After reading all of these reviews, I was really nervous when I was matched to this company through GEICO when my car wouldn't start. This happened on Christmas Day, but I figured I would leave it alone until the next day to lessen the load on Christmas. I asked for roadside assistance at approximately 6:15 in the morning, lightning said that they would be there about 7:25 AM. Jose called me at 7 o'clock saying that he was 12 minutes away. I met him at my car and he jumped it and it started right away. He said if I wanted to, he could change the battery for me now and it would be $238. I told him no thank you and he said have a great day and walked away. He did not refuse to jump my car, he did not repeatedly try to sell me anything, he was there and gone in about five minutes and perfectly pleasant and professional. Just adding this positive review for anyone who might be nervous after reading all of the other ones. I am not trying to discount from anyone else's experience, I am simply adding mine. read more

2 hours wait at least for a jumpstart Saturday morning. Distance 10 miles or less. The guy answered the phone yawning. ‍ Very unprofessional. read more

my battery needed a charge. called GEICO. hooked me up with lighting Roadside saw the reviews I was not excited. Got a call from Dave gave me the approxomate time frame and serviced my car. A perfect honest guy and if needed would not hesitate to use again. Thanks Dave. read more

This company deserves no stars the worst Towing company on Long island I called Geico's at 5:30 pm I Had a Flat Tire they assigned Lighting Roadside assistance, They Called me and said 1 hour 1 Hour passed by , they said another 15-20 Minutes, 2 Hours passed by they didn't answer the Phone I called back 2-21/ hours later they said that the tech was on the way 3-1/4 no showed up, I called Geico and cancelled. read more

I suddenly had a flat tire. Not a slow leak. It went from just fine to totally flat in the course of five minutes. Did I run over something? Because I sure didn't hit a curb. I'd have noticed that. Geico's roadside assistance to the rescue. Using their app, which geolocated me and got my coverage details, they sent an immediate text that it would be 60 minutes. My technician arrived in a marked vehicle in only 30. Amazing under promise and over deliver. He pulled out the jack and a tire iron, changed the tire, put the flat one into the truck and was done. Polite, efficient, fast. I'm very pleased. [Review 15113 overall, 615 of 2021, number 185 in New York.] read more

Lightning Roadside Assistance - This is what we call, a flat tire - Roadside Assistance Near Me - Levittown, New York

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This company has some of the worst customer service I have ever experienced from business in my life. I was matched with this company through Geico roadside for a jumpstart on my car due to it not starting. Upon arriving it was indicated that the issue with the car was probably the car battery. They offered to replace the battery with a new one but not being sure if that was the issue I was hesitant. It was explained to me that a purchased battery from them came with a 2 year no worry warranty, which eased my concerns, and I went through with the purchase. A few days later the car would not start once again. I then took the vehicle to the dealership where the problem was diagnosed but they also stated that the newly purchased battery was dead and needed to be replaced. I then contacted lightning to let them know that I would be needing a new battery due to the recently purchased battery now being dead. I was immediately told by management that I needed to contact Geico to set up another jumpstart in order for them to come out to address my battery issue. I explained to them that I did not need a jumpstart and that I simply needed a replacement battery for the dead one as I well within the 2 year warranty. Management then stated they would call me back in five mins with a resolution. Almost 24 hours later and not having received a returned call I again contacted Lightning and explained my issue to the same person in the office who once again stated that I needed to contact Geico to set up a new claim for a jump for them to come out to test the battery. After explaining again that this is not an issue that involves Geico at this point I simply wanted them to honor the warranty on the battery that they sold to me I was put on hold. After returning to the phone and more back and forth I was told that they would come out to test/replace the battery but there would be a delivery and install fee for the replacement battery. I indicated that not only was a delivery or install fee not explained as part of the warranty but I did not need either installation or delivery, I simply needed a new battery as I was entitled to as part of the warranty. I was then put on hold again. Upon return to the phone I was told the delivery/install fee would be waived and management then hung up the phone in my face. At the end of the day, they did replace the battery but having to pull teeth to get them to honor a warranty they sold me on was very frustrating. Not to mention trying to nickel and dime extra money as well as hanging up the phone on customers is absurd to me. I for sure will stay far away from this company if I ever come across their name again. read more

The worst light road service I call them at712am sep 18 2024 I had to wait 2 hours for them to come the guy doesn't know how to put a jack under the car and he broken my nut for the tier worst company he should be working for road service he came with his car then he didn't have the right tool to take off the nut he didn't with his feet no stars poor read more

I called for Roadside Assistance and this is the company that responded. I had my boyfriend go to the car to meet them. I gave my boyfriend their number to coordinate. My boyfriend waited and waited and they never showed up. So my boyfriend called them again and they told my boyfriend to call the insurance company. I called Geico. They said the request was cancelled because according to the tow, no one was there. This is a big fat LIE. Unreliable. Unprofessional. LIARS. Don't use them. read more

