If I were to just off the comments made at this restaurant I probably wouldn't try it, who wants to WAIT on your food to cook? Uh, I do! It baffles me to hear that their only complaints is how long the food took to get to your table. I personally think I want my food cooked to perfection and brought to me by an extremely nice person that has been yelled at all day but can still smile and make my meal even more enjoyable. The server can't help how long the food takes. The restaurant might not look busy, but they make a lot of to-go's as well as a sweet lady that delivers it right to your door. One of the few in Groveland that DOES! You would think you would understand that you wait for good things, that is why they are busy!
BTW: I am not the Abby that works there. But in my numerous visits to grab a delicious salad, wings or pizza I have met the friendly staff. I know that my "special order" is a pain in the arse. I ordered my wings (last night), and I am "one of those" kinda people. I don't want soggy wings. I like them a little crispy, but not TOO crispy. The lady who took my obscure order, very patiently, and I could tell she had no idea what I was saying. I asked her if she wanted me to clarify EXACTLY how I wanted my wings and then said it would be an hour to an hour and a half for delivery. I said no problem!
The wings didn't arrive as ordered and the garlic knots were just a little over cooked. One quick call and was able to speak to the Abby that does work there. I snapped a couple of pictures and asked if she minded if I sent it to her on her phone. She asked me how I would prefer they solve the problem. I told her that I ate there a lot and realize that I sounded like a lunatic with how I want my wings to perfection, (it's also the reason I have it delivered or to-go'ed...). But that's the server in me. I said just keep it and I will order again soon and I also promised not to write a bad comment. She actually talked to someone else and called me BACK! She apologized again and asked if she could have the manager drive them to me themselves! It was so late and I just said thank you and how much that meant to me. I said not to worry, that I would definitely be back, that I wasn't upset. It was already past my bedtime lol.
With all the rude comments about this place I wanted to say if all you have to do is complain about how long it took, go somewhere else. They don't need to deal with your bad attitude anyway. Lil Anthonys keep up the constant good food and pleasant experience, I'll be back! read more