ALERT! ALERT! ALERT! Extremely Unprofessional, Unsafe, and Misleading Experience - Serious…read moreCompliance Concerns I have been a regular customer at this place for nearly two years, which is why this experience was especially disappointing and alarming. I booked and prepaid $100 for a deep tissue massage through their website, which explicitly instructs customers to arrive 15 minutes early. I followed that instruction exactly. Despite this, I was told by a staff member to wait outside, and I was left standing there for 15 minutes. Only after someone remotely opened the door did a man who appeared to be the owner arrive. When I referenced their own website policy, his response was dismissive and unprofessional, stating that there was "nothing wrong" with me waiting outside. This alone reflects poor customer handling and disregard for their own stated procedures. Unfortunately, the service itself was far worse. I clearly filled out the intake form indicating significant stiffness in my shoulders and back, requesting focused work in those areas. Despite paying for deep tissue, the person who normally sits at the front desk performed the massage and spent the first 30 minutes lightly stroking my back, providing no therapeutic pressure whatsoever. When I explicitly asked him to work on my shoulders and muscle knots, there was minimal response. He failed to properly use oil and even attempted to massage through the blanket, including on my legs, which is completely inconsistent with deep tissue standards and basic massage protocols. This is not what was advertised, not what was paid for, and not what was agreed upon. The most concerning part came later. After I again asked whether he intended to work on my shoulders, he left the room, returned with an unknown substance or item, and applied it to my shoulder without any explanation, consent, or warning. I was never told what it was, what it would do, or whether it was appropriate for my condition. I am now experiencing visible bruising and a burning sensation, which I have documented with photos. From a consumer safety and compliance standpoint, this raises serious red flags: -No informed consent for a treatment applied -No disclosure of products or techniques used -Apparent misrepresentation of a "deep tissue" service -Lack of basic professional standards and client care -Potentially unsafe practices resulting in physical injury Due to the severity of the bruising and lack of disclosure or consent, I am currently exploring legal options and seeking professional advice to investigate the injury further. Additionally, during previous visits, the front desk staff repeatedly pressured customers to leave reviews, which now makes it very clear that many of the existing positive reviews are likely the result of review solicitation rather than genuine experiences. This was not just a bad massage; it was misleading, unprofessional, and physically harmful. I strongly advise people to be extremely cautious. If you value your health, safety, and hard-earned money, consider going somewhere that follows proper professional standards, respects informed consent, and delivers the service they advertise. I regret trusting this place again, and I will not be returning.

Creepy cheapos. I bought a Groupon for a couples massage, and called them ahead of time to request…read morea female masseuse for my girl. - They tried to upcharge me $50 for that. - Then tried to sell me a separate package for her and insisted on a guy massaging her. - Then made it difficult to schedule the massage by stating that most days were unavailable for Groupon customers. - Then redirected me from phone to "email support" even though it's just two people working there. Go there if you want to be nickel and dimed to death. They just want you to buy the Groupon and not show up. Also read the other reviews about women being groped.

My mom and I went in and got just a 30 minute massage and it was actually amazing. We got like the…read moreWORKS! I normally don't feel like there's ever enough pressure or deep tissue and this truly felt amazing. We loved it and want to come back during our short trip here in KC! Could not recommend more! They were very clear on price and tip on their paper. Anyone who has been confused about that did not read the paper they show you for price!

Not a professional attitude at payment time. This lady tried to negotiate a bigger tip and acted…read morelike it was mandatory! I should have not gave her anything when I was told $30 was not enough and don't come back! She was very rude and inconsiderate!!! Because I wouldn't give her at least a $40 tip she said don't come back! On top of that my 1 hour massage lasted 50 minutes. $103 for 50 minutes! They won't get my business anymore! Very rude and hateful!

Good massage, very nice woman. Will definitely be a repeat customer. Works out of her apartment.read more

I have been a client of Solaris Massage for many years. It has always been a wonderful experience…read more All the therapists have been quite wonderful. I have had many aches and pains, which have been healed at this place. I'd go so far as to say my visits here have changed my life - in a very positive way! Prior to COVID-19 I was a regular client, seeing Kip approximately one time per month. Needless to say, the pandemic put a halt to many things, including massage. This, along with so many other things about the last year, was very sad. As things have begun to open up, Solaris Massage has also reopened its doors. I was able to return and have a massage from Kip in the last few weeks, and once again, I left refreshed and recharged. Solaris Massage looks as good as ever and the staff is taking the proper precautions to make sure you are comfortable and confident in their facility. So, cheers upon reopening, and anyone who needs a massage should give this place a try!

I love this place! Best atmosphere and fantastic massages! I've been coming here for 18 years!…read moreYou'll be glad you did.

I had a very nice and relaxing massage here. It was much needed and in the perfect location for me…read more The small lobby area had infused water available and there was nice music playing during the massage. The place itself was a bit hard to find but I figured it out. My masseuse was kind and let me know about other things that may be of interest and help to me if I were to decide to return.

Very rude customer service. Is not customer friendly. Does not return calls in a timely fashion…read more Had an appointment with them but quickly cancelled due to rude customer service. Questionable business establishment located in unusual building, not very well marked business, no signs for business, no receptionist. Very seedy looking.

Ana did not show up for my appointment and made some weird excuse that I canceled. Very awkward and…read moredisappointing.

What a wonderful massage - Deep tissue, relaxing and comfortable environment! I was having issues…read morewith my shoulders and this took care of it!

Claudia is so knowledgeable and very inspired. I've struggled with back pain since I was a teenager…read moreand have seen many medical professionals for it. Claudia knows how to relieve the pain better than any other medical professional I've seen. She is great at making you feel comfortable. I feel so blessed to have found her; every time I finish a session with her I feel a million times better!

A different type of massage than what I anticipated. While not unsatisfied it was just not what I…read morewas looking for. The use of a lot of vibrating equipment and deeper punching hand held equipment seemed strange to me.

Paula is hands down the best masseuse I've been to. I have had issues with chronic shoulder and…read moreneck pain that no chiropractor, acupuncturist, or other masseuse has been able to alleviate. I've noticed that after I visit Paula, after she works out the multitude of knots that have accumulated in my upper back, shoulders, and arms, it's as if she has freed up my body's innate ability to heal itself, as it jumpstarts what seems like a stopped/plugged up ability of my body to heal that occurs when I operated for too long in major stress mode.. "Healing Hands" is great description for Paula's work. NOTE: She also doesn't talk through the entire massage, like some masseuses do, which I think is totally odd and disruptive of my process of relaxing into the massage. She is personable at the beginning and after the massage but speaks only to make sure I'm doing ok. I live in Kansas but make the drive to MO just to experience this woman work miracles.

This woman should have business lining up out the door. I get massages typically monthly in LA and…read morefound myself needing one on my travels to KC. My last trip here I called three places and no one got back to me. So this time I called Paula and booked it next day. She is located inside a lovely salon (Salon Ritz) cottage in Independence. The room is spacious and nicely adorned. The room was a bit cool but the table is heated so I was perfectly toasty - ready to fall asleep. I am used to deep tissue/sports and she did not disappoint. She provides a great deal of even, consistent pressure and worked on my neck pain. I fell in and out of sleep for 60 wonderful minutes. Like the other review, I also appreciated that she didn't talk during the massage. I wish she had a website but then she would be more popular and I couldn't get a next day appointment!