FLAT TIRE-- CAME QUICKLY, BUT DIDN'T KNOW THAT SPARE TIRE HAS ITS OWN LUG NUTS. REPAIRMAN TRIED TO USE MY ORIGINAL 21" TIRE LUG NUTS ON SPARE TIRE AND DAMAGED THREADS ON WHEEL HUB. NOW NEEDS TO HAVE ENTIRE WHEEL HUB REPLACED. Called GEICO for roadside assistance. They estimated the time to be 1 hour and came quickly AHEAD of time, in 30 minutes instead. However, took more than 20-30 minutes for tire change. Front driver side (left) wheel hub has threads all worn out- WHEEL HUB needs to be replaced. Was damaged by roadside assistance company, Lightning Roadside, who replaced the spare tire using my flat tire's original 21"wheel lug nuts (instead of the spare tire lug nuts) and wore down inside threads on wheel hub. TOOK HIM 20 MINUTES TO FIGURE THAT OUT. They should know spare tires can have different lug nuts than original read more

Another customer that had GEICO sending these guys to me. (Funny how the only customers Lightning's getting these days is through that hookup.) And yeah, the minute I hung up with GEICO on the first request, I got a call from Lightning's office requesting a 5 star review. Been waiting two hours, had three phone conversations with them their techs and their office, and now they called me again to say it will be another 30 minutes because "something happened" to the first tech they sent out. Well based on the other recent reviews I'm seeing here, I'm not holding my breath. This is some utter bullshit. In addition to zeroing out the survey I'm going to be calling GEICO again, to make sure they stop recommending this company. read more

don't bother. dont everrrr ever everrr work with this company. they will not come on time. worst worst company ever.

This company accepted the job to handle an auto lockout. Waited an hour, they my insurance they had arrived. They had not. Then they said they were a 1/2 hour away. Then the cancelled the job 1hr 1/2 later. I was left in the rain. read more

I can add one more horror story about this company. We were stuck with a flat tire in Central Queens, and Allstate Motor Club chose this provider to come help us. I immediately called them to clarify our location, and the man sounded strangely uninterested in our case. After 90 minutes where they had not so much as started the long journey to Queens, we got some help from our excellent Merrick Allstate agent Brandon Schlott. Otherwise, we may still be stuck in Queens. I only regret that I have to give them even one star. read more

Excellent service very informative. Arrived before estimated time of arrival and very friendly.

Battery charge. Sold me a bad battery, very overpriced, with a supposed warranty for 2 years that they won't honor unless I pay $125 to them to verify that it is bad. After 4 months the battery is dead and I will have to get one at a reputable dealer. Never use this company. They do NOT stand behind their work. read more

Horrible service. Took the technician well over an hour to get to me. Called for a car battery installation thru Geico. Service technician had an attitude from the start and clearly did not want to work by trying to rush the job. He at first jumped the battery but as soon as I turned off the car the battery would not restart. Asked to install a new battery. However, it was hard to understand him because of his heavy accent and mumbling. I asked him to slow down when speaking to hear him better. He attempted to install the battery but had difficulty securing it in place because it's an older car. When turning on the engine the car was badly shaking, which I told him something was wrong. He did not care and argued with me that it was fine. I took a look myself and noticed that the battery was not secured and very wobbly. I asked him to better secure it so as to avoid damaging the battery terminals and other parts of the car. That's when he became even more frustrated and started verbally insulting me because he had to uninstall and properly reinstall the battery, which took a little more effort and time. Eventually he got it done but worst roadside service technician I've ever encountered. Would never use this company again. read more

I called Geico for a battery jump start and they sent me Lightning Roadside Assistance. They won't even bother to give you a jump, because all they want to do is sell you a battery. The battery is most like a used battery from the previous sucker. Don't get Scammed! read more

I contacted Geico for a jump and they scheduled this company to assist. I was told they would arrive in 90 minutes. They contacted me to confirm shortly after. 2 hours later no one had showed, when I called I was told they would not be able to make it till the next day. I cannot say their actual service is bad but common courtesy is to let a customer know that you will not make an appointment especially if you are not coming at all. So now I am still stranded and after start the process form sctrach. read more

Never again with this business. I got flat tire and my insurance put me under this business. Been waiting over 2hrs, and when i called to ask how long is tthe wait they said within 30min. Their 30min is meaning hrs. Please stay away from this one unless you dont have anything to do and wanna waIt forever. Please tell your costumer the truth time. Dont lie! read more

Lightning was dispatched through Geico's Roadside Assistance program to address a dead battery on a cold winter day. Was originally quoted a 60 minute wait time but was pleasantly surprised when their dispatcher called within 20 minutes to let me know the technician would arrive within the next 5 minutes. The technician was prompt and professionally. Jumped my battery and offered to do a courtesy diagnostic. All in all; excellent service. Not sure why they have so many negative reviews. read more

Terrible. After 3 hours waiting with multiple times from dispatch that the driver is 15 minutes away along with assurances that driver would call, I canceled the request for Lightning and contacted RBJ towing. At least, the driver reached out to me to notify his ETA. read more

The tech never showed so I cancelled after a three hour wait. Would not recommend if you value your time.

