Verified hours in their website, drove all the way there, only to find the doors locked. They were closed. Really disappointing.

My wife and I love this Lilly Pulitzer store. We don't come to the beach unless we visit the store. The staff at this store are well trained and enjoy helping customers find what they are looking to purchase. There is nothing like seeing Lilly products in a store where you can see the colors, fell the fabric and see in a mirror how it fits your body. This store location and the one in Raleigh, NC are our favorite. Don't miss visiting this store when you're visiting the Sandestin area. You want be disappointed. read more

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I went in and was asked if there's anything I'm looking for. There were two cashiers. Both were helping the other customer. Instead of one helping the customer checking out and one comes to help me find shoes. She told me the shoes are all spread out on the table instead of asking her colleague to go help me. I know every Lilly store is different some are corporate stores and some are franchises. But chances are, there's always a rack in the back where they mark stuff down for sale items from the previous season. I saw a cute swimsuit that was on the cluttered rack in the back near the dressing room. It wasn't marked down. My experiences from shopping at Lilly's sometimes they're not marked down but they are sale items. So I went to ask "Veronica" if she can help me check the price of the item. In the most condescending tone, she said "we don't have sale. Everything is full price." So I asked you guys don't? I thought every store might have something in the back racks that are marked down? She said nope, nothing is on sale. Super condescending. So I asked what about the sunshine sale? I know Lilly didn't get rid of them because I just spent like 500 bucks on it this past season. There's a better way of saying "I'm sorry, we don't have any sale at the moment." That's when the other cashier came in to help clarify. I didn't even bother asking for the shoes that I was looking at. I'll go spend my money at vineyard vines for sandals. You can keep working to earn your 15-30 dollars an hour job, Veronica. The audacity for her to make me feel like I can't even afford the swimsuit, lied to me about sales, then took the swimsuit away from me without even asking me if I'm still wanting it or not and continue to hanging it up. Unprofessional! read more

Horrible service. No one ever spoke. I finally asked a question to find a different size and it was like I was a disturbance. Couldn't get the attention of another salesperson so I left. I'll visit another store for my purchases. read more

I docked one star because the store has too much stuff in it for how small the space is. So I felt crowded by all the clothing racks. The young sales girl was a little too eager to help me but she mellowed out as I was there longer. I'm the type of shopper that likes to be acknowledged and then only checked up on once I look like I need a fitting room. But this is my preference. I bought a very nice outfit and enjoyed the shopping experience overall. But I will try a different Lilly Pulitzer location next time because of how crowded this store felt. read more

I absolutely love this store! I go in about once a month and each time I have the most wonderful experience! The staff has always been incredibly friendly to me. Plus the entire store looks like so much fun with all the colors and patterns!! We love it here!! read more

I've been in the store several times but due to distance l normally call and have always been taken care of promptly with exceptional service. Products are shipped immediately and received within a couple days, much faster than buying from lilly website. True Lilly gals and looking forward to my next buy. read more

Only online shopping for me! Some of the worst experiences walking in due to the workers. Too many times I have walked in with not being spoken to and overhearing conversations that weren't appropriate. That store needs a close look at by corporate!!!! read more

Just spoke with Jessica on the phone. They are crazy busy with the After Party Sale, but she went above and beyond to try and find a sold-out item for me. She searched everywhere, both in her store and online, and even took my name and number. When I called back to let her know I had found one at a signature store, she sounded genuinely happy. I called multiple corporate stores prior to calling the Miramar Beach location, and while associates at all locations were kind, Jessica's willingness to do everything possible to help me stands out. Excellent customer service for the excellent Lilly brand! read more