We have had Lily maid now for about two years. The service is on time, does a perfect job of cleaning and goes beyond required. I highly recommend them to clean your office or residence. Great people too. read more

I was very disappointed when they cleaned my place, they charged me extra and only polished what I had already cleaned.

This was the first time we have used Lily Maid to clean our home. Gwen was the young lady that did the cleaning, arrived on time. She came prepared to clean and jumped right to it. Gwen was very nice and pleasant. She did an excellent job and we will request her on our next cleaning. read more

I used this service and it looked like nothing was cleaned. A few items were put back but I honestly could not tell if they had really cleaned. In fact my stove top was still dirty and the counters still had food crumbs on them from the mornings breakfast. I definitely will not think twice in never hiring this service again. Price point it's a lot for the less than service this company provide! 1/10. read more

My apartment complex uses this service to clean, and they did a terrible job with ours. They billed us for 11 hours of cleaning for an empty one bedroom apartment that had already had the carpet and walls cleaned. When we asked about the overcharges they claimed it was "extremely dirty" and needed to be "mopped 4 times". My whole family works for rental properties and manages cleaners, and we hire cleaners for 4 hours to clean a whole house! We have a dog so I knew some extra cleaning would be required but not 11 hours! We tried to ask more questions, and they were extremely unhelpful. Even when they contacted us about our reviews they said they don't care to discuss or hear from us more. Would recommend going anywhere else if you don't want to spend hundreds more than needed. read more

Take your money / business elsewhere! Terrible time management. I was extremely disappointed with this service and frankly, I was ripped off. Read on if you want details! I requested a deep clean for my 2200sq ft house. We have 3 dogs and I was upfront about that. They quoted me $180 for the whole job. $35 an hour with TWO girls working on our space. I asked on the phone if they could include the fridge and the stove as well as change the sheets and just get the laundry going. They said it would be no problem. They showed up promptly at 9am and I showed them around and made it clear what my priorities were. Once we seemed to be crystal clear about what I was looking for, I left to take the dog out for a hike. 45 mins before they were supposed to leave I get a call from the office, saying that they wouldn't be done and they needed another hour of time to finish. I was shocked... Yelp humans reading this, I'm telling you, the house was not that dirty at all. I deep clean it myself on my hands and knees every two weeks, we vacuumed just a week ago. Sigh, been a hard week and I just wanted to treat myself this time... I said please have them hustle, I'm on a $200 max budget for this and I just don't want to go over that. I came back and after TWO and a half hours with TWO girls working on the house and they had only clean the floors in half of the house and the two bathrooms were clean. That's it... No laundry. No kitchen, no fridge, no stove, no dishes, no living room, no dinning room, no dusting. Didn't make the beds, didn't even straighten up anything in general on the countertops. I paid $200 for them to basically move like molasses. What a rip off. I could have easily done this entire house by myself in 5 hours (what I was billed for) and 100% wish I didn't throw my money away using this service. $35 dollars an hour each worker?! For what??! Lol I'm not cheap, I was completely willing to pay that for 5 hours worth of work. It seemed like a fair price to me to get a deep clean. But I basically paid $200 for 1/4 of the work to get done. For their workers to be frankly lazy. Slow, unmotivated and bicker with each other in front of me. Still tipped them anyways... but this one hurt. read more