Needed jump start, guy wasn't helpful at all, just tried to sell me a new battery. When you call Geico, specifically request someone who can give you jump start. read more

Car 2019 Nissan work start knowledgeable Assistant appeared as the Dispatch said without a minute instead of the starter or alternator...jump start got me going to work on a Sunday Morning...thanx Lightning Roadside read more

I used a web application named Urgently, in which Lightning Roadside Assistance was the dispatch driver to provide a jump start for a family member. First attempt, they accepted the job, gave 15 minute estimate, and never showed up. I tried again with Urgently, and they sent me Lightning Roadside Assistance for a second time. They claimed by text they would be there in thirty minutes, yet did not answer the phone. After thirty five minutes, they sent a text indicated they would be there in another 45 minutes! I attempted to contact the driver by phone and was given a wrong number by them. I then contacted Urgently and their record indicated that the driver could not find the car, though the driver's GPS did not indicate that they even left their dispatch location and they never attempted the contact number. Urgently contacted the dispatcher, who claimed they would be there in ten minutes. A half hour later, they still hadn't shown up and I'd already signed up with AAA and had them on the way. Do not use this garbage company! They will accept your business, make you wait, won't even show up. Sign up for AAA online and you can get service quicker for considerably cheaper. read more

I called Allstate for a spare tire change and they provided Lightning Road Assistance. The tech arrived quickly, had all the necessary tools and did a perfect job. read more

Worst company ever. I don't know why GEICO always dispatched this company. They will tell you 30 min to an hour. That turned into 4 hours of my waiting to get my tire changed read more

All of the bad reviews here are completely honest. Last night I locked my keys in my car and called GEICO to send me roadside assistance lockout service right away. The call was made at 7:25 PM, ETA was 8:25 PM. I went into my gym and did a work out until closing -- 8 PM. I assumed I only had 25 minutes before he came. 25 minutes roll around, nothing. I call the service provider and the lady over the phone says he's finishing up another job and will be there in 15. Ok. I wait another 15 and he does not show. I call the lady back and she is friendly, says she will look into it, and has to put me on hold. Ok. I'm then placed on hold for FIFTEEN MINUTES. I hang up and call GEICO directly. Rep calls them, gets back to me and says first tech had car troubles and they dispatched someone else that would be there another 15. This rep also filed a complaint for me because I was upset by the lack of communication (being on hold for 15 min while I'm stranded in my gym parking lot as it gets darker and darker in the Hauppauge industrial park...). I get a call from the driver saying he's finishing up in Deer Park and he will be there in 15. Gets even better. I continue to wait another 15-20 minutes, nothing. He doesn't show. I call back GEICO. This is now 2 hours and 30 minutes since I put in the original call for roadside assistance. I call back GEICO and the rep contacts the company again. GEICO rep tells me the company has given her times that don't add up and she knows I'm not lying. GEICO rep says he called her and said he'll be at my destination in 2 min. Rep says she will stay on the phone with me until he comes. He doesn't arrive in 2 min but instead 4 min. It's now almost three hours since I placed the original request, and he appears. I WISH I could say it stops there. The driver that cames, I do not know his name, as in if it really was Edgar as I was told by the receptionist at their office, and looks at my car. The sunroof was tilted open and so the windows were open (I have rain deflectors so you can't see but you could definitely stick things in at the right angle). He doesn't bother. He instead proceeds to take out the bag and applies pressure to the door and tries to open the door with the hook by using the handle inside. He then asks me twice, "the door handles don't open the doors?" and I have to repeat twice, "it's locked" before he says "that's what I wanted to know". I don't even know lol. Finally he unlocks the door by using the button on the panel and I get in. My car alarm went off but that's normal, the theft protection was on. I am just blown away by the carelessness, incompetence, and dishonesty of this company. If you ever see their name on your service provider contact GEICO immediately and get rid of these imbeciles. They don't care about leaving you in danger or stranded. read more

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I was out shopping and had an issue starting my car. Called my husband and called Lightning Roadside Assistance. The driver and my husband both arrived at the same time. The driver also attempted to get the car going before we had to take it to my mechanic. No luck. We then took the car to the people I normally use for repairs and parked it overnight. All of this occurred on a Sunday afternoon. The driver was friendly, courteous, and arrived quickly. I appreciated the attempts to get the car going prior to towing it. Genuinely nice people who really cared. Thank you! read more

