I gave this 3 stars because I've had good experiences in the past here, even though our experience last evening (8/16/22), was not too great. We had reservations for a party of 7 for my 60th Birthday. My children and grandchildren were in town for the occasion, I choose Lighthouse sound for this special dinner. Not crowded with it being a Tuesday, we were seated right away. Our waiter was efficient and attentive. We wanted to order appetizers, they were out of three of them. (Crab dip being one). So we skipped appetizers and just ordered our meals. Out of the 7 meals, 4 came out first (one was my grandsons kid meal). It was another 15+ minutes, then 2 more meals were brought out. Still waiting for the final meal, after about 10 more minutes, our waiter came out to inform us just 2 more minutes. After another 10 minutes or so, our waiter returns to apologize about the wait on the final meal because the cook missed it on the order, but the manager said they would take the cost of that meal off the bill. I asked for bread for the table, which did not come out until the manager finally walked out at which point we asked for more water and asked again for the bread. The waiter did bring out a few rolls and said more rolls are in the oven, but would be out as soon as they were done. Finally, the final meal came out (while the rest of ours were cold at that point). I openly apologized to my guest in front of the Manager, and the response from the Manager was 'well didn't your waiter tell you I'm taking off the cost of the final meal. Was there another problem?" Irritated at that point, I wasn't sure if the problem was poor cook staff or poor management, or a combination of both.
I understand mistakes happen, but it was a bad experience from start to finish. I feel like competent management would have recognized the several problems while they were going on. The manager snidely ended with 'we pride ourselves on customer service'. They sure missed the mark last night. So unfortunate, and very disappointing. read more