See all

TLDR; I double paid for cleaning because the job wasn't completed the first time. I called Lily Maid Cleaning to have a move out cleaning done for a 5 bedroom 3000 sq ft home I rented. They scheduled me 3 maids for 3 hours. I called two weeks prior to when I wanted the cleaning scheduled. Within that two week period Lily Maid moved my scheduled time two different times due to double booking and not having available maids. I wasn't upset because I was still able to make it work, but I should have taken it as a red flag. On the day of cleaning, one of the maids showed up late and left early. She was called to come back to complete the job, but not only was it unprofessional, it resulted in a loss of 45 minutes of booked cleaning time. Admittedly, I still had things left to move from my pantry and a pile of things in a concentrated area downstairs. I figured the maids could work in different areas while I worked on moving the additional items outside. Instead, one of the maids swept my kitchen for close to an hour while waiting for the items to be removed. They had the newest hired maid work on the hardest bathroom, In my house. This poor girl worked very hard, but I did have to ask her to give it another look as the quality was not up to standard. I completely understand why she may have been grossed out about the experience, but I believe those grievances/jokes should be kept away from customer earshot. There was a level of professionalism that wasn't instilled from training. As we approached the end of the cleaning, the maid who swept my kitchen for an hour informed me that their boss was rushing them to get to their next appointment. After the incident with one of the maids leaving early she then informed me that she was instructed to stay until the job was done. That being said, there was a sense of urgency to move on to the next job, because they left right at the end scheduled time. I did not get a final walkthrough of the house and had to catch two of the maids walking to their cars to say goodbye. At the time I was not upset, because despite what had occurred, I trusted that the job was complete. It wasn't until I went back to the house to finish some patch work that I was greeted by a team of other maids hired by my landlord. They walked and showed me the missed details such as not cleaning the shelves of cupboards and pantry, the fridge, drawers, and other minute details. While I understand the competitive nature of businesses, the missed cleaning opportunities were objectively bad and I wish I would have taken picture to show. These are the things that could have been done while I was moving some items out of the house. Unfortunately, I did not realize that this other hired cleaning team would be taken out of my deposit though which resulted in my paying close to $1000 total for cleaning costs. I called Lily Maid for some recourse and was told that I'd receive a call back. I have not received that callback and at this point I believe it is just a loss for me. I would have been happy with a 100-150 refund, which my previous landlord would have matched, bringing my total cleaning cost down. To note, I would have been willing to pay more for the original job for it to be done correctly. My constructive criticism for the future of Lily Maid: Send someone out to the house for a quote so both parties can have the same expectations. If you have new employees, be in a position to supervise, coach, and train. Dial in your professionalism as a business. read more

These two girls, are the best girls cleaners I've ever had. They do a great job everytime, they're easy to talk to and aleays kind to me, and I'm an old blister!! Veronica and Nykell are awesome! read more

I used Lily Maid Cleaning for 6 months for my vacation home. Each time I personally used the home, I was surprised to find beds not made, pillows on the floor, and when I whipped the floor, my rag was black with dirt and dust. I suffered from revenue loss of my vacation rental from the multiple poor reviews they caused. Despite bringing this to their attention, they still billed me for additional laundry fees and claimed they spent additional cleaning hours which they billed outrageous rates for. Why was I being billed for additional cleaning hours and laundry if my home was still filthy and beds weren't even made? I reached out to the owner and still nothing changed. I again reached out and expressed that I would not be using their service and their additional charges were erroneous and should be removed from the invoice. They added up to $800 in additional fees from the $125 we had agreed to per cleaning. Phillip, the owner, refused to adjust the invoice. I paid them the total of our agreed upon rate and Phillip filed a claim against me over the erroneous charges. Being a non-resident owner, this company took advantage of the situation to increase their bills by a small margin, knowing it was more costly to travel to St. George to dispute the claim, than to pay the disputed amount. If you're a non resident be cautious of dishonest operators like this. I've been using my new cleaning company for 4 months now and have not had one additional charge from them, I visited in April and the home was spotless. Its hard to find someone on the ground you can trust. In the pictures you'll see the dirt/dust we wiped up with one wipe and the condition of the beds when we arrived. Really?? no sheets, yet I was charged for extra laundry fees. The one that was made was worse than my kids make theirs. read more

See all

So glad my hubby found Lily Maid cleaning. Eliza is so attentive to details and listens to the client priorities and not just what she thinks needs to be done. We luve in a rental and this is the first time the bathtub has really been clean! We're on a permanent schedule now. Highly recommend...especially for the holidays..enjoy your family and not cleaning! read more

Lily maid does a very good job of my housekeeping.They are on time with appointments are on time,and they are very efficient