I wouldn't recommend you call these guys as the guy who came to give me a jumpstart wouldn't listen to me when I said it will take two jumper cables (the portable battery one as well as the jumper cables attached to his car) in order to jump my vehicle. Also he has the audacity to criticize what I was driving and instead of saying sorry that he could not help he was getting aggravated when I asked if I use his cell phone cuz mine was dead in order to call my roadside he said he couldn't do that either since he had other jobs to do.... complete waste of time and wish he was more professional. read more

Going on a six hour wait for a tire change. SIX HOURS. Missed work because of the delay. I've been hung up on twice & out on hold for a combination of fifty minutes. The only reason I'm being persistent is because they have my credit card number from going through Geico. they sent someone after four hours to change my battery. My battery is fine, I have a flat. read more

Hate leaving bad reviews but these people are terrible. Got called by my insurance company for a flat tire on a dangerous part of the LIE. Said they would take over an hour. Didn't show. Called for an update. Dispatcher said 20 more minutes. Cop comes by and says I have to get out here because it's too dangerous. Call my insurance company again. They call the dispatcher. This time it's an hour more. Did cancel it. Cop offered to call someone else. Luckily insurance company was apologetic and will reimburse me. Why can't a company just be honest?? read more

I just had one of the worst experiences with this company without ever receiving their service. They had me wait 2 and a 1/2 hours, no joke, for assistance. After numerous calls to their call center or whomever is attending the lines, as useless and unhelpful as their so-called roadside assistance, I was told that the person that was on his way to me had the car breakdown! Unreal! And instead of being honest about it, they lied and told me he was on another service call. Needless to say, I will never interact with this company ever again. P.S. After consulting with the local police dispatcher who pointed me to triple AAA. After signing up for a membership online, which is required for service of any kind, they placed my request for road-side assistance and within 15 minutes someone came out to help me. In the end go with a better company just for the peace of mind. read more

I hate Yelp more than anything but this company was just the worse. Called in by GMC roadside. Basically never showed. Waited hours. Gmc also deserves 1 star. Over extending themselves or not enough guys. Doesn't matter. It's 20 degreees on the side of the highway. I'm so mad! read more

Avoid like the plague! I had a flat tire and called my insurance company and they send out lightning roadside Assistance... the name must be a running joke because I waited over 2 and a half hours for a simple flat. My daughter was screaming her lungs out at home because she missed me and all I kept getting was the run around with this company. Save yourself the stress and have it towed, find someone to help you fix your flat or better yet let your tire naturally fill back up with air and repair itself because you'll be home faster than if you wait for them to show up read more

If I could give a zero, I would but I guess 1 star would be the best I could do at this point. I was referred to them by GEICO. After explaining to them I was robbed and I was looking for a locksmith that could do the key AND remote, I was told they were able to do both for $399. The driver arrives and he only the key, which was not what I was told. I was then told that he would meet me tomorrow - Monday with my remote. It is now Wednesday afternoon. I was charged $275 for him to cut a key and pull a fuse when the dealer charges $25. Every call back to them results in a different runaround. i.e. we told you we would have it tomorrow, then it takes 48/72 hours, now no one knows what we are talking about. Additionally, I am supposed to receive a receipt. Have requested it be emailed to me since Sunday. As to date, nothing but out of the $275 they charged me for a key. The dealer - $250 for key AND REMOTE. They are a scam. read more

The wait time was unbelievable. They said one hour and ended up taking 2 hrs. The only reason I give it 2 stars is that the mechanic himself was very kind and helpful, but that can vary person to person. read more

Unfortunately I don't think this review will really help to many people, because it seems like Lightning Roadside is usually dispatched by a third party. This was also the case in by situation. I bought a new car battery through Pep Boys, and 6 months later my car was stuck on the side of the road from what appeared to be a dead battery. One of the Pep Boys store workers told me that their 800 number would be able to help me. Without many other options I was forced to pay Pep Boys $65 for a jump, and only after payment was received they told me I had to wait TWO HOURS for lightning roadside to show up. When the "technician" finally showed up in his personal car he was unable to help me. My car would start with a basic jump, and seeing how the "tech" was in his own personal vehicle there was nothing else he could do to help me.... 2 hours and $65 later. IF AT ALL POSSIBLE AVOID!!! read more

I needed a jump start this morning. Lightning roadside was here within 25 minutes. The man tested my battery. Thankfully the battery tested fine. They offer onsite battery install service too. Not sure why all the bad reviews. 5 stars here! read more

Courteous, professional service via Hyundai roadside assistance. Arrived very quickly, had some great advice about where to get further service if we needed it. Would definitely recommend. read more