Since all of these reviews are at least a year old, let me give you a more recent experience. We booked a limo for a concert at PNC Bank Arts center in NJ last night (8/30/2014.) I booked the limo back in February, and I was very explicit in what I was looking for, in terms of dates, times, and limo (14 person Cadillac Escalade.) Right off the bat, the confirmation e-mails I received had the wrong dates and times, and there were hidden fees included that were not supposed to be according to their original quote. My attempts to contact them were ignored, and I finally got the right confirmation e-mail from them seemingly out of the blue one day. My booking and confirmation experiences alone should have been enough warning for me to look elsewhere for a limo, but the price was better than anywhere else, and online reviews were generally positive, so I overlooked the bad booking experience.
I confirmed with them three times verbally over the next few months, the most recent being last week, all details of the booking, once again stressing the dates, times, locations AND LIMO.
Yesterday, our driver shows up a half an hour early. That would have been fine, but he claimed to me that he was right on time, and shows me the booking (which is surprisingly, now INCORRECT.) No real issue, since he said he'd just extend the time because I had the original confirmation to show him.
Then I go outside to find not the Cadillac Escalade I'd reserved, but instead, a run down Ford Excursion. The Excursion is NOT an Escalade. The seating is divided into two sections: the normal "stretch" section, and a separate cramped bench seat in the back. What that meant was that at least 3 of our party were not going to get the "limo" experience--instead, we were cramped in a small seat that didn't even allow us to put our feet flat on the floor.
Upon questioning the driver, he absolved himself of responsibility and said it's what he was told to bring. I told him he needed to correct the situation, and he called Limo Today and spoke to Glenn (the owner, I'm assuming.) Glenn said that the Escalade had been in an accident the night before, and the Excursion was all that was available. I'm calling BS on that, because I've heard nonsense like that before. Glenn also happened to be at a party, and told the limo driver that he hated dealing with stuff like this, and to just tell me they'll give me an extra hour. I forced the driver to let me speak to Glenn, and he basically gave me the same story. He said that someone was supposed to let me know about the change that morning, but no one had.
So we had no choice but to take what was there, or drive separately. So we took the limo. Once inside, it became apparent that the limo hadn't been maintained at all. It was filthy, falling apart, and the floor vibrated badly the whole trip. The linings were ripped, mirrors were missing, and there was black sludge dripping from the cup holders. I'm posting those pics to other sites.
Limo Today forces you to pay before you leave, so I'd already paid for the limo AND tip ($135) before going out to see the limo, and let me tell you, this driver did not deserve a tip. He chimed in with us about how bad Limo Today is as a company, and said he's quitting anyway to pursue his dream of becoming a garbage truck driver. His attitude was arrogant, condescending, and downright rude. Glenn, on the other hand, comes off as a nice guy, but he's a shady liar who is not concerned with customer experience.
My advice is to stay far away from Limo Today, or any company that outsources their business to Limo Today. read more