Lily Maid's customer service is top notch! I was upset due to lack of communication on cleaning time and they took care of me immediately. They had agreed on 5 hours and worked 8, but didn't let me know until after they had worked the extra hours so I was really bummed. The new owner called and was so kind. He refunded the difference and gave me a gift certificate for my next cleaning! The ladies did a great job on the cleaning. This is a rental property and the toilets were so dirty I was afraid I'd have to buy new ones but they made them shine like new!!! read more

I have just started using Lily Maids and so far I am pleased with the quality of work. They are always on time and call with any changes, and the text before my appointment is nice so that I can be prepared for them when they come. I am very detail oriented and so far I have not been disappointed. I will prepare another review after they have come a few more times. Shay St. George read more

I'm sorry but you've owned Lily maid service for less than a year. And I would predict that you won't be in business a year from now. You and the truth are complete strangers!! read more

I have a vacation home in St. George, Utah and I used Lily Maid Cleaning to clean our home. They did a great job down to every detail. I felt very comfortable with and will surely hire them again. I would recommend Lily Maid Cleaning to anyone who wants a clean home by a friendly, trustworthy staff. Excellent Job! Elizabeth C. read more

Another positive review for this company. Had A few corrections to make and they listened. I love the two ladies who come to my place. They are doing a fantastic and thorough cleaning. They are here on time as well. I can only recommend Lily Maid for a great job read more

Best cleaning company in St George. They go above and beyond and are so accommodating and trustworthy. They are thorough and accountable, kind and respectful. If you are looking for a reliable cleaning company look no further than Lily Maid. read more

Awesome service! As a guy who isn't a fan of all the tedious cleaning that constitutes a deep cleaning, this was perfect. Total time took 2 hours, but I know it works have taken me more than double that to do it myself. Great service, very professional, and highly recommended. read more

I had my first cleaning with Lily Maids. The two people were awesome and did a wonderful job cleaning my house. They worked hard took instructions well and left my house looking sparkling clean. I was extremely pleased. read more

I couldn't be more happy with Lily Maid! I have been very busy with work, kids, and all the social events that are scheduled during the holidays. I have never hired a maid service before, but have cleaned houses for family and friends for years. Lily Maid is top-notch! Mara and Isis were friendly, respectful of my home and things and did a fantastic job cleaning my 3 bedrooms 3 bathrooms townhome top to bottom in only two hours! I can't tell you how nice it was to come home from a long day at work to a beautifully clean home. I'm hooked! Instead of cleaning up the house, I was able to take a hot bubble bath in my newly scrubbed tub. read more

I must say I'm very satisfied that the owner called to talk and apologize for the unsatisfied services we received and asked if they could return and re-clean my mothers house and no extra charge . My mother is very happy with the work they did and Yes I would call on them again read more

