Tow truck driver named Ken was great!…read more Communicative, laidback, and good at what he did.

What a life saver this garage and it's crew are! Great communication, friendly owner and employees…read moreand beyond phenomenal customer service. Driving last week from Chicago to Seattle via I 94. Midway across ND the car dies with an obvious electrical issue. On a Sunday... at 4:30ish in the afternoon. This is not good. A frantic search of garages with their own tow trucks leads us to Auto Express, who answers their phone. We end up talking with Randy, the owner and the world is (eventually) put to rights! First off the tow/drive to garage. We had two options, a straight tow or a "jump pack" which acts as a second battery source in electrical issues. Since we had 3 people and 3 dogs we opted for the considerably less expensive jump pack. We weren't speeding down the highway, by any means but we made it back to the garage. Where a frantic internet search had begun. I drive an Isuzu Rodeo and Isuzu hasn't been an American car seller for almost a decade so parts were hard to find. We thought we had a part available but it wouldn't be until the next day (Monday). Those of us in my car hadn't planned for an extended overnight anywhere so we were prepared to sleep in the car. Randy was kind enough to help us get other options. Of course, the part (an alternator) wasn't avail until Tuesday. Randy kept in touch the whole time and as soon as the part arrived the garage was prompt and fast with the repair. Our courtesy ride to and from the hotel was great. The pricing was excellent and Randy worked with us so we could afford the repair and still get down the road to our destination. I can't sing their praises loud enough! Great job guys and THANK YOU SO MUCH! Sorry I couldn't leave the puppy with you!

Went in to see about getting a single replacement tire and they wouldn't do it without replacing…read moreall 4 tires because they "all needed replaced" and they couldn't replace just one because it was an all wheel drive car. Which is very understandable if there was significant tred wear, but all three other tires were basically brand new. As women I've always been treated as ignorant in this area and this is just another instance where I feel scammed. Just once I would like to go into any mechanic and or auto parts store and not tried to be up sold or treated as less than. So for any girl out there with a problem I highly recommend finding a man to take your car in for you so the problem can actually be resolved!!

Bought tires here 2-3 years & have returned a couple of times for tire rotation & balance which is…read morefree with having bought them there. Spent 2 hours yesterday after working a double, they never got it done. Made an appointment for today & they spent 30 minutes telling me they lost records of the tire sale & must charge for it. (Didn't get it done - found a reputable place that wants a job). The automotive dept workers are very rude, argumentative & lazy. They are thrilled when they can be rude enough to make you leave.

Fixed air conditioning and works well. Only negative is that he replaced the cab filter without…read morechecking with me. Cost me $42 for a filter change I could have done myself for $10 and a couple minutes any day. Had he asked I would have said no thank you. Otherwise the work was well done and in a timely manor.

Scheduled an appointment through their website since it was near our hotel on a road trip, it was a…read more9:30 am appt, we never heard back so we (wrongly) assumed no issues. We waited longer than we would have to check out for the appt and when we showed up for the appointment they had no record of it. Very frustrating since it impacted our plans for the day.

Our front (steel) brake line on the 1995 F250 decided it had lived through too many Michigan…read morewinters and failed as we were leaving Indian Hills Resort/Campground. 1000 miles from home and no brakes! Austin, at JB Repair moved us right in and in a couple of hours had us back on the road. Very friendly, honest, and prompt. If we have problems again, we will go back Thank you JB Repair Inc and Austin

I just bought a used Chevy Silverado and on this truck the gas was empty before the gauge says…read moreempty. I found this out the hard way and ran out of gas driving through North Dakota. I was exactly 2.4 miles from from Fredrick Repair and I thought they could help me. So I explained to them my situation and asked them if they could help me for a reasonable fee. The guy on the phone says no problem somebody will be there in a few minutes. His employee shows up about 15 minutes later with 5 gallons of gas at $1.95 and I ask him how much time he has into it (after he gets back). he tells me about 20 minutes. I was thinking $40 or at most $50 would be reasonable. NO he tells me that his boss said to charge $120! What a THIEF! This guy wants to rip off people with impunity! Buyer beware!

From the owner: We are an Independent Automotive Service Center featuring quality ACDelco Parts. We offer vehicle…read moremaintenance, service & repair. Feel free to call or come by our location anytime.

After getting a flat tire in my work truck I got on the phone with WEX/Hollman and they scheduled…read moreFour Aces towing and said an estimated 80 minutes To come bring me a jack so I could change the tire. I then proceed to wait and then nobody shows up. I then proceed to call and check on when they would arrive and was informed they were not coming and had no intentions of coming after waiting 2 hours.

Fast/great service. I locked my baby in my car in my driveway in the dead of winter. We called 4…read moreAces and they came within minutes and unlocked my door in a a matter of seconds. Polite, courteous and fast. Great local business.

Not sure why, but when I asked for my wiper blades to be replaced, I meant the rear wiper, too, but…read moreit was still in its package in the bag. All 3 had been in the same bag, so it could not possibly have been missed. I also had the fluids checked and my hood was left unlatched, luckily not all the way, but it was still popped. Wth. I'll be taking it to O'Reilly's tomorrow to have it finished and rechecked, just in case.

I went in for an oil change, and when they took out the air filter to ask if I wanted it replaced…read more(which I never asked them to do), they put the used filter in backward. I didn't find out until I had my car towed to the nearest shop because it wouldn't start, and the check engine light came on. But because it was put in backward, all the debris in the filter blew into my engine... over $300 later, I was able to get my car back and running. They refused to reimburse me for anything, even though I had a receipt and could prove it was due to their negligence. I'm never going back and just wanted to give everyone else a fair warning.