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    Lightning Roadside Assistance

    2.2 (105 reviews)

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    1 year ago

    don't bother. dont everrrr ever everrr work with this company. they will not come on time. worst worst company ever.

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    2 years ago

    Excellent service very informative. Arrived before estimated time of arrival and very friendly.

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    3 years ago

    The tech never showed so I cancelled after a three hour wait. Would not recommend if you value your time.

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    Page 1 of 3

    Ask the Community - Lightning Roadside Assistance

    Review Highlights - Lightning Roadside Assistance

    Called Nissan Roadside Assistance for a battery jump and they arrived in 25 mins (ETA 30mins).

    Mentioned in 2 reviews

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    People searched for Roadside Assistance 140 times last month within 15 miles of this business.

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    AAA - Waiting area

    AAA

    (42 reviews)

    This has got to be one of the most efficiently run operations/ offices I have experienced as a…read moreclient. This review is for the DMV service option that AAA offers as a quick, no stress, time saving, hair saving( yeah and I only have 7 left) alternative to dealing with a DMV office. All included in the membership. Additional perks, benefits, bonuses and observations- * Value - for $3 a month, I have all DMV services, discounts on my auto insurance, a defensive driving class offered for a fee, roadside assistance( towing, tire service and fuel delivery, battery and lockout service),travel planning assistance, free maps, FREE Identity theft protection and free Hertz Gold rental car membership. * The communication between the staff is phenomenal. Great teamwork.. * Thank you to the wonderful and proactive manager Alice.Hats off to the methodical and kind Jim who got me in and out in less than five minutes.The accommodation and respect I got from Melvin was so warm and off the charts regarding my specific situation being a military veteran and leaving for an overseas assignment in a few hours * The line was seven deep as the door opened at 9 AM and three different AAA employees including Alice greeted us all with smiles and walked us to different counters depending on our appointment or service needed * This Garden City location is a half a mile south of Old Country Road on the south west corner of Franklin Avenue and 12th St. The entrance is from the rear. Panera Bread is next door. There are loads of parking spaces. AAA grade to this AAA Garden City office!

    For those using AAA for roadside assistance, here are my issues:…read more1) I've been a "member" for 15 years; I renewed a month ago, but bought a new car that has roadside assistance for 2 years; 2) I thought it would simple to downgrade my plan from "premier" to "classic" . . . nope! 3) AAA Mid-atlantic - unlike AAA Northeast - does not provide pro-rata refunds . . . "it's a corporate rule" I was told over and over by the supervisor at the call center; 4) I also could not cancel my membership; I'm stuck with services I won't need for 11 months. 5) This is a greedy rule; 6) I had always declined roadside assistance from GEICO and USAA . . . but never again! As I learned today, it's the same level of service as AAA and MUCH CHEAPER! 7) With this auto-policy service, I can change at any time with a pro-rated reduction; 8) I cancelled my AAA auto renewal and will never use them again. Don't get caught in the AAA-renewal rut out of habit as I did; there are other strong alternatives that won't take advantage of a life change.

    Roadside Express Of Suffolk County - He said I should glue it together.  I told him it costs $250 (cost and programming fees) and I won't be gluing it back together.

    Roadside Express Of Suffolk County

    (69 reviews)

    This should be a less than 0 review. My battery died while I was out shopping. Went to my…read moreinsurance app to say my battery was dead and requested a TOW TRUCK. I drive a BMW, when the battery dies the computer stops the connection between the starter and alternator until some magic code is entered to release everything. I explained this to the person from Roadside Express, she told me she never heard this before and my technician would be able to take care of the situation and would be able to put in a new battery and deal with the computer issue. The Technician showed up (within the timeframe listed) and tried to jump the car but nothing happened. He then said my key fob needed a new battery. I told him to wait until my husband came with my other key fob to see if that was actually the problem. He then said he had to jump my battery at the source, I told him the battery was in my trunk under my spare tire. He told me NO and then started to take various plastic parts out from under my hood to find the battery. When he could not find the actual battery, he went back to my key fob (see below with how he took it apart with a screwdriver instead of reading the instructions in my manuals which I told him in my glove box). My husband arrived with our other key fob and guess what, it wasn't the key fob. I asked the Technician if he would call me a tow truck as I originally asked and he said no it was my problem. I then asked who was going to fix my key fob and he said he would glue it together. I said NOOOO! I am now have to deal with getting a new key fob.

    These people left me stranded in a parking lot for 3 hrs and then the guy who they sent just got…read morethe call 10 mins ago to come amd unlock my car opens it and leaves me stranded will not get my keys that were in my trunk tells me to call these idiots and I call and they tell me there done hired by geico what a fckn shangatta operation this is! Do not use this business!! If u dont want to be lied too and t then stranded by the way my friend came took him 5 mins to pull the back seat open ajd reached hid hand in trunk to get the keys watched a video on YouTube wow and hes not a professional like these aholes! SHAME ON GEICO FOR HIRING PEOPLE LIKE THIS FOR ROADSIDE SERVICE!! RIPOFF!! STRANDED !!

    Lightning Roadside Assistance - roadsideassist - Updated May 2026

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