I just purchased a new house, so I requested a deep clean of the entire house by email, including appliances, furniture, carpets, drawers, etc. Over the phone, I made it clear that I wanted the carpets and furniture steam cleaned or shampooed. There were still cracker crumbs and some questionable yellow goop on the loveseat, and dust on the shelf in the master bedroom and light fixtures. Some of the carpets were vacuumed (not all, as shown by the dog hair still thick in the carpets), but they definitely weren't shampooed (when they called me back after emailing them complaints, they said they do not shampoo anything. If I had known this, I would not have requested their services in the first place). The insides of the refrigerators were cleaned, but the outside (where the ice/water dispensers are) definitely weren't touched, the stove top wasn't wiped down, and the washer/dryer were left a mess. The kitchen drawers were full of pencil shavings and hair from the previous owners, although it did look like at least some of the bathroom drawers were partially wiped, but with very little attention to detail (corners and edges were completely neglected). The empty storage closet was also completely ignored, leaving cobwebs and mess on the walls and floor. They did an excellent job on the windows, the hard flooring, the inside of the refrigerators, and vacuuming some of the carpets, but that's really all I've seen that was cleaned well. Being that they were given as much time as needed (I just wanted it all completed within a month with no time limit daily), I was expecting much better. When I emailed them with my complaints, they were very prompt at getting back to me by phone, which was wonderful and very appreciated. I can't remember her name (not Kate, but I believe the other owner), but she said that she would find out when someone would be able to come by sometime today or tomorrow for an hour. She later called me back letting me know that someone would be by in fifteen minutes. Thirty minutes later, no one had shown up. I called (getting the answering machine) to let them know that I would no longer like the person to come by, as I have just been cleaning it myself, and would like a partial refund. I have not heard back from them yet regarding this. The only reason why I am giving two stars rather than one is the efficiency of the customer service. Hopefully I will not have to modify this, pending their response to my last call. They have thus far been very prompt at responding and very kind. They also left numerous gifts cards for places in the area that were very fitting for a new home. However, due to the lack of attention to detail throughout the majority of the home, I cannot give more than two stars for the services I received from Lily Maid Cleaning. ---------------UPDATE----------------- Another woman who works for LMC stopped by shortly after I posted this review. She went over the house and found many more problems I did not even notice myself, such as the floor boards being dirty and the top of EVERY door jamb not being dusted. She asked me if they did anything. She reported back to LMC to let them know what she had seen, but she did not stay to clean, at my request, since we were leaving. Kate, the owner, called me later and let me know that she could not give a refund for the work that had been done since the girls who "cleaned" my home had already been paid. Instead she said the option was to send someone out to clean or just be happy with what I had gotten. Since I now have time limits instead of the previous availability, I requested cleaning within two and a half days since I would not be there after and did not want to inconvenience the person who had helped me the last time. They were able to send a woman, Jen, out for two hours. For only having two hours to do what the others were supposed to do in 12 man hours, she did an amazing job, actually staying an extra hour since she wanted to try to get as much done as possible. At my request, she allowed me to use her vacuum in order for me to help her clean some too. While vacuuming rooms that were supposedly completed by the first cleaning, I found tacks, grape stems, an allen wrench, and other things that would not have been there if the corners and closer than a foot away from the wall had been cleaned. Jen cleaned as much as she could, but, with such limited time, she could not have possibly done what LMC should have had completed the first time. I have to lower my rating to 1 star due to the lack of refund for the poor job done initially. All photos attached are after the first "cleaning." read more

See all

We were moving and hired lily maid to come clean our apartment that we were leaving. We had a deadline that everything had to be cleaned by. They said it wasn't a problem. We scheduled them, the cleaners showed up and we left and assumed everything was fine. We came back later that day to find that the 6 hours we had paid for turned into only 2. Most of the house was still messy including baseboards, window seals, walls, etc. Everything that needs to be cleaned upon moving from an apartment. They later said that there was a scheduling conflict and that's why they left 4 hours early. What ended up happening is that we had to stay half the night to clean what we had already paid them to clean. They require advanced payment so we will most likely not get our money back. If recommend that you find another company and hire then a few days early so that this doesn't happen to you. read more

My wife didn't want anyone to clean out house she said we could do it ourselves. I got it for her as a birthday gift and she was thrilled all the bathrooms cleaned, floors mopped and everything dusted and that was just in the first hour. Couldn't be happier. read more

I called this service to come deep clean my mom and dad's house while my mom was in the hospital and they came quickly and did a great job! Marie and Sherry were very professional and checked in with me often to ensure they were doing what was expected. I would highly recommend their service; they were great! I'll be using them again! read more

Scheduled them to clean our condo on a Sunday at 9:00 a.m. They never showed up and would not and STILL WON'T take our calls or texts. We ended up starting the clean at 10:00 a.m. and got out of there 3 hours later. Horrible. read more

LMC is a professional and reliable cleaning service. I felt very comfortable leaving our maid, Candice, in our home while she cleaned. They use a checklist to ensure the maids get everything done which I thought was really smart. I highly recommend Lily Maid Cleaning. read more

If you are looking for a company that cares as much about your home as you do, Lily Maids is the company you need to call. They have a checklist that they work off of to make sure nothing is missed and that everything is cleaned to above your expectations! Katie is passionate about making sure that everyone on her staff cares as much as she does. I highly recommend them for any cleaning job that you have! read more