My doctor sent over a Rx for a CPAP on 12/17/18.Lincare called me on 12/18/18 to tell me they had my RX. I didn't hear back from them. Today 1/4/19 I called them and the lady said she would call me back before the end of the day. Guess what? I got no call back. I am very displeased with this company's lack of attention to my medical needs. I will be contacting my doctor on Monday. It's 2/8/19 and they still haven't filled my RX. They called once to tell me how much it will cost. Then nothing. That's after I called the office in Clearwater , Florida. read more

I've had good experiences here. Had to switch over from the RDU location due to a move. Andy especially has helped me out a lot, really in just explaining the process and taking the time to make sure my equipment and therapy is set up in the right way. He really cares about his patients and is very knowledgeable. read more

Lincare has caused me so much stress that I sit here now in tears from the anxiety that they have caused me. First off no one there, not one person, ever returns a phone call. I have left many, many messages that required a return call and not one time has anyone there returned a call. My monthly bill is never correct. I have to call them EVERY month to get it straight and then next month it's the same thing again. I have now been waiting for 3 weeks for a BIPAP machine. I would not recommend this business to anyone for anything!!! Very bad service on all levels!!!! read more

My husband was a patient that needed their oxygen concentrator. He died Jan 4, 2018. They sent out bills for his equipment even though he never had to pay for it's use. After he died, I called and let them know the concentrator was no longer needed and that my husband had died. I heard nothing else from them until a few months later when I received a bill. I again tried contacting someone about my husband's death. Still no response except bills. I JUST received yet ANOTHER bill and a threat to send the account to a collection agency. They expect $2645 for a concentrator that is not being used. read more

Lincare - Medical Supplies Near Me - Greensboro, North Carolina

Absolutely TERRIBLE service. Somehow they canceled out my insurance (of course right at end of year how convenient) and told me they would fix and call back next week to order. Call back today and same bullshit message. Very obvious they do not care about their cleints and just make up stuff to get off phone. WARNING - DO NOT USE THIS COMPANY!!!!!!!!!!!! read more

I have been receiving my bi-pap supplies from Lincare for several years now. I just called them to update my information and order new supplies since I just moved. They insist I never was in their system. Now I have to start over with another company, locate my sleep study, make a new appointment. I recommend Advanced Home care in Burlington. I have had a good experience in the past when I needed medical equipment. read more

Have been repeatedly frustrated with trying to order CPAP supplies through them. Every time it takes weeks and multiple phone calls and visits. Each person I talk to tells me a different story. Usually I am pretty patient, but it's not worth the frustration. read more

This place is a train-wreck just looking for a place to happen! They are NOT customer service people, nor are they professional or responsible. I stuck with them for 3 years but when I asked for a new replacement mask and was told they couldn't order it because the district manager didn't like to order new stuff! Hello! My insurance is going to pay for it! Hello! I am the customer! Hello! I AM NO LONGER YOUR CUSTOMER!! read more

Unbelievable level of customer service yesterday! Arrive in Greensboro from CA Tue night only to find out my CPAP would not power on. Contacted the office and George and Andy took care of me. Super fast and friendly. Left with a new device and better knowledge of the features available for my machine. Keep up the great work! read more

i am not vfrom california i live in nc and was getting my oxygen through lincaire my portable one quit working sunday called them on monday morning said they would call back no call same thing today no call back i have been stuck at home for three days this was the greensboro store think i will look for another company read more

aka Adult & Ped Specialists. Don't be fooled by the name. These people are not "specialists" in any sense of the word. Be prepared to constantly call and argue any time you need something or have a problem with your bill. They do NOT return phone calls; they tell you that items and services are not covered by your insurance after you have verified with your insurance that you are covered. They say they will be at your home at a certain time, but don't believe it; they may just show up two days later totally by surprise. More people need to write real reviews on here to give this company the very low rating that it deserves. If your doctor suggests this company, you should ask for a second suggestion (and go to those people FIRST). read more

It is impossible to reach Lincare by phone to request service or supplies for BIPAP machines. Calls are placed on hold and never answered. Unfortunately the seem to be the only medicare approved supplier in the area, but their service is terrible and medicare should cancel their contract with Lincare, which is taking the insurance reimbursements without any service. Avoid dealing with them if at all possible. read more

Had read a few dated reviews on Google, but after first, and lengthy, meeting w Justin, I was very pleased w knowledge and patience and would recommend. read more