Limbwalkers Tree Service pressured me into paying before all work was completed. Once they had the money in hand, they refused to return and do the work they had so strenuously assured me they would do. Rather than keeping their word and trying to make things right, as any reputable business would do, Limbwalkers has chosen to turn their back to me and try to lie their way out of it. This isn't a case of miscommunication, nor is it a misunderstanding. There is no doubt in my mind that this was done deliberately. Limbwalkers knows exactly what the truth is. They knowingly and blatantly lied about it, and the story they fed to the BBB is little more than pure fiction, citing a contract that never existed and flat-out lying about verbal and digital communications. The "contract" they're trying to hide behind is their initial proposal. It was never agreed to and it was never signed. That's no contract. They know that. I inquired about a contract on their first day on the job and they just shrugged it off. Now we all know why. I suggested that all parties submit to a lie detector test to ascertain who is telling the truth and who isn't. Limbwalkers ignored that suggestion. That says it all, doesn't it? If you think it can't happen to you, believe me, it can. These people did it to me and they can just as easily do it to you. They've even contradicted their lies with other lies. They can't keep their lies straight. For all their lies, distortions and other trickery, they cannot escape the fact that they took and kept money from me for work they then refused to do. I first caught these people in a lie when they were initially pitching their proposal and that set off a red flag. Foolishly, I gave them the benefit of the doubt. Monumental mistake.
These people show up when they feel like it and disappear when they feel like it, with zero consideration for the customer. Even when they'd call to say the crew will be there on a specific day and time, with rare exceptions, they didn't show up. No phone call, no explanation, no apology... nothing. I altered my schedule to make sure I was home and available when they were supposed to be here. Limbwalkers' unreliability and inconsiderate behavior wasted a great deal of my time.
I paid them an extra $3,000 to fill the ground-up stump holes with top soil. They didn't use anywhere near enough topsoil. As soon as the ground settled, there were depressions at every stump location. Money wasted.
They were supposed to clean up all debris when they finished. In the areas that were out of sight from the house, they just blew the debris under the remaining trees and left. I'm still picking up wood chips from that area and other areas Limbwalkers supposedly cleaned.
Their vehicles left wheel ruts all over my property. Being nicer than I should have, I only asked them to repair the worst of the damage. They assured me that they would, but that, too, never happened after they got their hands on the money. I tried to be accommodating to these people, but the more accommodating I was, the more they took advantage of me. I have never been treated worse.
Some trees were cut in half VERTICALLY. It looks ridiculous. When I asked why this was done, I got a vague non-answer. If they think they were setting me up for more work in the future, they couldn't be more wrong! It seems to me that these people know just enough to talk their way into getting a job, but when it comes to actually doing the work, they're just guessing.
This is a case where the low bid ends up being the most expensive. It'll cost me thousands of dollars to finish the work Limbwalkers reneged on, to fix their mistakes, and to repair the damage they caused to my property. For me, Limbwalkers Tree Service was a nightmare, a manifestation of every horror story I've ever heard about bad contractors. Taking advantage of anyone is low enough. Taking advantage of a senior citizen with a known heart condition is as low as it gets. It's downright despicable! Clearly, I wouldn't recommend Limbwalkers Tree Service to anyone. There are lots of honest, ethical and knowledgeable contractors out there who truly care about the quality of their work, and genuinely appreciate their customers' business. It just takes one bad seed to give the whole industry a bad name. Limbwalkers is the worst run company I've ever had the misfortune of dealing with, and unquestionably the most dishonest. Character counts! Look elsewhere, you can do infinitely better than Limbwalkers Tree Service. You'd be hard-pressed to do worse. read more
