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Lime-Light Dance Studio

5.0 (1 review)
Closed • Closed

Services - Lime-Light Dance Studio

Group fitness

Virtual fitness classes

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2 years ago

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Exceleration Tumbling and Cheer

Exceleration Tumbling and Cheer

(1 review)

My daughter had a good experience as far as the actual class went but when came to a…read moremiscommunication with billing, I was very unimpressed. I received an email that stated "2018 summer schedule". It was my understanding that after the Spring performance, I would have to re-enroll my daughter for the Summer session. I realized 2 months after Summer session had started that I was being charged the monthly rate although my daughter had not been attending class for over 10 weeks (20 classes). I called to see how to get refunded, spoke with owner, who was very unprofessional in her tone with me. She stated that it's clearly said in the waiver that auto-pay would always continue and that I had received an email stating that (again, I thought summer session was a completely different session, they even changed the days and class times). Again, even though the email was sent, I didn't read that section of the email. A total miscommunication. I felt like my daughter was just a "paycheck" to them. None of the coaches ever thought to call and check on her status when we hadn't attended 20 classes in a row. I was told that they couldn't keep up with calling hundreds of students if they didn't show up to classes because often parent's pay throughout the summer to "hold their kids spot". (Although I called a week before classes started last fall and got her straight into a class). But the owner was very rude, defensive and unprofessional on the phone with me. She stated she would not be refunding me my money. Again, I understand that I "signed" a waiver. But from a business/customer service aspect, I had a horrible experience. The whole point to my review is, my daughter did improve with her tumbling, but ultimately, they didn't care to check on her status all throughout the summer when she wasn't at class - but continued to charge me $80 a month. I feel as though, the "coaches" need to create a level of "care" for their students. If you played a sport, and you didn't show up to 20 practices in a row, your coach would check on you. I will not be recommending anyone to them. Point being, you cannot talk to your customers like I was spoken to.

From the owner: Exceleration Tumbling and Cheer offers Tumbling, All Star Cheer, and Pre-School Gym classes. We are…read morededicated to building skills in a fun, positive environment through small class sizes, team building, and dedicated coaching. Our All Star competitive cheerleading squads have received several local and national awards, including a 1st place title at USA Nationals. Our facility features a full competition-sized floor, tumbl track, and tot area. Our central location in south Orem is convenient for students from Provo, Orem, Lindon, and surrounding Utah County areas. Call today for a free trial class!

Dream Gymnastics Academy

Dream Gymnastics Academy

(4 reviews)

It's sometimes hard to find a place for a six year old to have a birthday party....that's when I…read morefound out about Dream Gymnastics Academy. They have 2.5 or 3 hour party options. The kids had a great time. They offer all the full gymnastic equipment along with trampolines and a foam pit. The teachers on staff are there to assist and lead the group in activities such as a obstacle course. It's a great for large groups. To top off the ultimate birthday experience, they have a party room to celebrate and decorate at your discretion. We had the room in a My Little Pony theme. It was such a hit. The best part was no clean up for me. The staff was friendly, attentive, and fun. I had many parents tell me their child had an awesome time. We may have to have another party here again!

I still have my two kids in class, I will stop it soon as they refund or at the end of the months,…read morebecause: 1. The first day was trial class and the class after I enroll my kids and paid in the middle of class. In these 2 class, no one told me my 3-year son is required to put on the mask, but the class after I paid they force the 3-year boy to put on a mask! They tight a big mask on his mouth and he was wondering what's going on! He left the class after a few minutes and no one care. I respect if it is a rule, but they need to follow the rule even in a trial class if they are honest with customers! They should talk about rules before enrollment if they are honest. 2. The second week they charge me for the second month! I authorized them for autopay but not for any the time they like to charge me! They refunded that but I'm wondering how they manage the processes! The front desk guy? She has her own world let's don't talk about that. 3.Unlike other classes that my kids are in, they did not inform me of the holiday. I just came in and see the doors are open!! but no one is in! Forget why the door was open but about class, later they said we had some signs on the wall about the holiday! Good job, but I was thinking they are a normal institute like other ones! I'm receiving texts, emails, or call for any change from my kid's school, swim, and dance classes. Here looks like they follow different norms, just tear the calendar to see when it's time to charge!

Lime-Light Dance Studio - dancestudio - Updated May 2026

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