I gave this place a call to inquire about a massage, they answered the phone in an unprofessional…read moremanner which concerned me and led me to hanging up. This resulted in them harassing me to the point I had to block them, when I answered one call and told them to stop the guy laughed and asked what was wrong. Avoid this place at all costs.

ALERT! ALERT! ALERT! Extremely Unprofessional, Unsafe, and Misleading Experience - Serious…read moreCompliance Concerns I have been a regular customer at this place for nearly two years, which is why this experience was especially disappointing and alarming. I booked and prepaid $100 for a deep tissue massage through their website, which explicitly instructs customers to arrive 15 minutes early. I followed that instruction exactly. Despite this, I was told by a staff member to wait outside, and I was left standing there for 15 minutes. Only after someone remotely opened the door did a man who appeared to be the owner arrive. When I referenced their own website policy, his response was dismissive and unprofessional, stating that there was "nothing wrong" with me waiting outside. This alone reflects poor customer handling and disregard for their own stated procedures. Unfortunately, the service itself was far worse. I clearly filled out the intake form indicating significant stiffness in my shoulders and back, requesting focused work in those areas. Despite paying for deep tissue, the person who normally sits at the front desk performed the massage and spent the first 30 minutes lightly stroking my back, providing no therapeutic pressure whatsoever. When I explicitly asked him to work on my shoulders and muscle knots, there was minimal response. He failed to properly use oil and even attempted to massage through the blanket, including on my legs, which is completely inconsistent with deep tissue standards and basic massage protocols. This is not what was advertised, not what was paid for, and not what was agreed upon. The most concerning part came later. After I again asked whether he intended to work on my shoulders, he left the room, returned with an unknown substance or item, and applied it to my shoulder without any explanation, consent, or warning. I was never told what it was, what it would do, or whether it was appropriate for my condition. I am now experiencing visible bruising and a burning sensation, which I have documented with photos. From a consumer safety and compliance standpoint, this raises serious red flags: -No informed consent for a treatment applied -No disclosure of products or techniques used -Apparent misrepresentation of a "deep tissue" service -Lack of basic professional standards and client care -Potentially unsafe practices resulting in physical injury Due to the severity of the bruising and lack of disclosure or consent, I am currently exploring legal options and seeking professional advice to investigate the injury further. Additionally, during previous visits, the front desk staff repeatedly pressured customers to leave reviews, which now makes it very clear that many of the existing positive reviews are likely the result of review solicitation rather than genuine experiences. This was not just a bad massage; it was misleading, unprofessional, and physically harmful. I strongly advise people to be extremely cautious. If you value your health, safety, and hard-earned money, consider going somewhere that follows proper professional standards, respects informed consent, and delivers the service they advertise. I regret trusting this place again, and I will not be returning.

I feel so lucky to have found this place! Lucy is absolutely amazing and you can tell she cares…read moreabout her customers and gives such personalization to her massages. I actually felt rejuvenated!

Not Deep Tissue as promissed, does not follow instructions as agreed to, 1 hour session was…read moreactually 54 minutes. I Did receive $10 Discount for first time customer but does not offer a Military Discount at amy time. The room was not heated and I so cold I was shivering most ot the time. Not a good experience.

My mom and I went in and got just a 30 minute massage and it was actually amazing. We got like the…read moreWORKS! I normally don't feel like there's ever enough pressure or deep tissue and this truly felt amazing. We loved it and want to come back during our short trip here in KC! Could not recommend more! They were very clear on price and tip on their paper. Anyone who has been confused about that did not read the paper they show you for price!

Not a professional attitude at payment time. This lady tried to negotiate a bigger tip and acted…read morelike it was mandatory! I should have not gave her anything when I was told $30 was not enough and don't come back! She was very rude and inconsiderate!!! Because I wouldn't give her at least a $40 tip she said don't come back! On top of that my 1 hour massage lasted 50 minutes. $103 for 50 minutes! They won't get my business anymore! Very rude and hateful!

Amy is Awesome, KC Massage is clean, professional, relaxing, & affordable for the quality of…read moreservice provided...Highly recommend...

I went for a couples massage & had a great experience! They took their time & made it super…read morerelaxing. Clean & good pricing!

Excellent massage. She stayed 20 minutes after closing to give me a full hour massage. She spent a…read morelot of time on my neck, shoulders and head, where I needed it.

Completely rude and dishonest. I bought a simple foot massage for my husband for the holidays. I…read morecalled four times, was hung up on all four times. Twice I was offered ONE opening, on a Monday at 3:30pm. The fourth time I called, the employee blamed the phone and laughed. There are far too many massage vendors in the metro to bother with dishonesty and rudeness.

Everything about the the massage was incredible you shld go try it yourself. One of the best…read moremassages I ever had

Found this to be a rather affordable place to get a quick half hour massage so I took to their…read morewebsite to book an appointment. I booked an appointment for 1:30pm and started to get ready to leave. At 1:06 I was getting ready to leave when they had called me and I was not able to answer because I was getting ready to leave. I arrive for my appointment at the scheduled time to find a locked door. I called the number back and she answered saying she tried to call and email but it was my fault I was not able to be contacted. I check my email and she emailed me saying she had another appointment and I needed to pick a different time. Not sure what the point of "booking" is if it is not a reserved time. Hate to leave bad reviews of places I have never been to before but seems some work on the website is in order if booking does not reserve your time. Probably going to find somewhere else to go next time.

Body massage was awful. The masseuse had long nails and was scratching me while rubbing down my…read moreback. Kept focusing on my spine and tailbone and when I told him it hurt he would just do it in another area. When I got home my back was already bruised and had broken capillaries. I couldn't relax cause I was bracing for each area he was going to do next. I'm sure the reflexology foot massages are better but I would never go back for a full body. Front desk lady also was pushy about tipping and when I brought up my concerns she said there was nothing she could do. A positive: they could get me in right away at 7:30

Place is very clean. I cannot speak highly enough of the…read morestaff. I called one hour before closing time, and they didn't even hesitate to accept my appointment for a full body massage. They even stayed open late to extend my appt. from 60mins to 90mins. Overall, Excellent customer service! Prices are very reasonable. Ample parking available. Really happy I gave this place a try. I'll return each time I'm in the metro area

Great place to get an affordable massage! They tailor to your needs!…read more They do not speak much English so it is best to book online and enter in any 'special accommodations/areas to work' because they get that in their language and follow your requests! They are so kind and friendly! I've been once by myself, loved it so came back with My husband for a couples massage- you leave relaxed and rejuvenated! We will be back!

I didn't know this place exist if it wasn't for Yelp or Groupon. Wanted to relax and tried a new…read moreplace out. This place only accepts appointments and if you have a Groupon deal, definitely mention it. My appointment was for 10AM and right now they have construction out front so it was hard to tell where it was located thank goodness, I read on Yelp that it was in a strip mall. It's clean and looks like the owner and wife works here. They barely speak English but as long as you tell them who you are and they should have you down. They started right away. I had the guy name William and he showed me into a room. This is one of those places where they want you to strip down to your under garments. I'm not really too comfortable and it helps that there a sheer blanket and towel to cover you up and you will face down first 45 mins and the last 15 mins facing up with a bigger blanket. The Groupon I had was just ONE hour massage. So when he started it was weird like he just went for it and I just wanted to tell him my concern cause I have tensions in my neck, shoulders and upper back. But he just pressed my spine and went down and the whole time it was DRY HANDS. It was not a typical massage I'm used to. He barely massage but more pressure points all over the body. I couldn't stand the dry hands against my back and skin. Finally I heard him got lotion and it was COLD and massage that on my back. After that, it was a VERY HOT TOWEL on my back. This is like a rollar coaster ride, couldn't tell what's going to help next. When I finally faced upward, he untied my hair and started massaging my forehead, ear and then my scalp. Ummm, not really a fan of that... felt like it was scratching my head. and then massage the limbs and when he was done he would lift my left and drop 3 times. I was so glad it was over. I'm not sure this massage is for me. I did tip them after the massage. They gave me a tiny cup of water to drink so I can get rid of toxins after the massage. Then the lady walked out from another room and asked if i tipped before I reach the door out of there, I was like yes. Her husband looked at her and she apologized. I felt like I shouldn't be asked to tipped. Felt very odd now. If you don't care and want to try a massage that is different this is a place for you. I more of a person who like the deep tissue or Sweden type where they work the muscles more than the points.